Advanced presentation & communication skills . learn about communication , presentation skills, body language, How to design an effective presentation with applications , assignment & videos.

1. Presentation Skills
By : Gihan Aboueleish

2. Gihan aboueleish

3. Learning Objectives
 What is Communication ?
 The Communication Cycle
 Impact of a message
 Styles of Communication
 Body Language.
 What is a skill?
 Listening Skills.
 Designing Effective PowerPoint Presentation.
 Types of Instructional Tools.
 Some “Presentation” as application.
 Some Final Words
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4. Why Communication ..?
 Communication
 Miss-communication
 Communication Skills.
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5. What is Communication?
The dictionary defines communication as
a process by which information is exchanged
between individuals through a common
system of symbols, signs or behaviors.
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6. Functions of Communication
 Control
 Motivation
 Emotional Expression
 Information
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7. Communication Process ;municatio
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8. Communication Cycle
Message
Various
Sender Channel Receiver
Feedback
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9. Cultural Difference “video”

10. Types of Communication
Types
Verbal Non - Verbal
Postures & Facial
Words Voice
movements expressions
Modulation
Diction
Gestures
Clear Linguistics
Tone
Volume
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11. Barriers to Effective Communication
 Filtering
 Selective Perception
 Emotions
 Language
 Culture
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12. Cultural Misunderstanding “Video”

13. Key Communication Skills
 Listening Skills
 Feedback Skills
 Presentation skills
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14. Verbal Communication
 Words
 UseSimple Language (avoid jargon)
 Grammatically correct
 Avoid slang
 Be precise (avoid redundancy)
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15. Don’t Do
I can’t do this… I’ll check it for you…
I can’t help you…
I don’t know…
You don’t understand… Let me explain…
You are wrong…
I think… I suggest…
Please listen to me.. I recommend…
You will have to… In order to complete the process we will need to…
Just a second… May I place you on hold…
Hold on…
“No” in the beginning of the sentence I am afraid...
I would love to do it however…
What? What did u say? Pardon Me…
Could you please repeat…
But However
We can’t do… What we can do is…
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16. Non – Verbal Communication
 Facial Expressions
 Eye Communication
 90% of our personal communication calls for
involvement.
 Look at people for 5 to 10 seconds before looking
away, it shows involvement.
 Smile
 It improves your face value !!
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17. Non – Verbal Communication
 Gestures
 Are you aware how you look to others?
 Find out your habits
 Find your nervous gestures
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18. Non – Verbal Communication
 Posture And Movement
 Stand Tall.
 The difference between towering and cowering is totally a
matter of inner posture.
 It’s got nothing to do with height, it costs nothing and its
more fun.
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19. Impact of a Message
FACE TO FACE
Body Tone of
Language Voice
55% 38%
Words
7%
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20. Impact of a Message
-
VOICE CONVERSATION
Words
14%
Tone of
Voice
86%
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22. Gihan aboueleish

23. How Does Body Speak?
- Like any spoken
language, body
language has words,
sentences and
punctuation.
-
- Each gesture is like a
single word and one
word may have several
different meanings.
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24. Let’s Examine How Body Communicates, from
head to toes
24
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25. HEAD
25
- Nodding the head
- “Yes” in most societies
- “No” in some parts of Greece, Yugoslavia,
Bulgaria, and Turkey
- Tossing the head backward
- “yes” in Thailand, the Philippines, India, Laos
- Rocking head slowly, back and forth
- “yes, I’m listening” in most Asian cultures
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26. FACE
26
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27. EYES
27
* Eye contacts
- Encouraged in America, Canada, Europe
- Rude in most Asian countries and in Africa
* Raising eyebrows
- “Yes” in Thailand and some Asian countries
- “Hello” in the Philippines
* Winking eye
- Sharing secret in America and Europe
- flirtatious gesture in other countries
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28. EARS
28
* Ear grasp
- “I’m sorry.” in parts of India
* Cupping the ear
- “I can’t hear you.” in all societies
* Pulling ear
- “You are in my heart” for Navajo Indians
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29. NOSE
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* Holding the nose
- “Something smells bad.” universal
* Nose tap
- “It’s confidential.” England
- “Watch out!” or "Be careful.” Italy
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30. NOSE
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* Pointing to nose
- “It’s me.” Japan
* Blowing nose
- In most Asian countries, blowing the
nose at social gathering is ‘disgusting.’
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31. LIPS AND MOUTH
31
Whistle, yawn, smile, bite, point, sneeze, spit, kiss..
* Kiss. In parts of Asia, kissing is considered an
intimate sexual act and not permissible in public,
even as a social greeting.
* Kissing sound. To attract attention in the Philippines,
to beckon a waiter in Mexico.
* Finger tip kiss. In France, it conveys several
messages, “That’s good!” “That’s great!” “That’s
beautiful!.”
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32. Cultural Shock “Video”

