Gssa datacenter solutions

1. Data Center Services © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

2. GSS Data Center Service Offerings

3. Data Center Design & Build © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

4. GSS – Data Center Design & Build Implement Acquire Design Prepare PLAN BUILD Business NEED PO on Suppliers Project Phases 3

6. Designing Cost-effective but scalable & Modular solutions (2-3 options) for Datacenter.

7. Providing detailed BoQ & specifications of the components for the accepted solution complying Industry standards (ANSI / TIA-942). 3

9. Vetting BoQ (if already prepared by customer) and suggesting cost-effective, reliable, scalable and Modular components if required.

10. Submitting entire Project Plan with clear scope of work & Responsibility matrix – phase-wise break-up of work, etc.

11. Execution of work as per the agreed project plan / time-lines.

12. Vendor / third-party coordination wherever required.

13. Phase-wise User Acceptance.

14. Final UAT & User Acceptance.

15. Handing-over to Ops team with SOPs.3

17. Evaluate the Level of Redundancy (Tier Level)

18. Develop Concept 12

20. Assessment & Planning (Evaluate the level of redundancy (Tier Level)

21. Identify Data Center Location

22. Data Center Layout Design

23. Data Center Infrastructure Design (Power, Cooling and Data / Voice / Power Cabling etc…)

24. Data Center Security Design

25. Establish Requirements

26. Design a Custom Solution

27. Submitting Project Plan with Scope of Work & Responsibility matrix – phase-wise break-up of work, etc.

28. Finalize the Proposal

29. Equipment Sourcing & Scheduling

30. POs on Suppliers / Third-party coordination 12

32. Equipment Delivery (Shipment)

33. Factory Acceptance Test (Equipment Verification)12

35. Commissioning Equipment (Construction / Installation)

36. Coordination for Installation by subcontractor

37. Verify correct commissioning and operating mode etc..

38. Server and Network Integration

39. Phase-wise User Acceptance

40. Final UAT & User Acceptance

41. Orientation and Training

42. Preparation of Documentation and SOPs

43. Handing-over to Ops team with SOPs12

44. Data Center Operations and Management © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

46. Storage Management

47. Platform Hardening

48. Systems Integration

50. High Availability Strategies

51. Business Continuity

52. Automation of operations

53. Standards-based management (ITIL) GSSA will drive cost efficiencies and operational effectiveness through the optimization of the underlying infrastructure technologies, as well as the supporting operational processes, based upon ITIL V3, and tools. 12

55. Unix Server – HP-UX, IBM-AIX

56. Linux Server – RHEL 5

57. Exchange Server – 2003, 2007, 2010

58. AD Server – 2003, 2008

60. Altiris

61. RDP, Dameware

62. BMC

63. MOM/SCOM

64. Quest

65. RHN SatelliteLinux Server Services AD Services Exchange Sever Services 3

67. Flexible Delivery and Pricing Model

68. ITIL based Service Delivery Framework

69. Shared and Dedicated Service Models

70. High-Skilled Work ForceS E R V I C E S Build/Deploy Upgrade Consolidate Platform Migration Monitor & Manage Proven & Tested Transition framework Offshore – Onsite Hybrid Model Industry Best Practices Tool Based Approach 5

71. GSS Storage Services S E R V I C E S Design SAN / NAS with HA / DR Installation and configuration of HBAs, LUNs Storage provisioning & consolidation including Dynamic Multipath Security configurations Monitor & Manage Proven & Tested Transition framework Offshore – Onsite Hybrid Model Industry Best Practices Tool Based Approach 5

73. Proposal with agreed SLAs, SoW, Responsibility matrix, and Project plan for transitioning, etc, including the suggestions to improve existing setup/ processes, etc.

