Calidad en entornos SAP

Calidad en entornos SAP
Álvaro del Ser // Engagement Manager
alvaro.delser@globetesting.com

● Desafíos en entornos SAP
● Solución HP Software
● Visión general
● Gestión e integración
● Quality Center
● Pruebas funcionales
● Manuales – HP Sprinter
● Automáticas – HP UFT
● Pruebas no funcionales
● Rendimiento – HP LoadRunner
● Monitorización
● Procesos - HP APM
● Caso de éxito
● Preguntas
16/05/2013Confidential and Propietary // All rights reserved // Globe Testing
Agenda

Desafíos en entornos SAP
La calidad como herramienta para la gestión del cambio

.NET
JAVA
.NET
JAVA
ASP
SAP
.NET
ASP
.NET
JAVA
Equipo virtual
Equipo subcontratado
Asia
Equipo interno
Norteamérica
Equipo interno
Suramérica
Modernización de las Aplicaciones
Equipo interno
Norteamérica
Ayer
• Equipos locales, dedicados y en plantilla
• Enfoque monolítico, propietario, local, Web 1.0
• Autónomo, independiente, métodos escalonados
Hoy
• Equipos distribuidos, compartidos y virtuales
• Enfoque basado en servicios, abierto,
compartido, Web 2.0
• Integrado, metodologías versátiles

Evolución de las aplicaciones SAP
Composición flexible de
Procesos de negocio
Procesos de negocio
predefinidos
Plataforma de procesos de negocio
eSOA
Versatilidad
DW
CRM
3as partes
ERP
Tiempo
FI
R3

Gestión del cambio
• Governance
• Gestión del riesgo
• Cumplimiento normativas
• Ejemplos:
LOPD, SOX, SEC, FDA, Basel2
• Mantenimientos
• Nuevas funcionalidades
• Actualizaciones
• Rollouts nuevos módulos
• Cambios en los procesos de negocio
• Reorganizacion interna
• Nuevos productos, proveedores, …
Negocio Normativas Tecnología
… these change events impact the life cycle of most Enterprise Solutions
El cambio viene originado por 3 elementos principales
Consolid.
New
Implem.
Upgrades
Custom
Dev.Support
Pack
Hot
Packs
Effort
Cambios
constantes
New processes
Time
Cambios
planificados
Custom
Dev.Support
Pack
Custom
Dev.

Solución HP Software
Solución completa para entornos SAP y otras tecnologías

Visión general
Preparación entornos y juego de datos de prueba
Creación de requisitos
desde Business Blueprint
Automatización y ejecución de pruebas
unitarias, funcionales e inicio a fin
HP Quality Center
HP LoadRunner
Actualiza SOLMAN
con información de
ejecuciones y defectos
Ejecución de pruebas
de rendimiento
HP Diagnostics
Diagnóstico de cuellos de botella
SAP Application
Diagnostics
HP Unified Functional
Testing
SAP Test Data Migration Server

HP QC / ALM
Quality Center (QC)
 Requirements Management
 Business Process Models
 Test Management
 Business Process Testing (BPT)
 Defect management
Solution Manager
Business Blueprint
 Definition of Scenarios, Business
Processes and Process Steps
 SAP Business Content (BPR)
 Solution Documentation Assistant for
semi-automatic setup
 Business view: Documentation and
business requirements
 Technical view: involved SAP and
non-SAP systems, Transactions,…
 Starting point for customizing
 Linked training material
Business Process Change
Analyzer (BPCA)
 Identification of business processes
affected by code / customizing
changes / Support & Enhancement
Packages
 Business Blueprint
 Bus. Requirements
 Test Objects
 Documents
 Incidents/Defects
 Test results
 Incidents/Defects
SolutionManagerAdapter
forQualityCenter
Performance Center (PC)
 Performance Testing
 Lab Management
Project Planning & Tracking
Test Acceleration & Optimization
 Generation of Test Case and BPT components
for the SAP GUI Based Business Processes
 Leverages BPCA Analysis for automated
maintenance of BPT test component and test
cases
HP UFT
 Comprehensive UI Based Testing
 Business Process Components Testing
HP Sprinter
 Streamline manual testing by reuse and
by simplifying repetitive work
 BPCA Analysis (Business Impact to Change Impact Testing)
Test Data Management Server (TDMS)
 Reduce SAP data volume of non-production landscape
 Scramble sensitive data according to your needs
Visión general

Visión general

 Gestión de versiones
 Gestión de requisitos
 Gestion de pruebas
 Automatización Business Blueprint
 Solution
Documentation
 Gestión del cambio
 Monitorización
Integración SAP Solution Manager

