A short presentation on the learnings from the Melbourne Coffee Review iPhone application. From its original design, to submission, 4 million views and top 3 on the iTunes store.
Our key lesson was to listen to the client, which will change the future developments of the product.
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iPhone development lessons
1. Melbourne Coffee
Review
Learnings from iPhone application v 1.0
Wednesday, 10 March 2010
2. The idea
Melbourne Coffee Review
is a printed book, published
annually
14 reviewers drink and rate
coffee, hundreds of venues
in Melbourne
Top 100 are selected,
reviewed (1,2 and 3 bean)
All this great content -
perfect for an iPhone app
Wednesday, 10 March 2010
3. Many many many hours planning...
Layout Features
Call button, colours, multiple photos Favorite, directions, web links, map size
Icons Search
Shape, size, colour GPS, Suburb, rating, list all,
Wednesday, 10 March 2010
4. And we kept on planning
Version 2
Extra features
More states
Restaurants
More detailed reviews
Version 3
SMS cafe’s to friends, Android version
etc etc etc
Wednesday, 10 March 2010
7. iTunes Feedback
As downloads increase, so does user
feedback
Design
Usability
Functionality
Wednesday, 10 March 2010
8. The truth doesn’t matter
Bribes Snobs
Pay for comment Paid Reviews
Elitist
Deceit
Formulaic
Superficiality
Wednesday, 10 March 2010
9. The customer tells you
what they want
75% of comments - needs user generated
content and more than 100 cafe’s
WE DIDN’T PLAN FOR THIS!!!!!!
Wednesday, 10 March 2010
10. The new roadmap
Started the plan again in December
Grouped all feedback
Prioritised by effort, time and user passion
Planned release 2.0
Wednesday, 10 March 2010
11. Speed to market
We couldn’t reply to customer feedback on
the iTunes store
The only way to communicate was timely
updates to show the user we’re listening
Expected to release V2.0 mid Feb, we are
late and users are gradually leaving
23,000
0
22nd 23rd 24th 25th 26th 27th 28th
Wednesday, 10 March 2010