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Melbourne Coffee
                                 Review
                           Learnings from iPhone application v 1.0




Wednesday, 10 March 2010
The idea
               Melbourne Coffee Review
               is a printed book, published
               annually

               14 reviewers drink and rate
               coffee, hundreds of venues
               in Melbourne

               Top 100 are selected,
               reviewed (1,2 and 3 bean)

               All this great content -
               perfect for an iPhone app

Wednesday, 10 March 2010
Many                  many many   hours planning...




                              Layout                              Features
         Call button, colours, multiple photos        Favorite, directions, web links, map size




                               Icons                                Search
                           Shape, size, colour              GPS, Suburb, rating, list all,
Wednesday, 10 March 2010
And we kept on planning
                           Version 2

                             Extra features

                             More states

                             Restaurants

                             More detailed reviews

                           Version 3

                             SMS cafe’s to friends, Android version

                             etc etc etc
Wednesday, 10 March 2010
Version 1.0 release
                               19th Nov @ 6am                                                          123,266
                                                                                                                          150,000
                                                               128,045
                                                                         120,094             113,893

                                                                                   103,823
                                                                                                                 92,604


                                                      84,800


                                                                                                                          75,000




                                    14,527   12,841
                           10,788
          4,860    5,720

                                                                                                                           0
           19      20       21      22       23       24        25        26         27        28         29        30


                                                                   Cafe View’s
     Target
Wednesday, 10 March 2010
Wednesday, 10 March 2010
iTunes Feedback
                           As downloads increase, so does user
                           feedback


                                                Design




                                    Usability

                                                   Functionality
Wednesday, 10 March 2010
The truth doesn’t matter
 Bribes                                                     Snobs

           Pay for comment                      Paid Reviews
                                      Elitist
                             Deceit
                                                Formulaic
 Superficiality




Wednesday, 10 March 2010
The customer tells you
                       what they want
                           75% of comments - needs user generated
                           content and more than 100 cafe’s

                           WE DIDN’T PLAN FOR THIS!!!!!!




Wednesday, 10 March 2010
The new roadmap


                           Started the plan again in December

                           Grouped all feedback

                           Prioritised by effort, time and user passion

                           Planned release 2.0




Wednesday, 10 March 2010
Speed to market
                           We couldn’t reply to customer feedback on
                           the iTunes store

                           The only way to communicate was timely
                           updates to show the user we’re listening

                           Expected to release V2.0 mid Feb, we are
                           late and users are gradually leaving
      23,000


               0
                   22nd         23rd    24th    25th    26th    27th   28th

Wednesday, 10 March 2010

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iPhone development lessons

  • 1. Melbourne Coffee Review Learnings from iPhone application v 1.0 Wednesday, 10 March 2010
  • 2. The idea Melbourne Coffee Review is a printed book, published annually 14 reviewers drink and rate coffee, hundreds of venues in Melbourne Top 100 are selected, reviewed (1,2 and 3 bean) All this great content - perfect for an iPhone app Wednesday, 10 March 2010
  • 3. Many many many hours planning... Layout Features Call button, colours, multiple photos Favorite, directions, web links, map size Icons Search Shape, size, colour GPS, Suburb, rating, list all, Wednesday, 10 March 2010
  • 4. And we kept on planning Version 2 Extra features More states Restaurants More detailed reviews Version 3 SMS cafe’s to friends, Android version etc etc etc Wednesday, 10 March 2010
  • 5. Version 1.0 release 19th Nov @ 6am 123,266 150,000 128,045 120,094 113,893 103,823 92,604 84,800 75,000 14,527 12,841 10,788 4,860 5,720 0 19 20 21 22 23 24 25 26 27 28 29 30 Cafe View’s Target Wednesday, 10 March 2010
  • 7. iTunes Feedback As downloads increase, so does user feedback Design Usability Functionality Wednesday, 10 March 2010
  • 8. The truth doesn’t matter Bribes Snobs Pay for comment Paid Reviews Elitist Deceit Formulaic Superficiality Wednesday, 10 March 2010
  • 9. The customer tells you what they want 75% of comments - needs user generated content and more than 100 cafe’s WE DIDN’T PLAN FOR THIS!!!!!! Wednesday, 10 March 2010
  • 10. The new roadmap Started the plan again in December Grouped all feedback Prioritised by effort, time and user passion Planned release 2.0 Wednesday, 10 March 2010
  • 11. Speed to market We couldn’t reply to customer feedback on the iTunes store The only way to communicate was timely updates to show the user we’re listening Expected to release V2.0 mid Feb, we are late and users are gradually leaving 23,000 0 22nd 23rd 24th 25th 26th 27th 28th Wednesday, 10 March 2010