HP Quality Center
Gestión e integración

HP Quality Center core
Supporting key stakeholders from across IT & the business
Development TeamsBusiness
Analysts
QA Teams
Allows organizations to lower costs by
capturing critical defects before they reach
production
Facilitates distributed collaboration and
communication between QA
teams, developers and business analysts on a
single platform
Enables organizations to manage release
process and make informed go/no go
decisions through real time reports
Single, scalable platform that enables a
consistent, repeatable process for:
• Requirement management
• Test planning, scheduling & execution
• Release & cycle management
• Defect management
• Real time reporting of progress and status
• Integration with Developer Environments

– Business analyst can collaborate on
application requirements without fear of
overriding other’s work
– Assess overall risk to the business through
real-time visibility of test coverage and
associated defects against business needs
– Assess the impact of change before changing
requirements
– Easy adoption by Business Analysts
Requirements Management
Key Benefits
Key Capabilities
– Define and track multiple requirement types
– Establish templates to ensure higher quality
requirements
– Manage requirements dependencies
– Bi-directional traceability from requirements
to requirements, tests and defects
– Manage change requests through formal
approval process
– Familiar rich test editor interface
– Version Control and Baselining
– Leverage existing assets in MS Word

Test Plan
– Create test cases to adequately test the
requirements
– Manage all test types (Functional,
Performance, Security) in one place
– Ensure requirements coverage through
traceability to requirements
– Manage change associated with
requirements changes
Key Benefits
Key Capabilities
– Design, build and manage manual and
automated test cases
– Link test cases to requirements
– Leverage test cases from MS Word and
MS Excel
– Version Control and Baselining

Test Scheduling and Execution
– Manage and control execution of manual and
automated tests
– Schedule the execution of automated test
scripts for unattended execution
– Execute manual tests via HP Sprinter
– View and assess test execution runs and
results including logging defects with run
details
Key Benefits
Key Capabilities
– Create ‘test sets’ or groups of tests to be
executed together
– Create ‘test sets’ based on releases and
cycles
– Define dependencies and design test
execution flows
– Assign to QA testers
– Assign to execution host

Defect Management
– Manage, track and enforce defects across the
application lifecycle
– Create defects from manually or directly from
the execution of manual and automated tests
– Clearly communicate bugs to developers with
context from requirements and tests
– Integrated into developers IDE
Key Benefits
Key Capabilities
– Enforce defect lifecycle process through
custom fields and workflow
– Log defects directly from test runs with test
details (test step, result, screenshots,
attachments) to ensure the developers can
reproduce the issue
– Traceability to requirements, tests and other
defects
– Alert key stakeholders through automated
emails

Reports, Graphs & Dashboard
– Make informed business decisions
– Clearly communicate to all stakeholders
– Understand the real-time status of an
application
– Full trending analysis and insight into
application projects
– Understand release and cycle progress
Key Benefits
Key Capabilities
– Fully customizable project reports (export
to MS Word)
– Integrated Dashboard
– Out of the box or customizable analysis
reports and graphs
– Report to MS Excel
– Embed graphs and charts into web portals
– Requirements traceability matrix

Pruebas Funcionales
Manuales o automáticas HP proporciona una solución integrada

HP Sprinter
Pruebas manuales optimizadas

© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
21
HP Sprinter
• Author tests manually or save steps taken as a
test
• Speed execution by eliminating redundant
activities
• Crystal clear defect write-ups
Author Run
Submit
Defect
Author

22
Manual Testing
Lifecycle
Author from scratch.
• Excel like
• Parameterization
• Rich text editor
• Work on multiple tests in parallel
• Copy steps from one test to another
• Attach annotated screen capture
Author Run
Submit
Defect
Author

23
Manual Testing
Lifecycle
Auto-authoring.
• Capture steps taken
• Steps saved to a test
• Standardizes test case format
Author Run
Submit
Defect
Author

24
Subtitle
Manual Testing
Lifecycle
Auto-authoring.
• Capture steps taken
• Steps saved to a test
• Standardizes test case format
Author Run
Submit
Defect
Author

25
Sprinter 11.5: Defect
Scanners
Let Sprinter find defects for you.
• Misspellings
• Broken links
• Localization
• W3 compliance
• Custom
• Submit tailored defects
Author Run
Submit
Defect
Author

26
Enter the Sapient Tester
Explore the AUT
Uncover defects
Knowledge + AUT Changes + High Risk Areas
Not random acts of testing
Structured approach + Context + Accurate defect writeups
Has its challenges…
• What steps led to the defect?
• What data did I use?

