Online Customer Management

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Online Customer Management Atos Consulting

Business Technologie

Atos Consulting identifies 6 trends which will impact your customer management …

Trend 1 the social web The web is not just linking information The web is linking people

Trend 2 shift of control prosumers : the consumer as supplier customers as source of information and inspiration customers as experts

Trend 3 convergence of media multi channel integration instant messaging location based services

Trend 4 decreasing time to market online campaigning content management

Trend 5 full self service automation of customer contact

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Online Customer Management

1. Atos Consulting identifies 6 trends which will impact your customer management …

2. Trend 1 the social web The web is not just linking information The web is linking people

3. Trend 2 shift of control prosumers : the consumer as supplier customers as source of information and inspiration customers as experts

4. Trend 3 convergence of media multi channel integration instant messaging location based services

5. Trend 4 decreasing time to market online campaigning content management

6. Trend 5 full self service automation of customer contact

7. Trend 6 transparency

Notes de l'éditeur

? Is dit nodig Samnevatting op Wiki, verwijzing naar slideshare voor presentatie 6 trends Martin: aanpassen naar spin en kikker Gijsbert: mooie plaat