10. Design User Test Prototype User-Centred Design Process Understand Users & Context Understand the Organization
11. User-Centred Design Process Design Strategy Profiles & Personas Scenarios Task Flows Primary Nouns Information Architecture
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20. Thank you. Human Factors Europe, LTD 16 Albemarle Street London WS1 4HW Phone: +44.207.290.3430 HFI Offices: Baltimore, MD Bangalore, India Boston, MA Fairfield, IA Mumbai, India San Francisco, CA Singapore Contact: Scott Weiss, Executive Director, London [email_address] +44 (0) 207.290.3432