1. Conflict Management
@
Workplace

2. What is conflict ?
A serious disagreement or argument
between people with opposing needs,
ideas, beliefs, values, or goals.
Conflict arises because,
 Differences
in interest
 Approaches to work
 Timing
 Attitude

3. Conflicts are either
Behavioral Structural
 Itarises because of  Role ambiguity
persons thoughts &
feelings, Emotions
& attitudes, Values
 Design of work flow
& perception etc.
 Misunderstanding
or
miscommunication

4. Types of conflicts
 Intrapersonal conflict
 Interpersonal conflict
 Conflict between individual & group
 Inter-group conflict
 Inter-organizational conflict

5. Resolution of Conflict
 Goal structure
 Effective communication channel
 Trust
 Coordination
 Team work
 Reward system

6. Conflict Resolution techniques

7. Collaborating: Win/Win
Involves working through differences, leading to creative
solution that satisfies both the concerned parties
 High level of trust  Energy and time
 Want to share consuming
responsibility  Chances of taking
 Sharing ownership due advantage of
of solutions trust and openness
 When need to
work through
animosity and hard
feeling

8. Compromising: Win/Lose
Both the parties come to an intermediate solution i, where
no one is at loosing end.
 Equal status or  Not applicable for
equally committed long term
to jobs objectives
 When time is a  If initial demands
constrain are too great
 When goals are  If other party is not
moderately imp ready to work on
the chosen solution

9. Accommodating: Lose/Win
Appease others by downplaying conflict, thus protecting
the relationship.
 When the issues is  Credibility
and
not important to influence can be
self lost
 When you realize  When our ideas
your mistake or you don’t get attention
cannot win
 When relation and
peace is extremely
important

10. Competing: Win/Lose
When goals are extremely important
 When you are  Can escalate
confident about conflict
the decision  Losers may
 When quick retaliate
decision need to
be taken
 When you need to
stand up for your
rights

11. Avoiding: no Winners/ no Losers
Avoids conflict by withdrawing, sidestepping or postponing
 When the conflicts  Importantdecisions
are small can be made by
 When you have no default
power  Postponing may
 When more make matters
information is worse
needed

12. Is Conflict Good ?????
If conflict taken in a positive way it helps to
think in a analytical way thus improving
cohesion among group and team
members, leading to healthy competitive
environment and working for a
betterment of an organisation in this
competitive world .
Yes

13. Thank
You