Troubleshooting tips

1. Lotus Notes Client Troubleshooting

3. Creating Editing Location Document Open Users address book manually To view Location Click on Advanced --Location Location documents in your address book specify settings such as the server where your mail resides, whether you work online or offline with an outgoing mailbox When you move to a different physical location, such as your home, where you change the way you connect to servers, you can make adjustments automatically by selecting a different Location document.

14. To set how often and how Notes announces new mail 1. From the menu, choose File - Preferences - User Preferences 2. Click Mail. 3. Under Receiving, select "Check for new mail every x minutes" to enable new mail notification. 4. Type a number in the "Check for new mail every x minutes" field to set the interval at which Notes checks for new messages. The default is every 15 minutes.

15. To secure your Notes window The Logout option at the bottom of the User Preferences - Basics page allows Notes to lock your User ID after a specified time period of inactivity. When Notes locks your User ID, the screen automatically clears, so no one can see your Notes window. Thus, you can step away from your computer, leave Notes running and be confident that your data is secure 1. From the menu, choose File - Preferences - User Preferences. 2. Select "Logout (and lock Notes display) if you haven't used Notes for 15 minutes" and then edit the number of minutes of inactivity you want to elapse before Notes locks your User ID. 3 Click OK.

16. Mail and Address Book troubleshooting Why does the status bar say "Pending delivery" when I send mail? "Pending delivery" displays in the status bar when you are working in a local replica of your mail database. When you send mail, the mail goes into the outgoing mailbox as pending. When you dial into the network, connect online, or replicate your local database with the server, mail in the outgoing mailbox is automatically sent. Why won't my mail rule run? After you create a rule you must enable it before it can run. Open the Rules folder in the navigation pane, select your rule, and click "Enable Rule.“ Why can't I send a message a second time? Open the existing message you want to send, and choose Actions - Copy Into New - New Memo. Then you can send the message again, with or without further editing. Unable to forward Mail See the user mail file is correct in location document

17. Databases troubleshooting Why can't I access a server that a database is on? You may not be able to access a database if it is on a server you are not authorized to use. You may not have the correct certificate for accessing the server, or you may not have the correct access control. If you need access to a server you are not authorized to use Why can't I change the name of this database? To change the name of a shared database, you must have at least Designer access. Why can't I create a shared field? To create a shared field, you must have Designer or Manager access. Why can't I compact this database? You need more than twice the size of the database available in storage space on your hard drive to compact the database. Notes makes an extra copy of the database while compacting it, and only removes the original after the compacted version is complete. Why can't I delete this database? You must have Manager access to delete a database

18. Important Notes files to save or backup The following is a list of Notes files that you may want to save or backup in case you ever need to uninstall Notes and then reinstall it at another time. Note You may not have all of these files. BOOKMARK.NSF--Notesata directory---Contains your saved bookmarks and Welcome Page information. DESKTOP6.NDK---Notesata directory---This is your Workspace that maps to your bookmarks. NAMES.NSF---Notesata directory---Contains your contacts, connections, locations, and Personal Address Book information. NOTES.INI---Notes program directory ----Contains the information you provide when you set up Notes, including the options you select in User Preferences. May also contain information created by your administrator. This file gets deleted when you uninstall Notes. *.NSF---Notesata directory---Local databases that you create are stored in the Data directory. <yourname>.ID---Notesata directory---This is your User ID file. You need this to access Notes.