knowledge management summary based on Becerra book " Knowldge Mnagement : Challenages, Solutions and Technologies."

1. Knowledge Management
not data……..
data
information
knowledge
wisdom
becky bristol becky@bristolarts.com june 16 :: 2009

2. • Knowledge is what makes your brain click into making informative decisions –
knowledge is not data or coffee
• Knowledge defines relationships that make concepts cohesive
• Knowledge is what adds market value to your organization
• Knowledge is what an organization uses to maintain efficiency and effectiveness
• Tacit knowledge needs to captured and converted into explicit
Quick decision making knowledge to be stored for knowledge repurpose
• Capture knowledge from experienced employees while in the
Turnover of experienced employees work force to assist in defined work flow processes and to avoid
duplicating procedures and business errors
• Ability to define knowledge needs within an organization in order
An increase in market to capture and define what resources are needed to protect the
unpredictability and environment organization
• Prosperity and procedures need to be enforced in order to
Increased in complex knowledge protect the market value of an organization
becky bristol becky@bristolarts.com june
16 :: 2009

3. Procedural:
how to
It is essential to identify the different
types of knowledge before
establishing a process.
Tacit: intangible assets - Explicit: tangible assets -
Knowledge is considered to be the life thoughts documents
force of an organization.
Knowledge defines the intellectual
capital of an organization which in turn
General: how to create General: book on how to
defines value. metadata create metadata
Understand the process………..
Context: librarians
Context: the librarians
knowledge on how to
document on how to
proceed with
create metadata
implementing a metadata
standards
standard
Technical: the system
Technical: the digital asset
librarians knowledge on
manual on how to
how to set up the
becky bristol becky@bristolarts.com june customize MARC into XML
database structure
16 :: 2009

4. Declarative:
facts
Understand the facts……..
Tacit: intangible assets - Explicit: tangible assets -
thoughts documents
General: knowledge of General: book about
what metadata metadata standards
Context: the librarian’s Context: internal
knowledge of metadata document stating the
standards used in specific metadata
cataloging digital assets elements
Technical: manual for the
Technical: the system
digital asset system and
librarians knowledge of
what metadata standards
setting up XML format
canbecky bristol becky@bristolarts.com june
be customized
16 :: 2009

5. • Determine organization and employee knowledge base
• Defining Prosperity = added value
• Identifying and implementing KM technologies [Learnability :: Usability ::
Accessibility]
• Identifying ownership of KM – who owns the knowledge and who will maintain the
knowledge
• Quality vs Quantity
• Archiving – how long do we need to keep knowledge
• Identifying the lifecycle of knowledge – when to capture it, how will the
knowledge be used, re-purposing it and when to archive it
• Marketing to upper management – identify the needs within the organization and
begin to collect qualitative and quantitative data that will support implementing
knowledge management
becky bristol becky@bristolarts.com june
16 :: 2009

6. • Socialization/Storytelling – share stories about best practice and not so good
practice
• Communities of Practice – individuals with similar interests and mavericks coming
together
• Identify direction and routines – hierarchy within the organization and workflow
process and practice
• Identify conflicts and friction
• Develop workflow process for capturing knowledge
• Identify the technologies based on features and agents
• Identify the mechanisms and directions
becky bristol becky@bristolarts.com june
16 :: 2009

7. Discover
Develop policies and procedures based Learn about new tacit and explicit
on directions and routines knowledge through socialization
KM
Apply structure
Capture
Communication:
storytelling, communities of practice Externalized knowledge= tacit > explicit
and exchange of knowledge Internalized knowledge= explicit > tacit
Share
becky bristol becky@bristolarts.com june
16 :: 2009

8. Process Sub-process
AI - agents
acquisition KM
Technologies Systems
infrastructure
use
community
There are 5 facets to KM infrastructure:
•Culture
•Structure
•COPs – communities of practice Mechanisms organization
•IT infrastructure
•Common knowledge
(Becerra, page 40) structure
becky bristol becky@bristolarts.com june
16 :: 2009

9. Effectiveness
Document all
Analyze practices of
results KM
people process
Organizational
products
performance
Innovation :: Efficiency ::
Quick/Quality/Cost Quick/Quality/Cost
Collect qualitative
becky bristol becky@bristolarts.com june
& quantitative data
16 :: 2009

10. Becerra-Fernandez, I., Gonzalez, A., & Sabherwal, R. (2004). Knowledge management:
Challenges, solutions, and technologies. (1st Ed.). Upper Saddle River, NJ: Prentice
Hall. Chapter 1, “Introducing Knowledge Management”
becky bristol becky@bristolarts.com june
16 :: 2009