27
Exploring Testing with Sprinter
Author Run
Submit
Defect
Author

HP Unified Functional Testing
Suite integrada de automatización

30
HP Test Automation Suite - One Integrated Suite
Testing mobile, packaged and hybrid composite apps
GUI (QTP)
API (ST)
Manual
(Sprinter)
Service
Virtualization
ALM Requirements
Release
Management
Test Planning
Turn-Key
Development
management
Framework
(BPT)
HPUFT
Mobile
Defects
NDA until Nov 6th, 2012
(HPUFT)
New
New

31
Comprehensive market leading solution for functional test automation
The HP Functional Testing Suite
Accelerate Delivery and Increase Quality
Enables consistent, repeatable
process to:
• Automate manual test scripts
• Test a broad range of technologies
• Accelerate testing cycles
• Validate quality of frequent builds
• Reduce per unit cost of testing

32
HP Unified Functional Testing 11.5
What’s new?
• A brand new modern IDE
• HP Unified Functional Testing 11.5 (GUI +API
automation)
• HP UFT Mobile – automated testing for mobile
apps
• HP UFT Insight – image based automation
• Integration to CI systems
Benefits
• Modern IDE– simplifying automation
• GUI & API – test earlier, test more and faster
• Single solution for mobile – increase automation for
mobile apps to streamline innovation
• Add new technology on the fly – changing
environments aren’t a barrier anymore
• Support continuous integration – to streamline quality
automation in an agile manner
HYBRID, MOBILE
Applications
Public CloudTraditional
Private Cloud Managed Cloud
Agile Delivery GUI (QTP)
API (ST)
Manual
(Sprinter)
Servic
e
Virtuali
zation
ALM
& QC
Require
ments
Release
Mgnt
Test
Planning
Turn-
Key
…
Framework (BPT)
UFT
Mobile
Defects
End to end technology agnostic one stop testing tool for GUI, API, Packaged Apps &
Mobile

33
End to end testing of composite apps
End-to-End
Business
Process
Graphical
User-Interface
GUI Layer
API / Headless
Layer
SAP
Screen 3
(ABAP)
Screen 4
(HTML)
.NET API Rest API RFC
JMS
Service
.NET API Rest
Process Layer
A New Transaction
Exchange
Screen 5
(AJAX)
Screen 6
(Java)
Web 2.0 Billing
Screen 1
(AJAX)
Screen 2
(Java)
1. Interaction with few modern GUI interfaces
2. Continue the scenario into the API layer
3. Test the Integration between layers
4. Report on quality of the entire end-to-end process
End to end
testing

34
UILayerHP Unified Functional Testing 11.5
Test automation for GUI
Search
Product
List
Purchase Product
Shopping Cart
UILayerf
Features (GUI testing)
• Modern GUI testing – new UI aligned
with modern dev IDEs
• New features- scripts editing, coding,
MDI, checkpoints, auto completion…
• Graphical UI - Canvas
• Workflows support thanks to
integration to QC / ALM
• Support latest technologies – Qt apps,
Flex, more than 20 new versions
Benefits
• Automation made easier
• Learning automation made easier, takes
less time, less technical
• Graphical UI with drag & drop
capabilities
• Shortcuts, sharing and reuse
Problem it Solves
• Automation takes time,
complicated
• Automation requires advanced
coding skills
• Automation requires coding
skills
• Automation requires repeatable
actions
• New advanced technologies

35
UILayerServices
Layer
Unified Functional Testing 11.5
Test automation for API
Features (API testing)
• GUI +API testing end-to-end
• Biz process and integration
testing
• Graphical test flow view
• API test actions--workflows
• JSON-based REST services
• SAP IDOCS and RFCs
Benefits
• Test earlier -- services and
components
• Lower costs of composite app tests,
lower learning curve
• Sharing and reuse, less maintenance
• Supports the most popular new APIs
• Accelerate accurate SAP tests
Problem it Solves
• Different tools to test services
• Different tools, different IDEs,
skill set
• Modular, comprehensive tests
• New API technologies
• Repeatable tests for SAP
NDA until Nov 6th, 2012

36
Image based automation
HP UFT Insight
Features :
• Simply recognizes controllers by
their appearance
• enables the user to record any
object displayed on his screen,
whether or not UFT recognizes the
object’s technology
Benefits:
• Technology agnostic
• Flexibility and agility by adopting to
new changing technologies

Pruebas no funcionales
Certificación del rendimiento en entornos complejos

HP LoadRunner
Overview

The market leading solution for project performance validation
HP LoadRunner
Reduce Risk, Cost and Time
Enables consistent, repeatable process to:
• Emulate production workload
• Test a broad range of apps
• Identify performance bottlenecks
• Diagnose root cause of issues
• Optimize performance before deployment

