Socrates and Lean Six Sigma: The Art of Driving Retention & Fun by Tracy O'Rourke & Elisabeth Swan - GoLeanSixSigma.com
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ASQ Lean and Six Sigma Conference, March 2-3, 2015 Socrates and Lean Six Sigma - The Art of Driving Retention and Fun
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Socrates and Lean Six Sigma: The Art of Driving Retention & Fun by Tracy O'Rourke & Elisabeth Swan - GoLeanSixSigma.com
- 1. Socrates and Lean Six Sigma The Art of Driving Retention & Fun
- 3. The Socratic Method • How We Learn – Benedict Carey • Techniques to improve both recall and retention • Based on a number of independent studies • Some intuitive, some not…
- 4. Techniques • Tests or “Retrieval Practice” • Random review • Level of difficulty
- 5. Techniques • Immediate recall • Forgetting helps • Snooze you win • Use it or Lose it
- 6. Quiz Okay – name as many of the techniques you just heard about in the next 2 minutes… GO!
- 7. Results • How many and which ones did you remember? Why? • Think about these techniques later today, see if you recall others • Wake up tomorrow and see if you recall even more (percolation)
- 8. Who Is This?
- 9. Does creative genius come from knowing all of the answers? Or in asking profound questions?
- 10. A Profound Question Is… One that challenges assumptions, considers new possibilities, and has potential to serve as a catalyst for action and change.
- 11. Why Do We Stop Asking “Why?”
- 12. Why do we have to wait for the photo? Creative Genius That Started With “Why?”
- 13. Why do I have to listen to all the voicemails to find the one that I really need? Creative Genius That Started With “Why?”
- 14. If they can put a man on the moon, why can’t I make a better foot? Creative Genius That Started With “Why?”
- 16. Round 1
- 17. Round 2
- 18. Round 3
- 19. And the winner is...
- 20. In Summary Think like a child… Bring creativity, laugher and games back… Make it a safe environment to ask questions again.
Notes de l'éditeur
- Tracy
- Tracy & Elisabeth
- Elisabeth Change where you work – vary environment Alter your study or practice routines Not necessarily a quiet place – music helps Don’t devote a block of time to just one study or practice
- Elisabeth Tests – not just a measurement tool, they alter what we remember – improve performance (beats studying by a lot) Call testing “Retrieval Practice” Random review – inserting questions about previous phases into a different phase Level of difficulty – harder your brain has to work to dig an answer out of memory, the greater the increase in learning
- Elisabeth Randomized practice is better Immediate recall – improves retention Forgetting helps – leads to further benefit from study Snooze you win – sleep improves retention and comprehension Use it or Lose it
- Elisabeth
- Elisabeth
- Tracy Does anyone know who this is? This person is an inventor. His name is Van Phillips and he invented the C-shaped flex foot limb invention. This invention is the prosthetics that you see runners and athletes using in the Paralympics. Van revolutionized the design of prosthetics and enhanced the lives of amputees especially those with performance aspirations. What was not possible for amputees was possible again. Before Van, prosthetics were not designed for performance. What is even more riveting than this invention is the story behind this man and how he Challenged the Process of designing prosthetics. Before he was an inventor he was an athlete and runner. His story begins as a young man at 21 years old when a ski boat accident resulted in amputation of one of his legs. Eventually, Van came to the realization that he had to accept his new situation. But he refused to accept that a plastic pink foot attached to an aluminum tube was the best prosthetic available for amputees. It seemed it was designed more to replicate the image of a normal foot, but not designed for human activity or performance. After his accident his vision for the future, for himself…was to be able to do something he really loved…to run again. And 30 years later, he was able to run again on his own invention. But, at 21, Van wasn’t an engineer. He wasn’t an inventor. But he had a problem that he wanted to solve and he didn’t have the answers. He only had questions. Questions like: “If we could put a man on the moon, why can’t we make a better foot?” So, he sought out the answers from the experts in the prosthetics field. Those that new everything about prosthetics and prosthetic design. What do you think happened? After a while, they would shoo him away like an annoying gnat. So what was Van to do? He was left with his unanswered questions, and his persistence around solving the problem.
- Tracy Does creative genius come from knowing all the answers? Or in asking profound questions? What is a profound question?
- Tracy
- Tracy 4 YO ask more than 300 questions a day. Between the ages of 2 & 5 a child will ask 40,000 questions. Over time we tend to ask fewer questions. Why do we stop asking why?? Because. Because I said so. Parents? School? Bosses sometimes get impatient when workers ask too many questions. We are trained not to ask why…so what do we do? Transition: Here are some things that were invented from asking why:
- Tracy Jennifer Land, the 3 year old daughter of inventor Edwin Land asked this. They were on vacation in New Mexico when his impatient daughter piped up with this question. Dad didn’t have an answer and pondered the question. Within an hour, he conceived the basic mechanics of an instant camera. And look at us now!! We don’t even have to wait for the film to develop once it comes out of the camera!! Look at us now Edwin!
- Tracy Do you remember the days of when Apple wasn’t in the cell phone business? Apple was strictly PC’s? Steve Jobs got tired of what he considered a poor choice for how we used mobile technology. But, he asked WHY and stuck with the question to come up with an innovative solution to this one question as well as many innovative answers to others. The iPhone revolutionized the way we use a cell phone.
- Tracy Van had many questions. Questions like: Why aren’t they using better materials for prosthetics? These were good questions, but not questions that lead to invention or profound change until…he stopped asking: Why can’t they make a better foot? And started asking…Why can’t I make a better foot? Van was not an engineer, but what drove him to go to school to become one was his dissatisfaction with current prosthetics. He designed about 100 prototypes over 10 years. He tested each one by attaching it to his own stump, standing on it, then attempting to run. Inevitably, the design would fail, and he’d fall down. But instead of giving up he responded with more inquiry. What did I do wrong this time? Transition: Questions can transform the world as we know it, if they’re the kinds of ambitious and profound questions that Van asked. And many of them start with WHY. Evans is going to talk about some specific process improvement tools that help organizations and employees start to ask WHY specifically around our processes.
- Tracy So how do we get back to asking questions? We try to revert back to our childhood by playing games, inserting laughter, and creating a safe environment where making mistakes is OK!!! So, we are going to take all of that advice RIGHT NOW with a game of pub trivia!
- Tracy & Elisabeth
- Tracy & Elisabeth
- Tracy & Elisabeth
- Tracy & Elisabeth
- In Summary: Think like a child Bring laughter, games and creativity back Make it a safe environment to make mistakes