Presentation for Texas Municipal League entitled "The Train Has Left the Station: Harnessing the Electronic Energy" For more information on "Government 2.0", please visit http://topics.govloop.com/gov20. To connect with other municipal innovators, please visit http://www.govloop.com/group/munigov.

1. By:
Andrew Krzmarzick
Andrew Krzmarzick
GovLoop, Director of
GovLoop, Director of
Director of
Community Engagement

2. Source: Flickr - Khalid Almasoud's Photostream

3. Gov 2.0/Web 2.0 10:30
Tools/Technology 10:45
Mental Break 11:30
Talk / Q&A 11:40
Get on Board 12:00

4. Gov 1.0
G

5. Gov 2.0
G

8. WHAT’S WEB 2.0?

10. BLOGS
Which of the following have a Blog?
g g
a) Los Angeles Fire Department
b) City of Austin TX
City of Austin, TX
c) City of LaSalle, IL
d) Cit f L
City of Levelland, TX
ll d TX
e) All of the Above

11. BLOGS
4 Ideas
• Convert newsletters to online communication
(real‐time sharing!)
(real time sharing!)
• Present plans and elicit feedback
• Post videos, photos more quickly
P t id h t i kl
• Invite citizens / guests to post

12. EDOCUMENTS

13. WIKIS
What in the world is a Wiki?
Wh t i th ld i Wiki?
a. an online encyclopedia
b. a web‐based tool where multiple users
create, publish and edit information
t bli h d dit i f ti
c. a Hawaiian word for “fast”
d. all of the above

14. this
You
Y
call fast?

15. WIKIS

16. WIKIS
Why?
• Provide a space for community collaboration
p y
• Draw upon the intelligence of the crowd
• Create a crowd‐corrected directory / resource
• Your city’s website?
Y it ’ b it ?

17. SOCIAL VIRTUAL NETWORKS
Who has the most
connections / friends on:

18. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
Information
Ideas
Insight
Sharing
h Issues
Individuals
Intelligence

19. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
• Free
Micro blogging
• “Micro‐blogging”
• 140 characters or less
• Send and read user updates
 aka “Tweets”
• Text‐based but can post links / photos
Text‐based, but can post links / photos
• Anywhere, anytime via cell or computer

20. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
GovTwit.com
• State/Local = 900+

21. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
wefollow.com/twitter/Texas

22. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
Why?
 Communicating with / to citizens quickly
 Sharing links to key information
 Reporting incidents, sending alerts
 Promoting tourism, events, surveys, studies, etc.

23. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS
“Use of Facebook has really exploded Local government should really want to use
Use of Facebook has really exploded...Local government should really want to use
this sort of social networking tool. We set up blockwatches, so people can let
each other know about suspicious activities and crime in their
neighborhoods…a Facebook‐like social networking tool might allow local
g g g
government to quickly dispel rumors and calm out‐of‐control fears during
[emergencies]…” ‐ Bill Schrier, Seattle CIO
http://www.digitalcommunitiesblogs.com/cgi-bin/mt-search.cgi?tag=blockwatch&blog_id=7

24. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS

25. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS

26. KNOWLEDGE
SOCIAL VIRTUAL NETWORKS

27. The
Story

28. Why
y
Problem:
Millions of government employees
working on similar issues but no safe place
ki i il i b f l
to connect and share best practices.
?
Solution:
Online community.
Online community
Hub to connect disparate conversations/events.
New technology leveraged to collaborate.

29. What is
Find and contribute
Research
best practices
b t ti
the latest
trends
Solve
government
problems
?
Learn about the
Connect with peers latest solutions
MISSION: “Connect Government to Improve Government”
p

30. Founder
• Do‐Gooder:
Do‐Gooder: 3rd Gen Public Servant, DHS Fellow, Multiple Gov Agencies
• Innovator: Co‐Founder, Young Government Leaders
• Award Winner: 2006 Rising Star Award, 2007 Fed 100 Winner
A d Wi
• Speaker: 25+ Conferences, Brookings, Harvard Kennedy School
• Author: Wikinomics Federal Times Public Manager
Wikinomics, Federal Times, Public Manager
• Athlete: Used to be good at golf – 3rd in State
• Scholar: Miami (OH) and UPenn
( )
• Gentleman: Likes Cats and Babies

31. Evolution
SEP 2009:
Adding New 20,000
Features Members
JUN 2009:
Passionate 10,000
Federal Members
Employee
p y JAN 2009: President
Community and CEO,
Leaders Build Team
JUN 2008:
GovLoop
Launched Passionate Recognized
Volunteers Need for More
JAN 2008:
Resources
Idea
Conceived

32. Evolution
• World’s leading provider of
gov‐to‐citizen communication
• Email & Digital Subscription
Email & Digital Subscription
Management (EDSM)
• Fully‐automated, on‐demand
public communication system
bli i ti t
• Email, wireless alerts, and RSS.

33. Members
27,000
…and growing rapidly
(10% growth per month)
600+
Texans

34. Local Government
Local Government

35. PODCASTS

36. PODCASTS
Why?
• Provide public service
announcements
• Train personnel
• Tell your history
• Conduct a free
“Radio Show”
Radio Show
• Make info available in
people s hands
people’s hands

37. MOBILE PHONES/DEVICES
What has your Cell Phone taught
you lately?
“Most cell phones today have
more computing power
than was available to
NASA during the
Apollo space program…”
Why? ‐ Wes Ferguson, Author of
h f
Moving at the Speed of Creativity
• Text Messaging
• Emergency Notification
• Apps

38. VIDEO SHARING
Why/How do you use ?

39. VIDEO SHARING
Why?
y
 Capture public
events / meetings
/ i
 Promote your city
for potential visitors
 Succession planning,
prepare/share with
the next generation

40. CROWD SOURCING

41. NEED A BREAK?

42. WHAT’S NEXT?
WEB 3.0?
30
• 3‐D
3D
• Mobile / Clouds
• Aggregation

44. ALL ABOARD!
Phone: (202) 352‐1806
Email: Andrew@GovLoop.com
Andrew@GovLoop com
Blog: http://GenShift.com
Twitter: @krazykriz
GovLoop.com/AndrewKrzmarzick
Presentations: Slideshare.net/govloop
P t ti Slid h t/g l
Linkedin.com/in/andrewkrzmarzick