Vivocha - MultiChannelsDays 2013 - hybris extend partner

1. Turbocharge your Online Sales:
how to increase conversion rate thanks
to multichannel customer support

2. HAVE YOU EVER ABANDONED AN
ONLINE PURCHASE
because you couldn’t find the information you needed?

3. 60% 90%
consumers abandon the of abandoned shopping
transaction if they can’t carts go cold within an
find immediate support hour
(Forrester) (Harvard research)

4. ACCORDING TO FORRESTER RESEARCH ROUGHLY
HALF OF ONLINE CONSUMERS SAY THAT:
“having their questions answered by a live person
while in the process of online shopping is one of the
most important features on a Web site”
(Forrester Research, Inc.)

5. We help brands sell more online thanks to better
customer support
Vivocha provides an Online Customer Interaction platform that
enables businesses to seamlessly communicate with prospects
and customers right on the website, using any combination of
VoIP, Video, chat, audio callbacks and collaboration tools like
Co-browsing, form & document sharing.

6. WE’RE FEEDBACK DRIVEN
we surveyed more than 1.700 online shoppers
75% 57% 55%
WILL INCREASE ITS WANT DIRECT LIKE PROACTIVE
BUYING ATTITUDE CONTACT HELP

7. 25X more paying customers
“ Thanks to our analytics tool we discovered that
customers that interact via Vivocha convert into
paying customers 25x more than self service
customers”
Nicola Lanzetta
Senior Vice President ENEL
*the 2nd largest Utility in Europe

8. OUR CUSTOMERS

9. A CLOUD-BASED SERVICE THAT ALLOWS ANY
COMPANY TO PROVIDE LIVE SUPPORT TO
ONLINE CUSTOMERS

10. click2call chat co-browsing voice video
MULTICHANNEL

11. + SIMPLE
+ SMART
+ BEAUTIFUL

12. PROACTIVE
ENGAGEMENT
Decide when and who
to engage, based on
wide variety of rules

15. WEB FOUNDRY

16. WEB FOUNDRY

17. WEB FOUNDRY

18. WEB FOUNDRY

19. WEB FOUNDRY

20. AGENT DESKTOP

21. AGENT DESKTOP

22. AGENT DESKTOP

23. AGENT DESKTOP

24. AGENT DESKTOP

25. ANALYTICS

26. ANALYTICS

27. ANALYTICS

28. API

29. Agent Desktop API
API
Analytics API Front-end API
CTI API

30. VIVOCHA
FULLY INTEGRATED MULTIMEDIA
CUSTOMER OPERATIONS' SCALABILITY
COMMUNICATION SUITE
Chat - PSTN - VoIP
Queue Mgmt & Routing
Real Time Analytics
Reporting & Staffing
Collaboration Tools
OPEN API - FRAMEWORK SERVICE CREATION ENVIRONMENT
(a.k.a. Web-foundry)
Easy / deep integration with CRM
and Customer Service platforms Easy yet powerful
3rd party CTI platforms High # of concurrent services
A/B testing

31. MILAN
BRUSSEL
CAGLIARI
SAN FRANCISCO
SAN PAULO
WE ARE HERE

32. THANK YOU
@vivocha vivocha info@vivocha.com