Steve lee gregynog the presentataion 2011

Taking the Library to the people: Community Librarianship in Academic Institutions Steve Lee University of Glamorgan Gregynog 2011

“ Go to the people. Live with them. Learn from them. Love them. Start with what they know. Build with what they have. But with the best leaders, when the work is done, the task accomplished, the people will say "We have done this ourselves".” Lao Tzu

My Quote ,[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

My Job Problem List - as an example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

My List : Continued ,[object Object],[object Object]

Your Turn ,[object Object],[object Object],[object Object],[object Object]

A look at your problems ,[object Object],[object Object],[object Object],[object Object]

A look at your supermarket dislikes ,[object Object],[object Object]

Do any of these ring a bell in a Library Setting? ,[object Object],[object Object]

Another couple of lists ,[object Object],[object Object],[object Object],[object Object]

Continued: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Another List: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Final List ,[object Object],[object Object],[object Object],[object Object],[object Object]

What am I saying with these lists? The Golden Rules ,[object Object],[object Object],[object Object],[object Object]

Can we trust them? ,[object Object],[object Object],[object Object]

Why should we make life easier for our customers/partners? ,[object Object],[object Object]

So if we are going to try and make life easier for them – how? ,[object Object],[object Object],[object Object],[object Object],[object Object]

What have I found out that our academic customers/partners want? ,[object Object],[object Object]

What do our academic customers/partners want? Continued ,[object Object],[object Object],[object Object]

What do our academic customers/partners want? Continued ,[object Object],[object Object]

Some things our academic customers/partners DO NOT want? ,[object Object],[object Object],[object Object]

What have I found out that our student customers/partners want? ,[object Object],[object Object],[object Object]

What do our student customers/partners want? Continued ,[object Object],[object Object],[object Object]

What our Students DO NOT want! ,[object Object],[object Object],[object Object],[object Object],[object Object]

How would we solve these problems? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How do you do this? A staff example? ,[object Object],[object Object],[object Object]

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]

Take Action ,[object Object],[object Object]

Evaluate and Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Periodically Revisit Staff and Re Assess Needs. ,[object Object]

If you do this ,[object Object],[object Object],[object Object],[object Object],[object Object]

How do you do this? A student example? ,[object Object],[object Object],[object Object]

How do you do this? A student example? cont ,[object Object],[object Object]

How do you do this? A student example? cont ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Help with Library Queries

Chiropractic Clinicians Work Room

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Help with Library Queries

Taking the Library to your people - Benefits ,[object Object],[object Object],[object Object]

Taking the Library to your people – Benefits cont. ,[object Object],[object Object],[object Object]

Bad bits ,[object Object],[object Object],[object Object],[object Object],[object Object]

If you provide a valued service your customers/partners will not want to lose you. ,[object Object]

For Managers ,[object Object],[object Object]

Thanks for Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Steve lee gregynog the presentataion 2011

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Steve lee gregynog the presentataion 2011