Evaluation theories conclusion -English Main Resources: Integrated Series in Information Systems, Volume 28, Information Systems Theory Explaining and Predicting Our Digital Society, Vol. 1, Springer; 2012 edition Integrated Series in Information Systems, Volume 29, Information Systems Theory Explaining and Predicting Our Digital Society, Vol. 2, Springer; 2012 edition

1. EVALUATION THEORIES
Hamideh Iraj
Sahar Najafikhah

2. Delone and McLean IS
Success Model1
Expectation Confirmation
Theory2
Organizational Learning3
4
Evaluation Theories
SERVQUAL

3. BRIEF INTRODUCTION
TO THE MODELS

4. An Overview of The DeLone and
McLean Model (2002)
Originating area:
Information Systems

5. An Overview of SERVQUAL
Originating area:
Marketing, Consumer Behavior, Consumer Satisfaction

6. An Overview of Expectation–
Confirmation Theory
Originating area:
Marketing, Consumer behavior

7. An Overview of Organizational
Learning Theory
Originating area:
Organizational theory; Sociology

8. CONCLUSION

9. Burrell and Morgan Paradigms

10. Classifying theory by Shirley Gregor

11. Resources
1. Burrel, Gibson and Morgan, Gareth, Sociological Paradigms and Organizational Analysis:
Elements of the Sociology of Corporate life, Ashgate Publishing , June 1979
2. Integrated Series in Information Systems, Volume 28, Information Systems Theory Explaining
and Predicting Our Digital Society, Vol. 1, Springer; 2012 edition
3. Integrated Series in Information Systems, Volume 29, Information Systems Theory Explaining
and Predicting Our Digital Society, Vol. 2, Springer; 2012 edition
4. Gregor,Shirley, the Nature of Theory in Information Systems, MIS Quarterly ,Vol. 30 ,No. 3, pp.
611-642, September 2006
5. http://istheory.byu.edu/wiki/Delone_and_McLean_IS_success_model
6. http://istheory.byu.edu/wiki/SERVQUAL
7. http://istheory.byu.edu/wiki/Expectation_confirmation_theory
8. http://istheory.byu.edu/wiki/Organizational_learning_theory

12. THANK YOU FOR YOUR ATTENTION