1. Motivating through Total Reward 12 March 2010 Prepared by : Haleem Sadrey

3. Performance Management at RBS (Slide 5)

4. What is motivation (Slide 6)

5. Impact of Motivation and Maslow’s hierarchy of human needs (Slide 7)

6. Motivation at RBS (Slide 8)

7. Conclusion (Slide 9)

9. The Royal Bank of Scotland is a leading Financial institution in the world The Royal Bank of Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including Retail and corporate banking, Financial Markets, Consumer Finance, wealth Management and Insurance. The RBS Group operates in Europe, the US and Asia, serving more than 36 million customers world-wide. It employs more than 140,000 people.

11. RBS positions itself as a world-class employer, with world-class employment opportunities.

12. RBS recruitment is based on merit with different labour market conditions in each location.Setting Job Target and Objective

13. What is Motivation The willingness to expend a certain amount of effort to achieve a particular goal.

14. The impact of Motivation and Maslow’s hierarchy of human needs Human beings have wants and desires which influence their behaviour, only unsatisfied needs can influence behaviour, satisfied needs cannot. Since needs are many, they are arranged in order of importance, from the basic to the complex. The person advances to the next level of needs after only when the lower level need is at least minimally satisfied. Further by the hierarchy, the more individuality, humanness and psychological health a person will show.

16. Health and Medical benefits

17. Paid holidays

18. Discounted shopping

19. Mortgages

20. Currency exchange

21. personal loans

23. Questions and Answers

24. Response to Question 1 Name two motivation factors at RBS Q-1 The two motivation factors at RBS are called Hygiene factor which are - Suitable working environment - Competitive rate of pay Apart from these two important factors, provision of challenging work and recognition for doing well are also the factors that can create or increase work motivation Response

25. Response to Question 2 Describe the difference between the theories of Taylor and Maslow Q-1 Taylor believed that if the amount of time and effort that each worker expends to produce a unit of output can be reduced by increasing specialization and division of labor, the production process will become more efficient. Taylor’s Principles 1. Study the way workers perform their tasks, gather all informational job knowledge that workers possess, and experiment with ways of improving how tasks are performed 2. Codify the new methods of performing tasks into written rules and standard operating procedures. 3. Carefully select workers who possess skills and abilities that match the needs of the task, and train them to perform the task according to the established rules and procedures. 4. Establish a fair or acceptable level of performance for a task, and then develop a pay system that provides a reward for performance above the acceptable level. Taylor Maslow's ideas surrounding the Hierarchy of Needs concerning the responsibility of employers to provide a workplace environment that encourages and enables employees to fulfill their own unique potential (self-actualization) are today more relevant than ever.

26. Response to Question 4 How does RBS' Total Reward package fulfill Maslow's higher levels of motivation? Q-4 According to Maslow, the most basic needs on this hierarchy had to be satisfied before workers could look to the next level. Basic physical needs were things like shelter, food, warmth and bodily functions. Next, people had to feel safe in their environment. RBS provides these basic needs in their branches all over the world. Maslow’s higher levels of need are less obvious and less easy to describe but of great importance. Social needs refer to the fact that we want to feel part of something we share in. RBS creates the opportunity for its community of employees worldwide to share in its common goals and vision for the group. It does this by rewarding the people who contribute to its success through their commitment and hard work. Response