January 2013, Eoyang made this presentation in Portland, OR to the Transforming Care Conference sponsored by Coordinated Care Organizations of Oregon. For more information about this and other human systems dynamics applications, refer to adaptiveaction.org.

1. Adaptive Action
Navigating the Turbulence of Change
Glenda Eoyang, PhD
Founding Executive Director
Human Systems Dynamics Institute
www.hsdinstitute.org
geoyang@hsdinstitute.org
www.Wiki.hsdinstitute.org
@glendaeoyang
© 2012. HSD Institute. Use with permission. 1

2. Turbulence in Nature and Art
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3. Turbulence in Life
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4. Healthcare
Thriving in Turbulence
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5. Turbulence in
Oregon’s Coordinated Care System
Dental
Quality
Mental Coordinated
Health Care
Primary Experience Expense
Care
Past Present Future
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6. Static Change
Sisyphus
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7. Dynamic Change
Race to the Finish
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8. Dynamical Change
Chaos and Emergence
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9. Turbulence Is Natural when . . .
Yesterday Tomorrow
Local action—local effects Local action—global effects
Stable environment Unstable environment
Organizational monocultures Diversity of many kinds
Stable & predictable services Emergent needs & opportunity
Relative independence Massive interdependency
Controlled information Ubiquitous information
Ample resources Dwindling resources
And . . . And . . .
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10. The Rules Are Changing
Finite Game Infinite Game
Defined field of play Fuzzy boundaries
Opponents are known Everybody plays
Rules are constant Changing rules
Expertise is clear Looking for fit
Been there before New territory
Easy to keep score Everything may matter
Purpose: Purpose:
To Win Keep Playing
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11. Playing the Infinite Game
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12. How Does Complexity Emerge?
Complex Adaptive System (CAS)
A collection of individual agents who have
the freedom to act in unpredictable ways,
and whose actions are interconnected such
that they produce system-wide patterns.
Agents interact
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13. Complex Adaptive System (CAS)
Self-Organizing System
Those system-wide System-wide
patterns, in turn, patterns emerge
influence the behaviors
of the agents
Agents interact
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14. Thriving in Turbulence
Adaptive
Action
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15. Thriving in Turbulence
Adaptive
Action
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16. What?
Adaptive Action and Personal Stress
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17. So What?
Adaptive Action and Collaboration
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18. Now What?
Adaptive Action and Coordinated Care
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19. More resources
Books
Facilitating Organization Change (Olson & Eoyang)
Coping with Chaos (Eoyang)
Patterns (Holladay & Quade)
Adaptive Action:
Leveraging Uncertainty in Your Organization
(Eoyang & Holladay)
Web Out in April
2013
www.adaptiveaction.org
Preorder NOW
Wiki.hsdinstitute.org
www.hsdinstitute.org
Hsdcommunity.ning.com
Twitter: #hsd #adaptact @GlendaEoyang
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20. Even More Resources
Training
Webinars (free monthly)
HSD Professional Certification (Portland, 2013)
Custom training
Adaptive Action Laboratories
Focus on your own sticky issues
Learn HSD models and methods
Build adaptive capacity for individuals and groups
Involve large groups or small
Address major issues or “trivial”
Commit to half-day to three-day sessions
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21. Remember . . .
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