In a scenario with more than 139K of items and 50K of triggers, incidents occurring and customers being impacted, how to optimize monitoring processes? What can software robots do to add value in monitored environments? In this presentation, I bring some experiments developed in our NOC using robots of monitoring and automations. #ZabbixLatam2019 #ITMonitoring

1. Robots and Automations:
Experiences of use with
Zabbix
Guido Mascelani Silvério
guidoms@gmail.com

2. [root@localhost ~]# whoami --version
Guido M. Silvério
guidoms@gmail.com
IT Management | IT Projects| Process Automation
Areas of interest: IT Management, DevOps, Lean IT,
NOC, Agile, RPA, Startups, Security, IoT

3. Summary
Before Zabbix
Zabbix transformation
First challenges
RPA - Robot Process
Automation
Robot examples

4. RPA - Robot Process Automation
>> In the past...

5. Customer
infra
Internal
infra
NOC
Operation
Customer
view

7. ❏ Automatization
❏ Flexibible monitoring
❏ Improve customer view
❏ Reduce operational costs
Internal development

9. Integrations

10. Integration Goals
➔ Create and update tickets (OTRS and
ERP) from Zabbix
➔ Sync Zabbix hosts on OTRS BDGC
➔ Send ACK to Zabbix

11. First attempts

12. 100x
FASTER

13. Success

15. Integration done!
Special modules
developed
webservice
Integration
DataBase
Action

16. RPA - Robot Process Automation

17. MINDSET
UPGRADE

18. 55K
TRIGGERS
1,7K
NEW TICKETS
>

19. IS ANYONE
SEEING THIS
ALERT?

20. E ESSE
ALERTA???
Solution?

21. E ESSE
ALERTA???
Solution?

22. Solution

23. Cenário
Mission critical systems

24. Environment

26. Challenge:
Ensure availability and full
operation of services

28. Solution
+
Orchestrator

29. Zabbix Orchestration

31. Telecom environment

32. Record Robot

34. Thank you!
Guido Mascelani Silvério
guidoms@gmail.com