Standardizing the User Centered Design process in Intel IT - What are the 9 essential deliverables of User Centered Design? Presented at the UX Camp Europe Conference 2015 in Berlin.

1. UX@IntelIT
Yair Giwnewer, Tal Grinberg & Pete Lockhart  IT UX  Intel Corporation
Credit to: Kraig Finstad, Brooke Castaneda and the support from the UX team

2. Therewillneverbeabalance

3. Anotherdayintheoffice

4. Weneedeveryone’shelp

5. Solution

6. UCDEssentialDeliverables
UXRiskandUCDBudget
UXBaseline
ProjectUXGoals
UCDPlan
UserNeeds
UserRequirements
UIprototypes
UXIssues
MonitorUX

7. UCDEssentialDeliverables
Skillbyjobrole.
Ownershipofactivitybyjobrole.
Rightsize.

8. UXRiskAssessment
Userexperienceriskassessmentisaprocesstohelpyoupredictand
addressthelikelyimpactthattheprojectwillhaveonuser
experience.

9. UXRiskAssessment

10. subjectivemeasureofasystem’soverallusability
Abaselineandmeasureforimprovement
Standardizedsurveyallowsobjectivecomparisonofusabilityacross
systemsandenablesprioritization
UXbaseline–ITusability
survey

11. UXbaseline–ITusability
survey

12. ProjectUXgoals
Declarestheproject’sUXintentionsthroughclear,
measurablegoals.

13. ProjectUXgoals
CriticalsuccessindicatorsforUXgoalongwayinevery
organization
“UserwillbeabletodoXinlessthan1minute”
Wow!!!

14. UCDEssentialDeliverables
UXRiskandUCDBudget
UXBaseline
ProjectUXGoals
UCDPlan
UserNeeds
UserRequirements
UIprototypes
UXIssues
MonitorUX

15. Provideactionabledescriptionsoftheusers,theirneeds,andthe
contextofuse.
UserNeeds

16. UserNeeds
Whoaretheusers? -Personas
Whatmusttheyaccomplish?–TaskAnalysis
Howdotheywanttodothat? -Processmapping

17. Name and job title
Quote
A day at work
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
Personal Goals
Needs
Business Goals
Frustrations/Opportunities
Work scenarios

18. UIprototypes
Addresstheuserrequirements
Provideatestableformofthedesignforevaluation
Communicatethedesigntothedevelopers
Amodelofthesolutionatanystageofdesignforany
toolorcollateral

19. UIprototypes
AnytypeofCode–ifthatisthequickestwaytovisualizeyourintention
toolswerecommendtoouremployees

20. LevelofResistancetoChange
Amount of Effort Invested
Structure,
Navigation
& Layout
Hand
Sketched
Wireframe
Computer
Sketched
Wireframe
Visually
Treated
Screens
Hot
Spotted
Prototype
Functioning
Prototype
Layout
With
Actual
Content
Visual
Design
Navigation
&
Interaction
What do you want to test?
Which prototype is required?

21. Uxissues
Formalandin-formalusabilitytestings
Heuristicevaluations
Anactionableinsightintosomeaspectoftheuserexperience

22. Heuristicevaluations
No Issue (5 pts)
Negligible (4 pts)
Low (3 pts)
Medium (2 pts)
High (1 pt)
Critical (0 pts)
N/A (0 pts)

23. Emailme:
Yair@intel.com

25. IntegratestheessentialUCDdeliverablesintotheprojectplan.
Coordinatewithrestofprojectteamandexternalstakeholders.
SetexpectationsforUXeffortrequired.
UCDPlan

26. UserRequirements
Somethingthatgovernswhat,howwell,andunderwhat
conditionsaproductwillachieveagivenpurpose.
SupporttheprojectUXgoals
Providebasisfortooldesign
Providetestcriteriafortooldesign