33. THE LIP POINTING
33
 Lip pointing (a substitute for pointing with the hand
or finger) is common among Filipinos, Native
Americans and many Latin Americans.
 Open mouth. Any display of the open mouth is
considered very rude in most countries.
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34. ARMS
34
 Some cultures, like the Italians, use the arms freely.
Others, like the Japanese, are more reserved; it is
considered impolite to gesticulate with broad
movements of the arms.
 Folding arms are interpreted by some social
observers as a form of excluding self, “I am taking a
defensive posture,” or “I disagree with what I am
hearing.”
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35. HANDS
35
 Of all the body parts, the hands are
probably used most for communicating
non-verbally.
 Hand waves are used for greetings,
beckoning, or farewells.
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36. HANDS
36
 The Italian “good-bye” wave can be
interpreted by Americans as the gesture of
“come here.”
 The American “good-bye” wave can be
interpreted in many parts of Europe and
Latin America as the signal for “no.”
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37. HANDS (Cont’d)
37
 Beckoning.
 The American way of getting attention (raising a hand
with the index finger raised above head) could be
considered rude in Japan, and also means “two” in
Germany.
 The American “come here” gesture could be seen as an
insult in most Asian countries.
 In China, to beckon a waiter to refill your tea, simply
turn your empty cup upside down.
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38. HANDS (Cont’d)
38
 Right hand. The right hand has special significance
in many societies. In certain countries in the Middle
East and in Asia, it is best to present business cards
or gifts, or to pass dishes of food, to get an
attention, using only the right hand or both.
 Left hand is considered unclean in much of the
Middle East and in parts of Indonesia.
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39. FINGERS
39
 The “O.K.” signal. (the thumb and
forefinger form a circle) means
 “fine,” or “O.K.” in most cultures,
 “zero” or “worthless” in some parts of
Europe
 “money” in Japan
 an insult in Greece, Brazil, Italy, Turkey,
Russia and some other countries
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40. FINGERS (Cont’d)
 Pointing.
 Pointing with the index finger
is common in North America
and Europe.
 But it is considered impolite in
Japan and China where they
favor using the whole open
hand.
 Malaysians prefer pointing
with the thumb.
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41. LEGS AND FEET
41
 In Asia, do not point with your toes.
 In Asia and some European countries,
putting feet up on a desk or any other
piece of furniture is very disrespectful.
 Sitting cross-legged, while common in
North America and some European
countries, is very impolite in other parts
of the world.
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42. WALKING
42
 Walking can reflect many characteristics of a
culture. For example,
 In parts of Asia and some of the Middle
Eastern countries, men who are friends may
walk holding each other’s hand.
 In Japan and Korea, older women
commonly walk a pace or two behind male
companion.
 Asians often regard Western women as bold
and aggressive, for they walk with a longer
gait and a more upright posture.
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43. Thank you

44. COMMUNICATION &
PRESENTATION SKILLS
Presented by : gihan aboueleish

45. Contents;
 Feedback skills
 Developing feedback skills.
 Communication types.
 Application.
 Skills Definition.
 Listening skills.
 Listening types.
 Effective Listening.
 Barrier to effective listening.
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46. Feedback Skills
 Positive vs. Negative Feedback
 Positive feedback is more readily and accurately
perceived than negative feedback.
 Positive feedback fits what most people wish to
hear and already believe about themselves.
 Negative feedback is most likely to be accepted
when it comes from a credible source if it is
objective in form.
 Subjective impressions carry weight only when
they come from a person with high status and
credibility
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47. Developing Effective Feedback Skills
 Focus on specific behaviors.
 Keep feedback impersonal
 Keep feedback goal oriented
 Make feedback well timed
 Ensure understanding
 Direct feedback toward behavior
that is controllable by the recipient
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48. Group Think
 Phenomena in which the norm for consensus
overrides the realistic appraisal of alternative
course of action
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49. Styles Of Communication
 Aggressive communication
 Submissive communication
 Assertive communication
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50. Aggressive communication
 Those who communicate in an aggressive manner are
generally perceived as selfish and unwilling to
compromise. This style is usually linked to a desire to hurt
others or exact revenge, or may reflect poor emotional
development.
 It usually attacks the other person instead of expressing
a need:

