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Right Now is the Right Time:
A look at Enrollment Trends and
Challenges in the SE US
Brian Mikesell and Kelli Lagemann
Host and Presenters
Glenn Evans
Technology Solutions - Account Executive

Brian Mikesell
VP, Market Solutions

Kelli Lagemann
Marketing Solutions – Account Executive

2
We maximize student success and
institutional effectiveness to create the
world-changers of tomorrow.
Institutional Effectiveness?
Admissions office
•
•
•
•
•
•
•
•

Accomplish more with less
Leverage technology
Institute new recruiting methods
Measure effectiveness of recruiting methods
Alter brand and image
Go after new student populations
Get more apps
Enroll more students

Chief Financial Officer
•
4

First year tuition ($$$)
Enroll more students ($$$)
• What are schools telling us?

• What is the media telling us?
• What is the data telling us?
• How do our schools compare to all schools?

• How have we helped our schools? Our solutions.

5
Ben Shoemaker, Director of Admissions

There are many schools out there in panic mode. With the shrinking
high school demographic in Ohio and nationally, more and more schools
are not sure how they are going to handle the decreased growth. So
they try a number of different tactics to combat that. From the late 90s
to 2008- things were great. It's intimidating. It's not going to be an easy
10 years for admissions. There are fewer people buying the product
and if you are not diversified in your pool, you are going to be in
trouble.

6
Kitty McCarthy
Vice President for Enrollment Management & Student Affairs
For a long time, we (admissions) were talking about it but it sounded to
CFO types that we had cried wolf. But I hear more and more
presidents and non-enrollment folks are saying 'we can't recruit our
way out of this.' We are like all colleges and universities in that we
want to grow. We are doing everything we can to make that happen
but at the same time, my practical side says 'this is not possible.' The
overall pool is shrinking. We are in the shadow of WVU and other
peer institutions and they all want to grow and someone is not going to
make it.

7
College Enrollment Falls as Economy Recovers
July 25, 2013

…signs point to 2013-14 being the year when traditional fouryear, nonprofit colleges begin an enrollment contraction that
will last for several years.
Hardest hit are likely to be colleges that do not rank among the
wealthiest or most prestigious, and are heavily dependent on
tuition revenue.
• May 1: Deadline for applicants to choose a college.
• Offers had been accepted by about one-third fewer students
than expected.
• Millions of dollars in budget cuts and a late push for more
enrollment.
8
• Data for every college and university in the U.S.
• Applicants, Admits, Enrolled – 2003-2012

9
All Schools
4 yr public/private not for profit

College attendance began a steep climb from 15.2 million in 1999 to 20.4
million in 2011 (34.2% increase)
10
Forecasting

Trends will continue through 2020
Our projections indicate that the era of annually increasing
graduating classes through about 2011 is ending, while
graduating classes are rapidly becoming more diverse.

11
Total HS Students By State
(08-09 to 19-20)
State
TX

20%

LA

10%

NC

5%

AL

4%

GA

3%

SC

0%

TN

0%

VA

0%

MS

-2%

KY

-5%

FL
12

%

-7%
Share Non-White HS Students By State
(08-09 to 19-20)
State

% Diff

TX

58-70

12%

LA

45-48

3%

NC

38-45

7%

AL

37-39

2%

GA

47-53

6%

SC

42-41

-1%

TN

28-32

4%

VA

37-44

7%

MS

51-53

2%

KY

13-20

7%

FL
13

%

47-58

11%
PLAN
& LEARN

Marketing Solutions

ENGAGE
& ENROLL

Technology
Solutions

PROGRESS
& SUCCEED
Benchmarking Study Hypothesis
Hobsons HE clients who have used our marketing and/or
technology solutions over the last 3-4 years have seen
greater growth in enrollments than the national average (2.13%).
Areas explored
1. All schools who have used our marketing solutions (MS) with an annual
spend
a. Greater than $10k/yr
b. Greater than $20k/yr
2. All schools who have used technology solutions (CRM)
3. All schools who have used both marketing solutions ($10k+) and our
technology solutions
15
Sub-Hypotheses
$20k/yr gets you more enrollments than $10k/yr
Bundling marketing and technology gets you more

16
Benchmarking Results

All

$10k MS

$20k MS

CRM

MS+CRM

First-time, degree/certificate seeking undergraduate students (full-time or part-time)
Data source: National Center for Education Statistics (NCES)
17
Kurt Steinberg
VP Finance and COO

12.66% increase in enrolled students
2012: 356 enrolled
2009: 316 enrolled
40 students @ $18k (in-state) and $36k (out-of-state) =
$1,080,000
18
SE Schools (09-12 enroll %)
31%

