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Actian and Yellowfin present
Big Data Analytic Stories with Hadoop
About Actian and Yellowfin
Why Actian and Yellowfin
The Digital Floodgates have opened...and will
never be turned off
Big Data equals Big Opportunity
Companies using Data Strategically
Outperform
Journey to Best in Class Analytics
Turning Data into Transformational Value
Customer Use Case: Telecom Example
Business Requirements
IT Challenges
Demo: From Data to Dashboard
Call Detail Record Summary
Routing Performance by Area Code
Routing Vendor Performance
Routing Vendor Alerts
Results: Business Improvements
20,000
updates made to
routing tables during
first week of
collecting data
Results: More Capacity
CPU
Utilization
Halved
Results: Customer Satisfaction
FASTER
Connected Calls
Results: Save Money
Deeper
Analysis
visibility at the
andArea Code
Exchange level
Results: Actionable Insights
FASTER
Alert Vendors in Real-Time
as issues happen
Results: Scalable and Future Proof
8.9 Billion
rows of data collected
during first 6 months
Customer Churn
Traditional Churn Analytics
How do we improve Churn Identification?
Add more sources of relevant data
and more sources of relevant data
and even more sources of relevant data!
Drag and Drop ETL and Analytics
WHERE customers are likely to churn
WHEN customers are likely to churn
WHY customers churn? Usage
WHY Customers Churn? Device
WHY Customers Churn? Dropped Calls
Results: More Accurate Predictions
70%
Churn
Identification
(up from 5%)
Results: Better Segmentation
Segment of 1
Individual Analysis, Not Samples
Results: Better Inbound Experience
WHERE,
WHEN &
WHY
Not just demographics
Results: More Effective Outbound Campaigns
Targeted
Marketing
Campaigns
Results: Better Customer Service
Customer
Delight
Results: Future Applications?
Cross-Sale
Mobiles, Broadband,
TV Packages, Movies
Your Big Data Journey
Summary: Making Big Data Fast and Easy
Big Data Analytic with Hadoop: Customer Stories

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