 Ex; "You never spend any time with me“
 versus
"I need to spend more time with you".
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51. Passive Communication
 Passive communication is based on compliance and
hopes to avoid confrontation at all costs. In this
mode we don't talk much, question even less, and
actually do very little. We just don't want to rock
the boat. Passives have learned that it is safer not
to react and better to disappear than to stand up
and be noticed.
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52. Assertive communication
 The most effective and healthiest form of
communication. It's how we naturally express ourselves
when our self-esteem is intact, giving us the confidence
to communicate without games and manipulation.
 When we are being assertive, we work hard to create
mutually satisfying solutions. We communicate our
needs clearly. We care about the relationship and insist
for a win/win situation. We know our limits and refuse
to be pushed beyond them just because someone else
wants or needs something from us. Surprisingly,
assertive is the style most people use least.
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53. Situations
 Have a look at these situations and decide how...
...an aggressive person would react
 Situation # 01.
 Situation # 02.
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54. Situations
 You are trying to concentrate on some important work.
However, a few of your co-workers are laughing and
horsing around. What do you do?
 You are the head of your department. A young lady who
works for you has started coming to work late everyday
and is extremely moody. What do you do?
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55. What is a Skill?
 Skill is defined as a learned
power of doing something
competently.
 It is a developed aptitude
or ability.
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56. Listening Skills
An open ear is the only believable sign
of an open heart.
David Augsburger
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57. Types of Listening
Listening are of 3 types:
 Hearing
 Passive listening
 Active listening
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58. Barriers to Active Listening
Environmental barriers
 Physiological barriers
 Psychological barriers
 Selective Listening
 Negative Listening Attitudes
 Personal Reactions
 Poor Motivation
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59. Ineffective listening “Video”

60. How to Be an Effective Listener
What You Think about Listening ?
Understand the complexities of listening
Prepare to listen
Adjust to the situation
Focus on ideas or key points
Capitalize on the speed differential
Organize material for learning
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61. How to Be an Effective Listener (cont.)
What You Feel about Listening ?
Want to listen
Delay judgment
Admit your biases
Don’t tune out “dry” subjects
Accept responsibility for understanding
Encourage others to talk
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62. How to Be an Effective Listener (cont.)
What You Do about Listening ?
Establish eye contact with the speaker
Take notes effectively
Be a physically involved listener
Avoid negative mannerisms
Exercise your listening muscles
Follow the Golden Rule
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63. Important Details
 Be calm and collected at all times
 Be loud enough to be easily heard
 Use words with accurate diction & correct pronunciation
 Speak slowly and make use of pauses to stress important
ideas.
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64. Important Details
 Use a confident tone and a level clear vocabulary.
 Be vibrant and enthusiastic – avoid a dull, monotonous
tone.
 Know what you are talking about and accept the limitations
of your knowledge.
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65. Finally, remember that
interpersonal communication is a
multitude of skills. Also remember
that skills can be learned and
practiced. It is our hope that you
are on your way to mastering the
ART OF COMMUNICATION.
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66. Assignment
 Create a presentation about ;
 Motivating people in boring jobs
 Advertising may influence the consumer behavior.
 Ethics in science …is a barrier or helper ?
 Movies and their impact on mindsets
 Current lifestyle evil.
 HSCB think global & act local.
Your presentation should not exceed 15 Min with Maximum
20 slides.
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67. DESIGNING EFFECTIVE
“POWERPOINT PRESENTATIONS”
By : Gihan aboueleish

