Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. Participants in this workshop will get a general introduction to what emotional intelligence and EQ are quickly followed by hands-on work group exercises. Attendees will gain a greater understanding of themselves and practical exercise experience on dealing with emotions in the workplace.

1. EQ : Why Cooler Heads Prevail
Discussion and Workshop

2. CPE Credit
• In order to receive CPE credit for this session, you must be present for
the entire session.
– Session Code: C-0183
– Recommended CPE Credit = 1
– Delivery Method = Group Live
– Field of Study = Specialized Knowledge and Applications
• Visit the Sage Summit Connect kiosks to enter CPE credit during the
conference.

3. There is something you don’t know about yourself!
• It controls your behavior
• It impacts your relationships
• It causes you severe stress
• It impacts your professional performance
• Would you like to know what it is?

4. Your Partner in Dialogue
Grant Howe
• Vice President of R&D w/Sage
• 15+ years in Software Development
• Favorite food: Italian (anything with Alfredo sauce)
• @geekbyte on twitter

5. What is EQ?
INITIAL EXERCISE

6. Exercise
• Please get out a pen and
paper for this exercise
• We need 3 volunteers who
are willing to help with this
exercise
– No harm will come to you, no
heavy lifting required 

7. Everyone Freeze!
• On your paper write down:
– What physical sensations do you feel?
– What emotions do you feel?
– What actions were you contemplating taking?
– What response did you expect from your actions?
– Did we “push your button”?

8. Introducing!
Erin Teter
• Director of Human Resources w/Sage
• 13 years of experience in Human Resources
• Favorite food: Hamburgers w/ fries
• @eeteter on twitter

9. Let’s discuss your reactions
– What physical sensations did
you feel?
– What emotions did you feel?
– What actions were you
contemplating taking?
– What response did you expect
from your actions?

10. WHY DID YOU HAVE A
REACTION?

11. Introducing Your Amygdala

12. What does the Amygdala Do?
• Flight or flight • Good for running from
response tigers
• Controls release of • “Hijacks” your logical
adrenaline thinking in favor of
• Suppresses logical emotional response
processing in the • Not so good for
frontal lobe making decisions
• Creates “Fear” • Not so good for
sensation communications

13. Emotional Intelligence (EQ)
Emotional intelligence (EQ) refers to the
ability to perceive, control and evaluate
emotions.

14. What is EQ?
Reason Feelings
“Only 36% of the people we tested are able to accurately
identify their emotions as they happen.” –Emotional Intelligence 2.0

15. Personality
Decision-Making
Stress Tolerance
Social Skills Communication
Trust Time Management
Anger Management
Empathy Flexibility
Assertiveness
Social Skills
Change Tolerance

16. What Does EQ Look Like?

17. Now What?

18. 5 Key Strategies for Raising EQ
• Rapidly reduce stress
• Recognize and manage your
emotions
• Connect with others using
nonverbal communication
• Use humor and play to deal with
challenges
• Resolve conflict positively and
with confidence

19. Reduce Stress
• Recognition: Am I stressed?
• Response: How do I react to
stress?
• Reduce: Stress busting
techniques for YOU!

20. Connect your emotions
• Moment-to-moment Awareness
• What is your relationship with your emotions?
• Reconnect, Accept and Get Comfortable

21. Nonverbal Communication
“Are you listening?”
“Do you understand and care?”
What is your body language saying?
• Eye contact
• Facial expression
• Tone of voice
• Posture and gesture
• Touch
• Timing and pace

22. Humor & Play
• Use humor and play to deal with challenges
– Take hardships in stride
– Smooth over differences
– Relax and energize ourselves
– Become more creative

23. Resolve Conflict
Resolving conflict in the trust-building way:
• Stay focused in the present
• Choose your arguments
• Forgive
• End conflicts that can’t be resolved

24. Your Action Plan
 Pick a skill to work on
• Stress, recognizing your emotions, nonverbal
communication, humor & play, resolving
conflict
 Pick up to 3 strategies to being using for that skill
 Get an Accountability Partner

25. Remember…
Measure Progress
Be patient
Practice, practice, practice
Expect Success, not perfection

26. Recap
 Experienced an emotional reaction
 Learned why you reacted
 Know that reaction has a name
 5 Strategies for increasing your EQ
 Developed an “Action Plan”

27. To Learn More…
Emotional Intelligence 2.0
by Travis Bradberry & Jean Greaves
Go Suck a Lemon: Strategies for Improving
Your Emotional Intelligence
by Michael Cornwall
www.helpguide.org
www.talentsmart.com

28. Additional Learning Opportunities
• For information about additional learning opportunities visit
www.SageU.com (Sage University).
• Training options include:
– Anytime Learning—Recorded online training sessions.
– Realtime Learning—Live, online learning.
– Replay Learning—Recordings of live classes.

29. Your Feedback is Important to Us!
• Completing a session survey is fast and easy:
Stop by a Sage Summit Survey kiosk or complete the
survey on your mobile phone, laptop, or tablet through
the Sage Summit mobile app.
– IOS, Blackberry, or Android users may download the app
from the App Store by searching “Sage Summit”
– Laptop users may use this link www.sagesummit.com/webmobile
• Remember each completed survey is another entry for one of several
daily prize drawings, including an Apple iPad!
• Your feedback helps us improve future sessions and presentation
techniques.
• Session code for this session: C-0183

30. Contact Us
• Presenter Contact Information:
– Grant Howe and Erin Teter
– grant.howe@sage.com erin.teter@sage.com
– @geekbyte @eeteter
– Follow us on Twitter: @Sage_Summit
– Use the official Sage Summit hashtag: #SageSummit
• Don’t forget to use the Sage Summit mobile or web app for all your
conference needs.
• Access presentations on Sage Summit Virtual Totebag.
– www.sagesummit.com/virtualtotebag
Thank you for your participation.