1. Supervisor Colours And Flavours Supervisor Manager Production Packing Input Output Make-up Slabbing & Mixing Extruded Cookers Packing & Inspection

2. The Social System The Technological System New Behaviours Improved Performance Culture/Motivation/Communication Change System / Technology (New Relationships) (New Processes) Sociotechnical Systems Model

3. Department Manager Production Supervisor Packing Workers Production Workers Packing Supervisor Engineers HBS Department – Structure of Problems Pressure of Production Lack of Expertise Old Machine Insular Attitudes Rigid Work Allocation Ineffective Grading System Work-load fluctuation Market Fluctuation Lack of Motivation Lack of Responsibility Pressure of Production Power Imbalance Power Imbalance

4. Increased Labour Turnover Low Productivity g Ineffective Grading System Work Rigidity Old Machine Pressure of Production g g Insular Attitudes

5. 1 2 3 4 5 6 7 8 9

6. 10 11 12 13 14 15

7. The Nature of Production Pressure to meet target Systematic problems Social problems The underlying reasons for the problems