How to Improve SharePoint User Adoption

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Gregory Zelfond

20 Techniques on how to improve SharePoint User Adoption Practical tips and industry best practices

Technologie

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HOW TO IMPROVE
SHAREPOINT USER ADOPTION:
PRACTICAL TIPS &
INDUSTRY BEST PRACTICES

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About Me
 Gregory Zelfond
 10+ years of experience with SharePoint
 Huge SharePoint Advocate, blogger
 Love to solve business problems using code-free, out of
the box SharePoint configurations
 Owner of SharePoint Maven (sharepointmaven.com)

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About SharePoint Maven
I HELP ORGANIZATIONS TO UNLOCK
THE POWER OF SHAREPOINT
MIGRATION CONSULTING TRAINING

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Agenda
– Causes of poor User Adoption
– 20 User Adoption Techniques
– Q & A

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Heard this before?
 SharePoint sucks!
 I hate SharePoint!
 SharePoint is slow!
 I am going back to DropBox!
 Where the @#$& do I click?

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SharePoint User
Adoption is like
marriage…
Once honeymoon
is over…

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CAUSES OF POOR
USER ADOPTION

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Causes of poor User Adoption
 Obstacles that slow you down
– Change in technology
– Change in business process (behavior)
 Human Factors
– People come from different educational background
– People have different ways to adopt to change
– People are at different levels of mental state
– People have their personal egos
– Company Culture

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TECHNIQUES

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BEFORE
IMPLEMENTATION…

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Technique # 1
Get Senior Leadership buy-in

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Technique # 2
Do the SharePoint Demo first!

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Technique # 3
Implement SharePoint in Phases

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Technique # 4
Designate a Project Manager/Lead

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DURING
IMPLEMENTATION…

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Technique # 5
Don’t recreate structure from old
SharePoint or network drive!

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Technique # 6
Lead by Example

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Technique # 7
Communication, Communication…

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Technique # 8
Identify Power Users

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Technique # 9
Don’t ignore Training

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Technique # 10
Every site must have an owner!

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Technique # 11
Build simple & intuitive sites

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Technique # 12
Build an easy feedback mechanism

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Technique # 13
Move your business to SharePoint

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Technique # 14
Build easy navigation

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Technique # 15
Don’t turn every SharePoint &
Office 365 feature on

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Technique # 16
Spice it up with some Branding

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Technique # 17
Think like an End User

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AFTER
IMPLEMENTATION…

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Technique # 18
Be ready for a lot of hand-holding

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Technique # 19
Keep content fresh

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Technique # 20
SharePoint Implementation is not a
project. It is an ongoing Operations!

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BONUS
TECHNIQUE

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Technique # 21
Stop thinking of SharePoint as an IT
“thing”. It is a Business “thing”.
In other words, DO NOT let your IT manage SharePoint roll-
out in your organization. You (Business) MUST OWN IT.

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Need help with SharePoint?
 SharePoint Site Configuration and Customization
 Document Migration to SharePoint
 SharePoint Implementation Strategy
 SharePoint Training
 SharePoint User Adoption
 SharePoint Governance
 SharePoint Project Management

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THANK YOU!
Visit: sharepointmaven.com
Email: greg@sharepointmaven.com
Follow: @gregoryzelfond
Connect: linkedin.com/company/sharepoint-maven
View: www.slideshare.net/gzelfond
Get in touch if you have questions

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Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

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A Principled Technologies deployment guide Conclusion Deploying VMware Cloud Foundation 5.1 on next gen Dell PowerEdge servers brings together critical virtualization capabilities and high-performing hardware infrastructure. Relying on our hands-on experience, this deployment guide offers a comprehensive roadmap that can guide your organization through the seamless integration of advanced VMware cloud solutions with the performance and reliability of Dell PowerEdge servers. In addition to the deployment efficiency, the Cloud Foundation 5.1 and PowerEdge solution delivered strong performance while running a MySQL database workload. By leveraging VMware Cloud Foundation 5.1 and PowerEdge servers, you could help your organization embrace cloud computing with confidence, potentially unlocking a new level of agility, scalability, and efficiency in your data center operations.

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How to Improve SharePoint User Adoption

1. sharepointmaven.com @gregoryzelfond HOW TO IMPROVE SHAREPOINT USER ADOPTION: PRACTICAL TIPS & INDUSTRY BEST PRACTICES

2. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond About Me  Gregory Zelfond  10+ years of experience with SharePoint  Huge SharePoint Advocate, blogger  Love to solve business problems using code-free, out of the box SharePoint configurations  Owner of SharePoint Maven (sharepointmaven.com)

3. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond About SharePoint Maven I HELP ORGANIZATIONS TO UNLOCK THE POWER OF SHAREPOINT MIGRATION CONSULTING TRAINING

4. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Agenda – Causes of poor User Adoption – 20 User Adoption Techniques – Q & A

5. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Heard this before?  SharePoint sucks!  I hate SharePoint!  SharePoint is slow!  I am going back to DropBox!  Where the @#$& do I click?

6. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond SharePoint User Adoption is like marriage… Once honeymoon is over…

7. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond

8. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond CAUSES OF POOR USER ADOPTION

9. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Causes of poor User Adoption  Obstacles that slow you down – Change in technology – Change in business process (behavior)  Human Factors – People come from different educational background – People have different ways to adopt to change – People are at different levels of mental state – People have their personal egos – Company Culture

10. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond TECHNIQUES

11. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond BEFORE IMPLEMENTATION…

12. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 1 Get Senior Leadership buy-in

13. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 2 Do the SharePoint Demo first!

14. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 3 Implement SharePoint in Phases

15. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 4 Designate a Project Manager/Lead

16. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond DURING IMPLEMENTATION…

17. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 5 Don’t recreate structure from old SharePoint or network drive!

18. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 6 Lead by Example

19. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 7 Communication, Communication…

20. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 8 Identify Power Users

21. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 9 Don’t ignore Training

22. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 10 Every site must have an owner!

23. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 11 Build simple & intuitive sites

24. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 12 Build an easy feedback mechanism

25. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 13 Move your business to SharePoint

26. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 14 Build easy navigation

27. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 15 Don’t turn every SharePoint & Office 365 feature on

28. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 16 Spice it up with some Branding

29. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 17 Think like an End User

30. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond AFTER IMPLEMENTATION…

31. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 18 Be ready for a lot of hand-holding

32. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 19 Keep content fresh

33. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 20 SharePoint Implementation is not a project. It is an ongoing Operations!

34. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond BONUS TECHNIQUE

35. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Technique # 21 Stop thinking of SharePoint as an IT “thing”. It is a Business “thing”. In other words, DO NOT let your IT manage SharePoint roll- out in your organization. You (Business) MUST OWN IT.

36. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond Need help with SharePoint?  SharePoint Site Configuration and Customization  Document Migration to SharePoint  SharePoint Implementation Strategy  SharePoint Training  SharePoint User Adoption  SharePoint Governance  SharePoint Project Management

37. sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond THANK YOU! Visit: sharepointmaven.com Email: greg@sharepointmaven.com Follow: @gregoryzelfond Connect: linkedin.com/company/sharepoint-maven View: www.slideshare.net/gzelfond Get in touch if you have questions

How to Improve SharePoint User Adoption

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