1. CurriculumVitae
NAME: Hamid Bouguetache
Address: 9 Clós An Iarnróid station road, Ballinasloe,Galway
Telephone no: 0870541910
E-MAIL: hamidbouguetache@gmail.com
Profile: A self-motivated,hardworkingperson,experiencedasaFrench/ English IT
supportanalyst.
Capable of workingonmy owninitiativeoraspart of a team withexcellentcommunicationskills.
Organisedandthoroughwiththe abilitytopickupideasquickly andapproachproblemslogically.
Dedicated&Responsiblewithexcellentcommunicationskills,advancedproblemsolvingskillsanda
great abilitytoworkwell underpressureandtodeadlines.
Qualificationsand skills:
October2015: HP IT JEDDI Award(DevelopmentProgramCompletion)
June 2015: HP Certificate of course completion(Standardsof BusinessConductnew hire
trainingv.3)
April 2015: HP Certificate of course completion(Standardsof BusinessConduct) `
December2014: HP Certificate of course completion(IntroductiontoGetIT).
March 2014: ComptiaSecurity+Certification(NetworkSecurityTechnician).
August2012 to ComptiaA+ Certificate (ITTechnician).
September2013: ComptiaNetwork+Certificate (NetworkTechnician).
StepsCertificate inPersonal Development.
January2012 to Certificate inPCMaintenance &
May 2012: Repair.
Certificate in ComputerApplications Fetac(Level 4) with distinction (database,
spreadsheet, PowerPoint).
Certificate inDrugandDevice Manufacturingwith creditFetac(Level 5).
October2011: Certificate inBasicGuardingSkills&DoorSecurityProceduresFetac(Level4).
Certificate inOccupational FirstAidFetac(Level 5).

2. Sep2000 to Jun 2003: Final exam,Chef Apprentice Course.
June 1990: LeavingCertor Baccalaureate,Mira College,Algiers,Algeria.
Employmentrecord:
Mar 2015 to February 2017 HP Enterprise Galway
French – EnglishIT Ops/Support Analyst
Provide front-line primary technical support levl1 / level 2 to end users across the EMEA/
APJ / Americas regions on various technical issues and problems relating to hardware,
software and peripherals. I am also responsible for responding to, documenting and
resolving service tickets in a timely manner according to SLA. I have also excellent problem
solving skills in order to diagnose, evaluate and resolve complex problem situations, or when
appropriate, escalate or route them to appropriate IT staff members.
I also perform root cause analysis, develop checklists for typical problems and recommend
procedures and controls for problem prevention. I Provide support for multiple platforms
including desktops, laptops, mobile devices and videoconferencing equipment. I also
perform independent work, share information and assist others with work orders.
Responsibilities:
Provide exceptional customer service in person, via phone and email as appropriate
Resolve help desk issues including troubleshooting hardware and software issues
Perform user administration duties
Skills:
Experience working in an end-user desktop support role or computer operations
environment.
Microsoft Office 2007 to 2013
Windows 7, Windows 8, Windows 10, XP and Vista
Windows Server 2003 and 2008 and 2012
Remote Desktop support
Small Business Server 2008/2011
Active Directory and Exchange
Patch management
Advanced printer / peripheral device troubleshooting
TCP/IP, DNS and DHCP
Remote support for handheld smartphones and tablets

3. Dec 2014 to Mar 2015 manpower(HP Galway)
French – EnglishIT Ops/Support Analyst
Provide front-line primary technical support levl1 / level 2 to end users across the EMEA/
APJ / Americas regions on various technical issues and problems relating to hardware,
software and peripherals. I am also responsible for responding to, documenting and
resolving service tickets in a timely manner according to SLA. I have also excellent problem
solving skills in order to diagnose, evaluate and resolve complex problem situations, or when
appropriate, escalate or route them to appropriate IT staff members.
I also perform root cause analysis, develop checklists for typical problems and recommend
procedures and controls for problem prevention. I Provide support for multiple platforms
including desktops, laptops, mobile devices and videoconferencing equipment. I also
perform independent work, share information and assist others with work orders.
Responsibilities:
Provide exceptional customer service in person, via phone and email as appropriate
Resolve help desk issues including troubleshooting hardware and software issues
Perform user administration duties
Skills:
Experience working in an end-user desktop support role or computer operations
environment.
Microsoft Office 2007 to 2013
Windows 7, Windows 8, Windows 10, XP and Vista
Windows Server 2003 and 2008 and 2012
Remote Desktop support
Small Business Server 2008/2011
Active Directory and Exchange
Patch management
Advanced printer / peripheral device troubleshooting
TCP/IP, DNS and DHCP
Remote support for handheld smartphones and tablets
March to august 2013 HP-EricssonAthlone
ITSS technician (workexperience)
UpgradingLaptop Ram, Configurationof VOIPPhones
Windows7 Enterprise NetworkInstallation,Installing&RemovingSwitches
Hardware Break Fix, Call Logmanagement,DailyPrinterChecks
HP assetManagement(Registration, Removal of Hardware onHPDatabase)
Refresh(WindowsEasyTransfer),Removal &SettingupDesks

4. PCBuild,Migration fromWindowsVistatoWindows7 Enterprise.
Support for Hardware and Software Faults/Issues.
Nov to Dec 2012 G.A.A.Ballinasloe Trainingfor Employment
CE employmentBallinasloe,Co.Galway.
ITSS technician (workexperience)
PC Build, Hardware BreakFix,AntivirusInstallation
DailyPrinterChecks,OperatingSystemInstallation
DesktopRamUpgrade, Software Installation
Interests:
Reading, music, jogging,soccer,healthy living.
Referees:
JosephNally(ITSSInstructor) FasTrainingCentre, Athlone090 6424260
CarloAlonzi (ADM/a.c.del mgr.,SDM/service Del mgr.) HP-EricssonAthlone 0872514178
PatriciaTierney (manager) CEemploymentBallinasloe 0879176451 / 0909631652
Tara Dermody (Manpower) On-Site HR Supervisor +35319054572 / +353 860482210
Joe Hurl (IT Management) Hewlett-Packard Galway Limited +353 91 754464