Outsourcing library services

Define your terms - making outsourcing work for information services Peter Griffiths Disclaimer – nothing in this presentation should be taken either to represent official practice or to criticise or endorse it from any official viewpoint

Outsourcing and externalisation ,[object Object],[object Object],[object Object]

Why libraries outsource ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More than you think … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 – Ebbinghouse, C. Library outsourcing – a new look. Searcher , 10 (4), April 2002 http://www.infotoday.com/searcher/apr02/ebbinghouse.htm

Longer than you think … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Requirements and standards ,[object Object],[object Object]

A current case study ,[object Object],[object Object],[object Object],[object Object],[object Object]

Concerns in Jackson ,[object Object],[object Object],[object Object],[object Object]

What can go wrong? ,[object Object],[object Object]

Some high profile examples from the world of business* ,[object Object],[object Object],[object Object],[object Object],[object Object],* widely written about in the computer press and online!

Define the requirement – but why? ,[object Object],[object Object],[object Object]

The importance of definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reasons to define requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Say what you want ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Say what you want ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tell others what you want ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risks and mitigation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing and the IT function ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

Outsourcing library services

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Outsourcing library services