The document discusses the importance of listening skills. It provides several quotes emphasizing listening over speaking and the value of questioning. The document notes there are over 800,000 words in English but most people only use 800 on a daily basis, with each word having thousands of meanings. Effective listening is important both professionally and personally to understand others, make fewer mistakes, and be appreciated.

1. The Art of Listening “ We have two ears and one mouth so we can listen twice as much as we speak” … .Epictetus….55-135 (C.E.) “ A good listener is not only popular everywhere, after awhile he gets to know something!” … Wilson Mizner “ The important thing is not to stop questioning” … Albert Einstein “ There is no such thing as a worthless conversation, provided you know what to listen for. And questions are the breath of life for any conversation.” James Nathan Miller ( The Art of Intelligent Listening )

2. Listening The skill of receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. There are about 800,000 words in the English language, some 800 of which are used on a daily basis and those 800 have 14,000 meanings! (Wm V. Ruch, Corporate Communications)