5 Analysis, Diagnostics and Reporting
DatabaseInternet/WAN
Middle Tier
(HTTP, WebSphere, Server, Network)ApplicationEnd User
Simulate
thousands of users
Transaction Record
‚Transfer
Funds‛
‚Check Balance‛
‚Pay Bills‛
Author Scripts1
Test
Scenario
Plan and Control Load
Tests
2
Generate Load3 Measure Impact4
How HP LoadRunner works

Supports WIDE range of
applications and BROAD set of
technologies

TruClient
The revolutionary way of
scripting modern applications

Plan, Control and
generate the Load Tests

Measure the impact and
analyze the results

Monitorización
Seguimiento y evolución con HP APM

The business says: “Stop using our customers as monitoring devices”
“We’re always in catch-up”
“We monitor the infrastructure but still miss user experience
problems”
“It takes ages to figure out where the problem lies”
The business: “you need to demonstrate and control quality of service.”
End-User Experience Challenges

Early warning of actual
customer experience issues?
Plus adequate information to
prioritize them?
And detailed information in
order to resolve them?
• Allows for a proactive response
• Warning needs to based on
experiences for all users from all
locations all the time
• Isolate an issue to one customer, a
segment of customers, a location
or entire set of customers
• Associate business impact with
the issue
• Details of the path the user
performed during the transaction
• Details of how the user was truly
experiencing the application
when the issue occurred
If a service goes down, do you know
the business impact?
Do you have adequate information
to quickly resolve a customer
experience issue?
Do you monitor your application
based on customer calls?
What if you had…

Synthetic
Monitoring
•Proactively
monitor
application
performance and
availability
•Emulates user
behavior
Real User
Monitoring
•Monitor real user
transaction as they
flow across tiers
•Granular
Insight, Fast
Isolation
Service Level
Management
•Measure service
levels based on
user’s experience
•Report
application health
to the business
Anywhere
•24x7 Stability
•Global Scalability
•Monitor outside
the firewall from
any
location, cloud
ready
Run-Time Service Model
Solution HP End User Management

Integrated Business Service Health
Cloud,
SaaS &
Internal
Physical &
Virtual
Applications
Business
processes
Transactions
3rd party
data
BSM Run-time
Service Model
UCMDB
Event &
Performance Data
Business
Process
Application
and Services
Software
Infrastructure
Runtime Service Model

Synthetic User
Switzerland
Synthetic User
New York
Synthetic User
Singapore
• Synthetic Users are simulated by running scripts at
regular intervals from multiple locations
• Scripts verify availability and performance of your
critical business services
Description
• Proactive notification even when no one is using the
service (i.e. before banks open)
• Supports business-centric service level management
• Isolation capabilities reduce MTTR and associated
downtime cost
Benefits
Report
+
Alert
Launch
Script
Txn1 Txn2 Txn3
Verify Banking Service (script)
Synthetic Monitoring

• Proactively find availability and performance issues
before customers do
• Active monitoring from multiple locations
• Reduce end-user outages by proactively monitoring
performance and availability trends
• Leverages industry-standard HP LoadRunner load
testing scripts
• Support a broad range of protocols, technologies and
environments
• Automatic and dynamic calculation of
performance/availability thresholds
• Accelerate time to resolution through integration with
HP Diagnostics & TransactionVision
Synthetic Monitoring

HP Business Service
Management
Real
User Monitor
End
User
Mainframe/Database
Firewall
Web
Servers Application
Servers
Switch
Load Balancer
Internet
Mirrored
Traffic
• Agentless monitoring of transactions
• Gain visibility into real user behavior patterns
• Isolation capabilities reduce MTTR and associated
downtime cost
• Real user monitoring for all users, from all location, all the
time
• Captures real user experience from http/https or other
TCP/IP traffic
Description Benefits
Real User Monitoring

• Captures key user application performance
metrics such as roundtrip time, availability, and
application errors from all users, at all locations
, at all times
• Quantify business impact of an event by
drilling down to identify the precise number of
users affected, and specific domains impacted
• Detailed session data along with session replay
abilities to further isolation efforts
• Ability to agentlessly monitor application
transactions
Real User Monitoring

Requirement Synthetic Real
Check health when no one is using P
Monitor from multiple locations P
Diagnose actual user problems P
Track user behavior patterns P
Complete capture of business processes P P
Service level reporting P P
Unified End-User Monitoring

Defines and publishes Performance &
Availability KPI’s for SLM
Monitors and Supports SLM for
Performance & Availability
Provides reporting and analytics for
Performance & Availability SLM
Business Rules & Financial Impact
Analysis
Service Level Management

Caso de éxito
FCC

Calidad en entornos SAP

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