57%

27%

13%

19

20%

32%

11%
29%

24%

34%
24%

18%
13%
16%

39%

12%
20
Marketing Solutions
Marketing Solutions for HE
You probably know…

23
But did you know…

24
You probably know…

25
But did you know…

26
You probably know…

27
But did you know…

28
You probably know…

29
But did you know…

30
Non Traditional – Adult Learner (24+)

Retargeting

Partner
Network

Email
Marketing

Display
Advertising

GRE/
TOEFL

Paid
Search

Digital Marketing
31

Social
Media
Marketing

Lead Management
Lead Management
Leads (3% lead to enroll)
Lead to Hot Transfer (10%)
Lead to Completed Application (54%)
Lead to Completed Application File (92%)

32
Benefits of Inquiry Management
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

2,900% lift in %of
enrollments delivered
over a leads only
campaign

Digital Marketing
Leads

Leads to Live
Transfer

Leads to App

Enrollment %
33

Inquiry Management

Leads to
Completed File
Technology Solutions
Hobsons Technology Solution
A solution that uniquely addresses the breadth of the
student lifecycle.

PREPROSPECT

PROSPECT

APPLICANT

ADMIT

ENROLLED

INTELLIWORKS

35

CURRENT
STUDENT

GRADUATE
Intelliworks SLM

36

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Dashboards
Inquiry Forms
Online Application
Workflow Rules
Outlook Integration
Interaction Management
Reporting
Communication Plans
Email Campaigns
Event Registration
Student Self Service Portals
Payments
Requirements Tracking
Early Alert
Faculty Feedback Surveys
Case Management
Advisor / Tutoring Appointment Scheduling
Degree Planning
Advising Sessions
Hobsons Intelliworks Student Lifecycle Management (SLM) Solution
Summary
• The years of continuous enrollment growth is over
• Our clients are performing better than the norm!
• Leaders are interested in marketing, recruitment
enrollment and retention and going after new groups of
students
• We have marketing and technology solutions ready to
help you buck the trend

38
Questions?
Contact us with any questions:
Glenn Evans
Technology Solutions - Account Executive
513.766.7139
Glenn.Evans@hobsons.com

Kelli Lagemann
Marketing Solutions – Account Executive
513.354.7864
Kelli.Lagemann@hobsons.com

40

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Hobsons enrollment webinar Dec 2013

