Introduction to Lean Six Sigma

1. Introduction to Lean Six Sigma Presented By Tracy O’Rourke Managing Partner & Executive Advisor at GoLeanSixSigma.com

2. Our Expert: Tracy • Managing Partner & Executive Advisor at GoLeanSixSigma.com • Began Process Improvement career at GE where earned Black Belt • UCSD & SDSU Instructor: Lean Enterprise and Lean Six Sigma Master Black Belt Courses • MBA from Pepperdine University • BA in English Literature from San Francisco State University

3. How To Interact • Ask a question • Answer polls

4. Let’s Interact! Where are you from? Share your location in the Questions area in your Control Panel!

5. Who Is GoLeanSixSigma.com? GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles. We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.

6. Today’s Agenda • What Process Improvement is • What Lean Six Sigma is • Origins of Lean Six Sigma • Why organizations Implement Lean Six Sigma • Project examples in Government

7. What Is Process Improvement? Working on the process versus Working in the process How much time do we spend working on the process versus in it?

8. When Did Improvement Efforts Start? 8

9. Forms of Process Improvement • Baldrige Criteria • Deming (PDCA) • Theory of Constraints (TOC) • Total Quality Management (TQM) • 7 Quality Tools • Lean • Six Sigma (DMAIC) POLL: How many of these approaches have you heard about or tried before?

10. Origins of Lean Six Sigma

11. Processes Are Like Junk Drawers

12. A Lean process is: • Faster • More efficient • More economical • Delivers satisfactory quality What Is A Lean Process?

13. Lean Principles

14. What Does Six Sigma Mean?

15. Airline Flights

16. Flights vs. Luggage

17. A Powerful Combination

18. Combined Toolkit A powerful set of tools! Common Goals Six SigmaLean 8 Wastes Spaghetti Chart Gemba Walk Value Stream Map Visual Workplace Batch Size Reduction Standard Work Pull Production Cell Layout One-Piece Flow Project Charter Swim Lane Map MSA Data Collection Plan Histogram Root Cause Analysis Fishbone Diagram Design of Experiments Statistical Tests SPC Control Charts Customer Focus Eliminate NVA Reduce Variability Increase Speed Reduce Errors Profitability

19. Lean Six Sigma Myths • False: “LEAN stands for Less Employees Are Needed” • False: “Lean Six Sigma is about headcount reduction” • False: “Lean Six Sigma applies mainly to manufacturing processes” True: People are not a waste, but often their talents are wasted on wasteful activities that do not add value. How can we eliminate wasteful steps so that people’s time and energy are not wasted?

20. Government Organizations Using Lean Six Sigma

21. Decrease Costs

22. Increase Efficiency

23. Develop People

24. Build Problem Solving Muscles • Decreased costs? • Increased efficiency? • Customer focus? • Developing people? POLL: What kinds of results have you seen with Lean Six Sigma?

25. Government Applications The Navy has many Lean Six Sigma applications including NAVAIR, NAVSEA and SPAWAR. The Navy has done many successfulprojects from improving service operations on engine ships, to reducing the cycle time in administering awards. The Navy significantly improved jet maintenance operations cycle time from months to weeks. The Department of Veteran’s Affairs is creating a better experience for Veteran’s by applying Lean Six Sigma to various processes like reducing cycle time in the Home Based Primary Care admission process to improving flow for patient’s appointments and even the cafeteria flow during lunch hour. King County and the entire state of Washington is incorporating Lean Six Sigma applications at the city, county and state agencies across the state. Projects range from reducing cycle time on various permit and license processes, to improving cycle time on building wastewater treatment plants.

26. Resources • Lean Six Sigma Project Examples in Government: https://goleansixsigma.com/lean-six-sigma-project- storyboard-examples/ • Lean Six Sigma Rock Stars in Government: https://goleansixsigma.com/public-service- recognition-week-honorees-2016/ • Lean Six Sigma Success Stories In Every Industry: https://goleansixsigma.com/lean-six-sigma- industry-success-stories/

27. Government Books

28. Today We Covered • What Process Improvement is • What Lean Six Sigma is • Origins of Lean Six Sigma • Why organizations implement Lean Six Sigma • Project examples in Government

29. Q&A

30. Getting Started Learn more by starting some more training! • Yellow Belt training is FREE at GoLeanSixSigma.com • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification

31. Upcoming Webinars Register Today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar.

32. Just-In-Time Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you!

33. Q&A

34. Thank you for joining us! More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, inforgraphics and more!