This resume is for Gwennette seeking a secretarial or clerical position. She has an associate's degree in Office Systems Technology and expects to graduate in 2013. Her experience includes office management, crew leading for the US Census Bureau, and secretarial roles for various employers over 15 years. She has strong skills in office administration, record keeping, and customer service.

1. My Resume’

2. This resume’ has been done for the class of:
Communication Technology
FA2012BOT 2823VA
Teacher: Mrs. Rhonda Posey

3. 229 North Street, Hazlehurst, MS 39083
Cell: 601-940-8383
gwennette67@att.net

4. I am an energetic, friendly individual seeking a full-time position in
the Secretarial/Clerical field in the Hazlehurst, Jackson and
Brookhaven areas.

5. Copiah- Lincoln Community College, Wesson, MS
Major: Office Systems Technology, Anticipated graduation May 2013.
Microcomputer Applications Technical Certificate conferred May 1991.
Hinds Community College, Utica, MS
Studied Computer Science.
Hazlehurst High School, Hazlehurst, MS
Diploma conferred May 1985 .

6. Maecenas, Inc. November 2011 – Present
Office Manager
 Maintain and establish that all patient billing are done in a timely manner
 Establish, implement, and monitor office policies and procedures according to local
and state guidelines
 Manage insurance contracts and ensure compliance with contracts
 Ensure compliance with current healthcare regulations, medical laws and ethics
 Keep track of equipment and devices and manages inventory
 Ensure patient records are current and accurate

7. US Census Bureau, Jackson, MS July 2010 – December 2011
Crew Leader
 Supervised seventeen (17) enumerators and two crew leader assistants during field
operations.
 Located space for training, and notified new employees of training locations, dates, and
times.
 Conducted training sessions for twenty-one (21) trainees.
 Implemented mandatory training by using classroom instructions, practice interviews,
and on-the-job guidance.
 Provided instruction on enumeration procedures and familiarized trainees with reports
and forms used collect data.
 Performed preparatory duties such as checking boundaries and becoming familiar with
the areas where employees would work.

8. Enumerator May 2010 – July 2010
 Planned work by reviewing assignment area to determine organization of
neighborhoods and locate households for conducting interviews.
 Conducted interviews with residents in assigned areas by following stringent
guidelines and confidentiality laws. Explained the purpose of the census interview,
answered residents' questions, elicited information following a script, and recorded
census data on forms.
 Assessed quality control levels on selected addresses, determined which samples
passed or failed, and maintained records for quality control verification.
 Complied with accuracy standards while maintaining high production rates.
 Maintained records of hours worked, units produced, miles driven, quality control
results, and expenses incurred in the performance of duties.
 Met daily with supervisor to review and submit work, and receive additional
instructions.

9. ASR Nationwide LLC, Ridgeland, MS September 2007-July 2009
Team Leader
 Directed and supervised the work of six office support staff.
 Prepared and updated a variety of repossession and daily reports.
 Operated standard office equipment, including job-related computer hardware and
software applications, facsimile equipment, and multi-line telephones.
 Developed the team to ensure that they consistently delivered the needed
performance and monitored individual team members to identify and schedule
required training.
 Gathered the information for the performance review of the support staff.
 Worked closely with support staff members to resolve customer problems and
reports as required on performance, issues and resolutions.

10. Hazlehurst City School District, Hazlehurst, MS May 2000 – July 2007
Secretary/Records Clerk
 Received and screened visitors and telephone calls; provided information to School
Board, other employees, and the public, requiring the use of judgment and the
interpretation of policies, rules, procedures.
 Processed bills and invoices for payment; prepared and transmitted a variety of
financial documents, including payroll for all At-Will employees; and maintained
records of purchase orders, payroll, expense statements, and other fiscal
transactions.
 Generated and maintained 16 Section rolls and school bus rosters using necessary
software and hardware.
 Ordered, purchased, and inventoried supplies for the Maintenance, Janitorial, and
Transportation Department.
 Processed lunch applications for all three schools in the District.

11. Available upon request