  • 1. Right Now is the Right Time: A look at Enrollment Trends and Challenges in the SE US Brian Mikesell and Kelli Lagemann
  • 2. Host and Presenters Glenn Evans Technology Solutions - Account Executive Brian Mikesell VP, Market Solutions Kelli Lagemann Marketing Solutions – Account Executive 2
  • 3. We maximize student success and institutional effectiveness to create the world-changers of tomorrow.
  • 4. Institutional Effectiveness? Admissions office • • • • • • • • Accomplish more with less Leverage technology Institute new recruiting methods Measure effectiveness of recruiting methods Alter brand and image Go after new student populations Get more apps Enroll more students Chief Financial Officer • 4 First year tuition ($$$)
  • 5. Enroll more students ($$$) • What are schools telling us? • What is the media telling us? • What is the data telling us? • How do our schools compare to all schools? • How have we helped our schools? Our solutions. 5
  • 6. Ben Shoemaker, Director of Admissions There are many schools out there in panic mode. With the shrinking high school demographic in Ohio and nationally, more and more schools are not sure how they are going to handle the decreased growth. So they try a number of different tactics to combat that. From the late 90s to 2008- things were great. It's intimidating. It's not going to be an easy 10 years for admissions. There are fewer people buying the product and if you are not diversified in your pool, you are going to be in trouble. 6
  • 7. Kitty McCarthy Vice President for Enrollment Management & Student Affairs For a long time, we (admissions) were talking about it but it sounded to CFO types that we had cried wolf. But I hear more and more presidents and non-enrollment folks are saying 'we can't recruit our way out of this.' We are like all colleges and universities in that we want to grow. We are doing everything we can to make that happen but at the same time, my practical side says 'this is not possible.' The overall pool is shrinking. We are in the shadow of WVU and other peer institutions and they all want to grow and someone is not going to make it. 7
  • 8. College Enrollment Falls as Economy Recovers July 25, 2013 …signs point to 2013-14 being the year when traditional fouryear, nonprofit colleges begin an enrollment contraction that will last for several years. Hardest hit are likely to be colleges that do not rank among the wealthiest or most prestigious, and are heavily dependent on tuition revenue. • May 1: Deadline for applicants to choose a college. • Offers had been accepted by about one-third fewer students than expected. • Millions of dollars in budget cuts and a late push for more enrollment. 8
  • 9. • Data for every college and university in the U.S. • Applicants, Admits, Enrolled – 2003-2012 9
  • 10. All Schools 4 yr public/private not for profit College attendance began a steep climb from 15.2 million in 1999 to 20.4 million in 2011 (34.2% increase) 10
  • 11. Forecasting Trends will continue through 2020 Our projections indicate that the era of annually increasing graduating classes through about 2011 is ending, while graduating classes are rapidly becoming more diverse. 11
  • 12. Total HS Students By State (08-09 to 19-20) State TX 20% LA 10% NC 5% AL 4% GA 3% SC 0% TN 0% VA 0% MS -2% KY -5% FL 12 % -7%
  • 13. Share Non-White HS Students By State (08-09 to 19-20) State % Diff TX 58-70 12% LA 45-48 3% NC 38-45 7% AL 37-39 2% GA 47-53 6% SC 42-41 -1% TN 28-32 4% VA 37-44 7% MS 51-53 2% KY 13-20 7% FL 13 % 47-58 11%
  • 14. PLAN & LEARN Marketing Solutions ENGAGE & ENROLL Technology Solutions PROGRESS & SUCCEED
  • 15. Benchmarking Study Hypothesis Hobsons HE clients who have used our marketing and/or technology solutions over the last 3-4 years have seen greater growth in enrollments than the national average (2.13%). Areas explored 1. All schools who have used our marketing solutions (MS) with an annual spend a. Greater than $10k/yr b. Greater than $20k/yr 2. All schools who have used technology solutions (CRM) 3. All schools who have used both marketing solutions ($10k+) and our technology solutions 15
  • 16. Sub-Hypotheses $20k/yr gets you more enrollments than $10k/yr Bundling marketing and technology gets you more 16
  • 17. Benchmarking Results All $10k MS $20k MS CRM MS+CRM First-time, degree/certificate seeking undergraduate students (full-time or part-time) Data source: National Center for Education Statistics (NCES) 17
  • 18. Kurt Steinberg VP Finance and COO 12.66% increase in enrolled students 2012: 356 enrolled 2009: 316 enrolled 40 students @ $18k (in-state) and $36k (out-of-state) = $1,080,000 18
  • 19. SE Schools (09-12 enroll %) 31% 57% 27% 13% 19 20% 32% 11%
  • 24. But did you know… 24
  • 26. But did you know… 26
  • 28. But did you know… 28
  • 30. But did you know… 30
  • 31. Non Traditional – Adult Learner (24+) Retargeting Partner Network Email Marketing Display Advertising GRE/ TOEFL Paid Search Digital Marketing 31 Social Media Marketing Lead Management
  • 32. Lead Management Leads (3% lead to enroll) Lead to Hot Transfer (10%) Lead to Completed Application (54%) Lead to Completed Application File (92%) 32
  • 33. Benefits of Inquiry Management 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2,900% lift in %of enrollments delivered over a leads only campaign Digital Marketing Leads Leads to Live Transfer Leads to App Enrollment % 33 Inquiry Management Leads to Completed File
  • 35. Hobsons Technology Solution A solution that uniquely addresses the breadth of the student lifecycle. PREPROSPECT PROSPECT APPLICANT ADMIT ENROLLED INTELLIWORKS 35 CURRENT STUDENT GRADUATE
  • 36. Intelliworks SLM 36 • • • • • • • • • • • • • • • • • • • Dashboards Inquiry Forms Online Application Workflow Rules Outlook Integration Interaction Management Reporting Communication Plans Email Campaigns Event Registration Student Self Service Portals Payments Requirements Tracking Early Alert Faculty Feedback Surveys Case Management Advisor / Tutoring Appointment Scheduling Degree Planning Advising Sessions
  • 37. Hobsons Intelliworks Student Lifecycle Management (SLM) Solution
  • 38. Summary • The years of continuous enrollment growth is over • Our clients are performing better than the norm! • Leaders are interested in marketing, recruitment enrollment and retention and going after new groups of students • We have marketing and technology solutions ready to help you buck the trend 38
  • 40. Contact us with any questions: Glenn Evans Technology Solutions - Account Executive 513.766.7139 Glenn.Evans@hobsons.com Kelli Lagemann Marketing Solutions – Account Executive 513.354.7864 Kelli.Lagemann@hobsons.com 40

Notes de l'éditeur

  1.  
  2. To understand where we are today and where we’re heading tomorrow, you need to understand where we’ve come from.