74. Signing the contact

75. Implementation of Tools, etc

76. Connectivity with GSSA’s Global Operations Command Center

77. Transition

78. Running operations as per the agreed SLAs and providing MIS reports, etc

79. Periodic reviews with customer SPOC12

80. GSS Remote Server Monitoring & Management Datacenters – Distributed / Centralized Windows, Unix & Linux Servers Monitoring & Management Console GOCC Remote Management & Monitoring Infrastructure GOCC Support team GSS Global Operations Command Center System Management User Environment Management Backup Management Performance Management Server Monitoring 7

82. Regulatory requirement

83. Business service risk mitigation plan

84. Newer datacenter operations strategy

85. Legacy datacenter environments incapable of hosting modern & dense IT Infrastructure GSS America bring together years of combined industry experience, required expertise straightforward strategies and cost-saving solutions to ensure that your migration is a success. …. 12

87. Dry run

88. Customer acceptance of migration plan & SoW

90. GSS – Data Center Migration Services Cont… Executing the migration plan – Our Approach Operational Support Transition to Ops Move to Production UAT Restore Data Re-Install and configure Pack & ship Datacenter equipment Stand-by arrangements for business continuity 12

91. Datacenter Consolidation / upgrade – Green-IT initiatives © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

93. Review the Customer’s Strategic needs: Understanding the IT Road map of the customer (Conducting the tests / audits on the existing IT setup and processes, etc)

94. Develop detailed consolidation Plan: Submitting the solution with detailed BoM and probable savings / value additions out of implementing the new solution. This also includes the Project Plan with detailed SoW statement.

95. Implementation: Execution of work as per the agreed timelines and

96. Sign-off: Organizing UAT, Handholding and User Trainings including handing over SOPs and finally handing over to the Operations team.12

98. Review the Customer’s Strategic needs: Understanding the IT Road map of the customer (Conducting the tests / audits on the existing IT setup and processes, etc)

99. Develop detailed consolidation Plan: Submitting the solution with detailed BoM and probable savings / value additions out of implementing the new solution. This also includes the Project Plan with detailed SoW statement.

100. Implementation: Execution of work as per the agreed timelines and

101. Sign-off: Organizing UAT, Handholding and User Trainings including handing over SOPs and finally handing over to the Operations team.12

103. Rack Space optimization, Modular UPS system designs, etc

105. IT Infrastructure Consolidation12

106. GSS – Datacenter Compliance Audit The datacenter compliance Certification is an extensive survey of the datacenter according to internationally recognized standards. The output of the Datacenter Compliance Audit is an extensive report with findings, risk analysis and recommendations for risk reduction, all in accordance with International standards. You will receive a Report indicating a “rating” in each measured area and an overall rating of the total datacenter environment. 12

108. Initial situation

109. Capacity requirements

110. Reliability requirements

111. Security requirements

112. Expansion plans

113. location analysis

114. Risk analysis

115. Functional concept

116. Floor concept

118. Budget cross check

119. Preliminary design

120. functional schemes

123. Supervision of the execution planning

124. Construction details

125. Construction drawings

126. Graphic projection and dimensioning of installation

127. Instructions for installation

128. Detailed lists of required material with quantities

129. Time schedules and interfaces

130. Selection of suppliers or setting up short lists

131. Purchasing of equipment and services, or

132. Handling of tendering

133. tender documents

134. tendering

135. assessment

136. contract awards

138. Client´s acceptance

139. Final design documents

140. Cost calculation

141. Basis for functional tendering

142. Construction and installation documents

143. Construction drawings

144. Material lists

145. Tender prepared and executed

146. Equipment and services purchased26

148. supervision

149. project management

150. monitoring time, quality and costs

151. coordinating interfaces of different specialist works

152. monitoring the compliance with specifications, drawings and building approvals

153. Performing tests runs

155. test certificates

157. Official handing over

158. IT operation (different SLAs)‏

159. Infrastructure operation

160. Security services

161. Facility management services

162. Controlling warranty periods

163. Monitoring and checking defined performance levels

164. Regular audits

165. Energy efficiency checks

167. data center ready for operation

168. operation of the data center

169. continuously updated data center27

170. Q & A 12

171. Thank You © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com