68. Contents ;
 Presentation skills.
 Preparation/ Planning & audience analysis.
 Structure the presentation.
 preparing closing.
 Effective delivery
 Handling questions
 Tips for public presentations.
 Discussing the assigned presentation & Finalizing the
course.
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69. Presentation Skills
Ideas, concepts or issues talked about or
spoken to a group or audience
Public speaking is one of the most feared
things
“I could make such a fool of myself”
Skills required to give a good presentation can
be developed “ Preparation is the Key”
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70. Presentation Skills
* Preparation/ Planning is the first step on the ladder to
success
* Aspects in the development of a good presentation
* Self Centered (Self)
* Audience Centered (Audience)
* Subject Centered (Material)
* “I want (who) to (what) (where, when and how) because
(why)”
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71. Presentation Skills
 Helpers
What do you want to present (content)?
Why do you want to present (purpose)?
Where will you be presenting (place)?
How do you want to present (words to be used or not,
slides to be used)
Who is your audience?
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72. Presentation Skills
 Preparation: Audience Analysis
 What is the audience interested in
 What does the audience want
 What does the audience already know and
needs to know
 What are their needs, expectations from this
presentation
 How will the audience benefit from this
presentation
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73. Presentation Skills
 Structuring the presentation
Opening/Beginning
Middle section
Closing/End
5 min. , Questions
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74. Presentation Skills
 The Beginning
- Should be carefully designed.
 Get attention
- shock, humor, question, story, facts &figures
 Motivate audience to listen
- listen to their needs
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75. Presentation Skills
 Preparation – Structure
 Sequence should be logical & understandable
 Summaries- Recaps
 Value of visual aids-flip charts, handouts etc.
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76. Presentation Skills
 Prepare Closing
 Last 2 to 2.5 minutes are as critical as the
first five minutes for a successful
presentation
 Summarize- highlight important points
 Suggest action- what to do and when,
where and how to do it
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77. Presentation Skills
 Effective Delivery
 Be active - move
 Be purposeful - controlled gestures
 Variations – vocal (pitch, volume, rate)
 Be natural
 Be direct – don’t just talk in front of the
audience talk to them
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78. Presentation Skills
Handling Questions
 Do not get confused
 You are not supposed to know everything
 Anticipate and keep answers ready
 Sometime questions themselves give you a lead
to highlight your point of view
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79. Presentation Skills
 Visual Aids
 While using an over head projector face the
audience while talking
 Point with a pen
 Appropriate lighting
 Watch the colors
 Ensure clear visibility
 06 lines, 07 words per line
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80. Presentation Skills
So to conclude :
Always prepare
Control your fear
Interact with your audience
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81. Tips for public presentation “Video”

82. Discussing the assigned presentations.
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83. Thank you

84. COMMUNICATION &
PRESENTATION SKILLS
Presented by : gihan aboueleish

85. Contents;
 Designing effective PowerPoint presentation.
 In summery.
 When presenting.
 Closing remarks.
 Discussing the assigned presentations.
 Finalizing the course.

86. Designing Effective PowerPoint
Presentation
Big Progressive
Consistent Simple
Clear Summary
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87. MAKE IT BIG
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88. Make it Big (Text)
 This is Arial 12
 This is Arial 18
 This is Arial 24
 This is Arial 32
 This is Arial 36
 This is Arial 44
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89. Make it Big (Text)
 This is Arial 12
 This is Arial 18
Too Small
 This is Arial 24
 This is Arial 32
 This is Arial 36
 This is Arial 44
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90. Make It Big (How to Estimate)
Look at it from 2 metres away 
2m
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91. KEEP IT SIMPLE
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92. Keep It Simple (Text)
 Too many colours
 Too Many Fonts and Styles
 The 6 x 7 rule
No more than 6 lines per slide
No more than 7 words per line
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93. Keep It Simple (Text)
Instructional Technology:
A complex integrated process involving people,
procedures, ideas, devices, and organization, for
analyzing problems and devising, implementing,
evaluating, and managing solutions to those
problems in situations in which learning is
Too detailed !
purposive and controlled
(HMRS 5th ed.)
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94. Keep It Simple (Text)
Instructional Technology:
A process involving people, procedures & tools
for solutions
to problems in learning
(HMRS 5th ed.) Much Simpler
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95. Falling Leaves Observed
Delhi Mumbai Goa
January 11,532,234 14,123,654 3,034,564
February 1,078,456 12,345,567 16,128,234
March 17,234,778 6,567,123 16,034,786
April 16,098,897 10,870,954 7,940,096
May 8,036,897 10,345,394 14,856,456
June
July
Too detailed !
16,184,345 678,095
8,890,345 15,347,934
4,123,656
18,885,786
August 8,674,234 18,107,110 17,230,095
September 4,032,045 18,923,239 9,950,498
October 2,608,096 9,945,890 5,596,096
November 5,864,034 478,023 6,678,125
December
Gihan aboueleish 12,234,123 9,532,111 3,045,654

