8. … we should engage consumers in ways that are both relevant and aligned to their interests by using innovative channels that ensure that the message is (( embraced )) and not blocked.
11. In order to break through the clutter, we need to actively meet members of niche communities in meaningful ways. clutter clutter clutter clutter clutter
12. I believe passionately in harnessing the power of digital media and making use of targeted communication to achieve this .
13. I also firmly believe that brilliant research is the foundation that every good piece of communication is built on . R E S E A R C H