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Mark's successes
- 1. Mark Oldfield Improvements Designer Summary of Successes
- 3. Continuous improvements = improved efficiency For Customer Service Centre
- 4. Continuous improvements = decrease in errors For Customer Service Centre
- 5. Continuous improvements = no increase in wage costs
- 7. Project: Call Centre One of Mark’s projects was to set up a 12 seat call centre, including fully interactive conference room, ancillary offices and lunch room. A new IP communications system was included with full Computer-Telephony Integration
- 8. Project: Site Security Mark has also set up site security – site is now monitored 24/7 by a state of the art digital CCTV system, accessed via company VPN.