http://hclte.ch/If33g9 - IT Management Tools http://www.hcltech.com/ - More on HCL Technologies Managing employee productivity and diversity in a globally distributed environment can be quite daunting. HCL, with its End User Computing Services, works alongside customers to build a work culture of innovation and collaboration to harness the potential of employees and partners. Discover how HCL's full lifecycle end-user computing services can help create business value and a great personalized service experience.

3. HCL EUC Services Our vision is to be the Best-in-Class End User Computing Services provider
that creates Business Value for our customers, a great personalized service Productized Offerings
Our Vision & experience for end users and build a work culture of innovation &
collaboration to harness the potential of our employees and partners. We work
Mission
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with our customers to provide:
Predictable services - anytime, anywhere, any device
New industry benchmarks aligned to business outcome
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Innovation that helps in adopting new technologies for improved end
user productivity, through our global eco-system, thereby creating
competitive differentiation for our customers. Managed Easy Application Managed Managed
Application & Proven EUC Capabilities
Migration Client
Print Packaging Messaging Desktop
to Virtualization
Services Factory Solution Services
Windows 7 Solutions
We offer full lifecycle end-user computing services in Discrete, Full service
sourcing and Managed services delivery model.
The service delivery approach is governed by cross functional services comprising of the set of activities performed Providing complete spectrum of services right from servicedesk for 16000
across all the service elements to ensure process adherence, standardization, serviceability and availability of all the users globally to remote desktop management, Messaging platform
components of that service tower being delivered. The cross functional services comprise of the following service Fortune 500 support and migration for 15000 mailboxes, Citrix support, Imaging and
elements: Service Management, Governance and Reporting, Knowledge Management. semiconductor Application Packaging on SMS. We ensured flexibility in relationship
EUC Service Portfolio Our offerings are enabled by
manufacturer
through Co-sourcing model with Client retaining strategic control and
HCL executing operations and projects.
1) Strategic partnership with Microsoft, Xerox, BMC, HP & other leading vendors
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TM
2) MTaaS - is a business-ready platform for enterprise tools which leverages our automated platform-centric
Service Desk delivery model leading to higher cost efficiency & optimization.
Global Service desk handling 7mn trouble tickets and 7mn service desk calls per annum in 3) Global Delivery Network
20 languages. 17 Global delivery centers spread across the world with 7 nearshore centers 4) Global Field Partners Single Point of Contact, User Account Management, Vendor coordination,
Remote Desktop Management, Multilingual Call Support across 13 Languages,
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servicedesk support from 4 Global Delivery Locations including Poland,
Client Application Management Services Finland, India, China. World’s no.1
Deliver Application Packaging, Imaging, Software Distribution and Patch Management Mobile Devices
Onsite Field Services for 76 Countries and 273 Sites across the globe supporting
services in a centralized factory construct. 5000+ Applications packaged & distributed annually
Global Delivery Network & Partner Ecosystem more than 48,500 Users. “Service Point” Services at Critical Business Locations. Manufacturer
Partner Ecosystem driven Delivery Model. Remote Application Packaging &
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Imaging Factory. Desktop Security Management for 55,000+ Workstations.
Client Support Services Finland
Provide onsite support for Desktops, Laptops, Printers, Handheld devices at client locations spread North America Poland Helsinki
Krakow
globally. Global Network of Client support specialists supporting approximately 1+mn client devices
distributed globally
EMEA Region
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Providing 24 x 7 multilingual service desk operations from global delivery
Messaging & Collaboration Services centers, global account administration (GAM), support Messaging
Build, operate and provide professional services on email and collaboration platforms like Microsoft Fortune 300 Storage infrastructure and perform Global Incident Management for datacenter
Exchange, IBM Lotus Notes. Monitor and support more than 900,000 mailboxes globally Ireland operations. HCL increased internal customer satisfaction by bringing in
Belfast China Products Company standardization of process through ITIL based global delivery and by
Shanghai
consolidating and centralization the first level support for all technology
United States Malaysia related issues.
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Infrastructure Application Raleigh KL
Singapore
Build and Manage Infrastructure Applications in customer environments. These services include
Directory Services, File and Print services, Remote Access Management, Application Delivery using South America Region
Asia Pacific Region
Citirix, Microsoft App-V etc
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India
Brazil
Asset Management Sao Paulo
Gurgaon
Bangalore
Provide a complete Asset Management Lifecycle service right from Noida Providing a breadth of End User Computing Services from multilingual Fortune 300
ordering to ongoing management and tracking of client assets
Chennai service desk in 8 languages, to manage 25000+ mailboxes, package 1500+
Hyderabad Engine
application packages and refresh of 33000+ devices globally.
Mumbai Manufacturer
All the above services are enabled and delivered through HCL’s MTaaSTM Industrialized service delivery platform. MTaaSTM is a
HCL Field Support Partners HCL Delivery Center Customers
business ready platform for enterprise tools available to customers via hosted, on-premise or hybrid delivery model.