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Introduction
Mission & Vision Mission: To meet the evolving workforce needs of Chicago Hospitality businesses and create training and career opportunities for Chicago residents by building strategic public and private partnerships.  Vision: To deliver a skilled and diverse workforce that increases Chicago’s competitiveness in the global economy by aligning workforce development initiatives with the City’s education and economic goals.
ServiceWorks Accomplishments 160 Employers have used Service Works more than once Successfully building relationships between the  employer and the industries we service Interview to hire ratio is less than 2-1 Over 1500 skilled candidates placed with 300 businesses within the service industry since 2005
Employer Services ,[object Object]
Talent Acquisition Services -Individualized assessment conducted to determine   recruiting needs   -Thorough prescreening of each candidate before  referred to your company  -Guaranteed commitment level to fill each position  within your specified timeline.  -Work to reduce turnover by maintaining a retention  rate above industry standards.
Employer Services ,[object Object], -Upgrade current training and/or succession planning customized just for    you.  -Create a new customized training program based on our assessment of    your needs.   -Develop opportunities for career growth and advancement by    promoting industry recognized    credentials and certification.                                     ,[object Object], -Pre-employment Training  -Customer Service Training – focused on industry    skilled standards  -On the job Training for new and existing    employees
Chicago ServiceWorks Partners Association Partners ,[object Object]
Illinois Hotel and Lodging Association
Illinois Restaurant Association
International Customer Service Association
Service Industry Advisory BoardBusiness Sponsors: ,[object Object]
Chicago Workforce Board (CWB)
Mayor’s Office of Workforce      Development (DCD)

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Employer Presentation

  • 2. Mission & Vision Mission: To meet the evolving workforce needs of Chicago Hospitality businesses and create training and career opportunities for Chicago residents by building strategic public and private partnerships. Vision: To deliver a skilled and diverse workforce that increases Chicago’s competitiveness in the global economy by aligning workforce development initiatives with the City’s education and economic goals.
  • 3. ServiceWorks Accomplishments 160 Employers have used Service Works more than once Successfully building relationships between the employer and the industries we service Interview to hire ratio is less than 2-1 Over 1500 skilled candidates placed with 300 businesses within the service industry since 2005
  • 4.
  • 5. Talent Acquisition Services -Individualized assessment conducted to determine recruiting needs -Thorough prescreening of each candidate before referred to your company -Guaranteed commitment level to fill each position within your specified timeline. -Work to reduce turnover by maintaining a retention rate above industry standards.
  • 6.
  • 7.
  • 8. Illinois Hotel and Lodging Association
  • 11.
  • 13. Mayor’s Office of Workforce Development (DCD)
  • 14.
  • 17.
  • 18. Employer Success Profile Retail Jones of New York New Hires: 4 Average Wages: $11.11 Positions: Store Manager, Asst. Manager, Sales Associate Retention: 4 (100% - 90 Days and more) HR Savings: Avg. Cost $3,500 Projected HR cost is based on SASHA Corporation Consulting Firm Research estimates are based on study for hourly employees.
  • 19.
  • 20. How Does Our Process Work? We would conduct a needs assessment with you during our initial meeting. Your Business Specialist Consultant would then create a Client Project Plan based on results of assessment and submit to you within 48-72 hours. If providing recruiting services, we would create a Job Profile for each position and send it back to you for your review. A Job Order would be created internally for each position so we could start prescreening candidates. Based on the Client Project Plan, we would then begin to work with you to provide the customized services to fulfill your current human resources needs.
  • 21.
  • 22. We focus specifically on your service industry which would consist of either retail, hotel, or restaurant.
  • 23. We have solid partnerships in the industries we service. - these will get even stronger as the city will continued efforts to get the Olympics here for the year 2016. Our connections with the City of Chicago creates an extreme advantage for your organization.