96. Falling Leaves in Millions
In 106 Delhi Mumbai Goa
January 11 14 3
February 1 12 16
March 17 6 16
April 16 10 7
May
June Much Simpler
8
16
10
0
14
4
July 8 15 18
August 8 18 17
September 4 18 9
October 2 9 5
November 5 0 6
December 12 9 3
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97. Falling Leaves
50
Goa
45
Mumbai
40
Delhi
35
30
25 Too detailed !
20
15
10
5
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0
January February March April May June July August September October November December

98. Falling Leaves
50
Goa
Mumbai
Delhi
40
30
Much Simpler
20
10
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0
January March May July September November

99. Keep It Simple (Picture)
 Art work may distract your audience
Artistry does not substitute for content
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100. Keep It Simple (Sound)
 Sound effects may distract too
Use sound only when necessary
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101. Keep It Simple (Transition)
 This transition is annoying, not enhancing
"Appear" and "Disappear" are better
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102. Keep It Simple (Animation)
2m
Simple & to the point
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103. MAKE IT CLEAR
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104. Make It Clear (Capitalisation)
 ALL CAPITAL LETTERS ARE DIFFICULT TO READ
 Upper and lower case letters are easier
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105. Make It Clear (Fonts)
Z Times/Arial Z Serif
clear busy
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106. Make It Clear (Fonts)
 Serif or Script fonts are difficult to read on
screen
 Arial or Times fonts are clearer
 Italics are difficult to read on screen
 Normal or bold fonts are clearer
 Underlines may signify hyperlinks
 Instead, use colours to emphasise
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107. Make It Clear (Numbers)
Use numbers for lists with sequence
For example:
How to put an elephant into a fridge?
1. Open the door of the fridge
2. Put the elephant in
3. Close the door
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108. Make It Clear (Numbers)
How to put a giraffe into a fridge?
1. Open the door of the fridge
2. Take out the elephant
3. Put the giraffe in
4. Close the door
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109. Make It Clear (Bullets)
Use bullets to show a list without
 Priority
 Sequence
 Hierarchy, …..
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110. Make It Clear (Colours)
 Use contrasting colours
 Light on dark vs. dark on light
 Use complementary colours
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111. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
high contrast
low contrast
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112. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is light on dark
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113. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is dark on light
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114. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours do not complement
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115. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours complement
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116. Make It Clear (Size)
 Size implies importance
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117. Make It Clear (Size)
 Size implies importance
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118. Make It Clear (Focal Points)
 Focal points direct attention
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119. Make It Clear (Focal Points)
 Focal points direct attention
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120. BE PROGRESSIVE
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121. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Tools Tools
Too many in one go!
Mode of Instruction
Guided
Inquiry Informational Tools
Individual Social
Instructive Communicative
Tools Tools
Direct
Instruction
Individual Pair Group
Gihan aboueleish Complexity of Interactions

122. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Tools Tools
Mode of Instruction
Guided
Informational Tools
Progressive &
Inquiry
Individual Social
thus focused
Instructive
Tools
Communicative
Tools
Direct
Instruction
Individual Pair Group
Gihan aboueleish Complexity of Interactions

123. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Too many & not User interface
Software focused Debugger
Floppy disk Backup system
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124. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Progressive & User interface
Software thus focused Debugger
Floppy disk Backup system
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125. BE CONSISTENT
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126. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
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127. Be Consistent
Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This tick draws attention
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128. Be Consistent
Differences draw attention
 Differences may imply importance
o Use surprises to attract not distract
These differences distract!
Gihan aboueleish

129. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This implies importance
Gihan aboueleish

130. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
Confusing differences!
Gihan aboueleish

131. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This surprise attracts
Gihan aboueleish

132. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
These distract!
Gihan aboueleish

133. In Summary
 Big
 Simple
 Clear
 Progressive
 Consistent
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134. When Creating
 Text to support the communication
 Pictures to simplify complex concepts
 Animations for complex relationships
 Visuals to support, not to distract
 Sounds only when absolutely necessary
 Think about the people in the back of the
room when creating slides
Gihan aboueleish

135. When Presenting
 Speak loudly and clearly with fluctuation
 Direct your words to all aspects of the room
 Maintain eye contact with your audience
 Ask questions of your audience (if applicable)
 Don’t read the slides word-for-word, use them
for reference
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136. Closing Remarks
 Practice your presentation before a neutral audience
 Ask for feedback
 Be particular about the time allotted for
presentation
 Leave time for questions
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137. Discussing the assigned presentations & finalize
the course.
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138. THANK YOU !