1) GraceConsciousLeadership proposes engaging employees through a perspective of grace, defined as favor, mercy, forgiveness and other positive qualities, to strengthen performance.
2) It presents a model where leaders who trust employees boost their confidence and sense of worth, motivating better job performance through competent actions.
3) True GraceLeaders are not motivated by consequences but by an internal strength developed through a mindset of grace, focusing on employees' positive qualities to benefit the organization.
6. GraceConscious Defined
GraceConscious is the engagement of perspective of grace in leader’s
thought process, experiential learning and decision making
Grace Definition in Leader’s
appearance: a pleasing or attractive quality or endowment
attitude: favor or goodwill, kindness, gentleness, faithfulness, love
motion: a manifestation of favor, especially by a superior
mindfulness: forgiveness, mercifulness, pardon
decision: favor shown in granting a delay, an allowance of time after a mistake
power: unmerited favor, undeserved appreciation, unconditional acceptance
will: the influence or spirit to strengthen, glorify, elevate, exalt
competence: moral strength: the grace to perform a duty
esteem: to favor or honor: to grace an occasion with one's presence
Conscious Definition in Leader’s
thought process: sensations, thoughts, surroundings, awareness
experiential learning: having the mental power fully active
rationale: aware of what one is doing, inwardly sensible of doing
purpose: deliberate; intentional
interest: acutely aware of or concerned about
7. GraceConsciousLeadership
Discover Your Leadership Default Setting
How do I need to feel?
How does the experience make
What do I need to know? you feel?
What the feelings make you believe
about your worth?
How do I need to act?
How do all these findings make me engaged?
8. GraceConsciousLeadership
Competency-Based . Intentional-Fit . Grace-Conscious
EMPLOYEE ENGAGEMENT
starts with engaging one way
favor, mercy, forgiveness, goodwill, kindness, gentleness, faithfulness, lo
ve, elevation, admiration, exaltation and sense of security that energize
strength
and shape the perspective of grace in your employees’
thought process, experiential learning and decision making.
Being enclosed by the perspective of grace
will develop strong knowledge about
Who You Are
What You Have and
What You Can Do
strengthen performance and develop competency
both in you and in others.
GraceLeaders gain leadership strength from the engaging process.
9. GraceConsciousLeadership
Coaching Conversation
Competency Goal: Building Customer Loyalty
Suggested Actions: Enhance self-esteem
Listen with empathy
Give customers full attention
Ask customers to understand
Take opportunity to exceed expectations
Ask customers to check for satisfaction
Take issues as personal responsibility
• What would you want to experience before building customer’s loyalty?
(I want to experience trust, assurance, confidence, esteem, dignity, significance, worth, value)
• How does the experience make you feel?
(It makes me feel trustworthy, assured, doubtless, esteemed, appreciated, meaningful, valued)
• What the feelings make you believe about your worth?
(It makes me believe that I am reliable, confident, certain, privileged, functional, valuable)
• What do you know about your default characteristics when you believe your worth?
(I need to know that I am authorized, entrusted, enabled, empowered, needed, delegated)
• What will be your will when you have that default characteristics?
(My will is to perform [all of the suggested actions])
• How will you act when you demonstrate that default characteristics in action?
(I will act responsively, enthusiastically, solutively, satisfyingly, responsibly, competently)
GraceConscious is the most influential key drivers
to strengthen leader’s performance. It’s more powerful than rewards.
10. GraceConsciousLeadership
Cycle of Engagement Model in Building Customer Loyalty
When you taste the trust
Your leader your leader gives you, the
trusts you.
ACT experience brings you a
WHO YOU ARE:
CONFIDENT, USEFUL
feeling of confidence.
When you feel When you believe
FEE you’re valued, you know
WHAT YOU HAVE:
confident, you believe CONFIDENCE, WORTH
you’re valued. L you’re reliable.
When you know When your will is to perform
you’re reliable, your KNO suggested actions, you build WHAT YOU CAN DO:
will is to perform W customer loyalty BEST ACTIONS ONLY
suggested actions. competently.
When you build When you taste Customer is pleased
customer loyalty ACT assurance, customer and share their
competently, you smell your assurance experience with
taste assurance. and experience trust. others.
GraceLeader performs actions intentionally
for they are conscious of their leader’s trust that strengthens
11. What GraceLeader Is Not
Basing thoughts in consciousness of
wrongs, scarcity, victim, consequences, failure, threat, pressure, limit
, impossibility -all defeated-based mentality in work process and
decision making.
Letting one be overwhelmed and lead by negative emotions.
Controlled by self-interest, self-indulgence, self-importance, self-
conscious, self-centeredness and self-deception.
Considering inner-strength produced by graceconscious thoughts as
something to be used for own advantage, but to create more
GraceLeaders as organizational legacy.
Moving based on performance evaluation, leadership review,
fear of consequences, cost of penalty, risk of punishment,
avoidance of warning or escaping feedback.
12. What GraceLeader Is
Basing thoughts in consciousness of what ever is
true, noble, reputable, authentic, compelling, gracious—the best, not
the worst; the beautiful, not the ugly, excellent and praiseworthy—all
victorious-based mentality in work process and decision making.
Letting one be overwhelmed and lead by hopeful emotions.
Controlled by grace that strengthens and favors.
Considering inner-strength produced by graceconscious thoughts as
something to pass on to others so that organization will be filled with
people who are mentally
hopeful, expectant, optimistic, positive, promising, encouraged, buoy
ant and bring organization into wildly successful and profitable
business.
Moving based on deeply gratitude for being unconditionally
accepted, undeservedly appreciated and unmeritedly favored.
13. Bearing consequences in mind
limits your thoughts, feelings and
actions.
Move on, let yourself fail,
then be strengthened by being
encountered with the stream.
The stream is called: grace.