1. Pradeep Mishra
E-mail:pradeepmis91@gmail.com
Mobile: +91-7411620192
Objective
To acquire more knowledge asnew technologiescomesinandapplythe same inmycareer andgrow
alongthe organization.
Career Highlights
 Around2 yearsof experience inService domainas SiebelApplicationDeveloperandsupport.
 Experience onwritingSQLQueriesandPL/SQLProcedure, Functions,Triggers,Exceptions
while jobschedulingandSiebel EIMjobs.
 As a Siebel Professional,experience includesConfiguringandCustomizingSiebelEnterprise
ApplicationsusingSiebel 6.3/7.X/8.X.
 Experience in Oracle SQL,PL/SQLandSiebel CRMas Siebel Admin.
 Experience inDocumenting,Reportingof UserrequirementusingSQLQueriesasfilter.
 Strongknowledge aboutall Stagesof DevelopmentandReleasesinaproject.
 Basic knowledgeof Core java, HTML, Pythonand UNIX.
 KnowledgeinDoingEIM jobs,Configuration,Enhancementtoexistingcode asperday to day
userrequirements.
 Highlyself-motivated,goal-oriented,sharpworkingprofessional witha questanddeal to
learnnewtechnologiesandalwaysbelievesininnovationandsuccess.
 Self-learner.
Current Employment
 Working with H.P Global Soft Pvt. Ltd, from March 2013 to till date.
Technical Proficiency
 Languages : Oracle SQL, PL/SQL, Core Java, VBScript.
 Operating Systems : Windows.
 Software Packages : MS-Office.
 Database Technologies : Oracle 10g and Oracle 11g.
 Development Tools : Eclipse,Siebel Tool,BenthicGolden32,JPMTool, SQL Developer.
Academic Profile
 B.Tech(CSE) fromG.L.A Instituteof TechnologyandManagement Mathura(U.P),in2012,with
an aggregate of 73%.
 H.S.C fromGyanPeethikaSr.SecSchool (CBSE) completedin2007, withanaggregate of 78%.
 S.S.C fromGyan PeethikaSr.SecSchool (CBSE) completedin2005, withanaggregate of 76%.

2. Project Experience:-
Project 1: Volkswagen Atomium Production Support
Description: HP was chosen by Volkswagen as implementation partner for the Atomium project. E-
automotive Siebel application is an offer and Contract management tool. The contacts, companies, Fleet
Policy, Documents, Fleet Management and Marketing Campaign management were maintained in
Siebel automotive application. Atomium is the one information and database for all brands of
Volkswagen. Siebel system interacts with External system via the middleware ESB.
Scope of Project:
 ESB as Middleware (IBM Web sphere V7.0.1.23)
 Oracle’s Siebel 8.1.9 as Customer Relationship Management application.
 Oracle Database 11g as database for the CRM.
 OBIEE for Reporting.
Responsibilities:
 Worked as Siebel Admin and handle the ticket on User administration, Changing or adding
responsibilities and positions.
 Worked on Oracle Back-end modifications like creating SQL Queries, PL/SQL objects and also
involve in some performance tuning approaches.
 Preparing following reports SC Report, Health Check Report and Petra report.
 Doing application testing as a part of post deployment activities.
 Checking and resolving the tickets based on Application functionality as a part of Siebel EAI.
 Testing the bugs reported in ALM tool in Application and created defects.
Project 2: Standard Register Company Customer1 Application
Software Used: Siebel, Benthic (Database Query), JPM Tool (Application level
assignments)
Operating System: Windows
TeamSize: 5
Client: Standard Register
Role: Siebel Config and Production Support
Description:Standard the company is a nationwide leader in providing customized
document management and workflow solutions. Advances in technology have allowed
Standard Register to broaden its scope of activities to include a variety of paper-based and

3. digital business document management applications, from traditional commercial printing,
digital print on demand and variable printing.
Customer1 is Siebel CRM application used by Sales Organization as the Sales Force
Automation tool to assist Standard Register in providing one view of customers and to
maintain tamp lets and get orders from customer at his location and have this synchronized
so that orders are printed in a single location. This application also helps in maintaining and
tracking sales and revenue generation for every sales team on individual basics.
Activities:
 Customized object definitions in the business object layer (Business objects, Business
Components, Links, Joins).
 Created and customized applets, views, screens and application.
 Involved extensively in creation and customization of Pick Lists
 Unit Testing.
 Production environment application support and maintenance. There are two different
streams within the project. Providing Tier 2 application support which includes
resolving tickets and completing the Service requests and Change Requests raised in
Service Manager.
 Worked with various Siebel entities like Accounts, Contacts and Opportunities apart
from various others.
 Worked with the Production support team to resolve the issues and with the
implementation teams for successful Incident fixes Test and production environments.
 To work on defects and enhancements which are the items of scope for intermediate
releases.
 Prepared Daily Status report and Monthly Status Report.
 Involved in Migration of code from development to QA and From QA to production.
 Monitoring Inbound and Outbound Interface transaction.
 Siebel Admin Activities
o Extraction of Data Base
o Bouncing the Production Server and QA Server
o Creating Mobile Users
o Daily Monitoring the Server Components.
.
ROLES AND RESPONSIBILITIES:
 Analyze the customerrequirementandprepare SystemDesignSpecification.
 Developingrelevant PL/SQL,SQL Query (ORACLE10g) and VB Script changesas peruser
requirement.
 Coding,UnitTesting accordingto our othercounterpartdivisionsduringvarious
releases/deployments.

4.  Doingpre/postdeploymentactivitieslike migratingSRF,stoppingthe servicesandrunning
the inboundandoutboundjobsafterthe completion.
 Trouble shootingthe issueshappenedonuserside bylogintoUser system.
 CreatingIncident,Change ticketsandService requestinHPService manager.
PERSONAL DETAILS
DOB : 12th
of February1991
FathersName : Mr. RameshwarMishra
Local Address : C- 304, Infy Men’sHostel,RoopenaAgrahara, Bangalore (560068), Karnataka
PermanentAddress: KassimBazarBishunipurBallia(U.P)
Pan Card No : CBNPM9394P