3. What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
10. External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
11. Emotional Labor Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
12. Felt versus Displayed Emotions Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
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15. Affective Events Theory (AET) E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.
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