HCL helped a leading US telecom protect its market share and maintain high customer satisfaction levels. The telecom wanted to capitalize on market opportunities, protect its market share against competitors, and provide a migration path for existing customers in mobile routing. HCL's solution saved costs by minimizing overhead and materials, released a new product in record time, and improved router performance. This resulted in benefits like lower R&D costs, faster time to market, and improved productivity for the telecom.

1. HCL HELPS A LEADING US TELECOM PROTECT ITS
MARKET SHARE AND MAINTAIN HIGH LEVELS OF
CUSTOMER SATISFACTION

2. The customer is a worldwide player in
• Networking & Cloud automation
• Workflow automation
• Sustenance engineering
CLIENT PROFILE

3. • To capitalize on market opportunities worth USD 60 Mn
• Protect its market share against competitors in the
enterprise space
• Maintain high levels of customer satisfaction by
providing migration path for the existing CU in mobile
routing space
CUSTOMER OBJECTIVES

4. 1. Access to multi-disciplinary expertise
2. Lower R&D costs
3. Faster time to market
4. Improved productivity
5. Ability to focus on core capabilities
HCL’s SOLUTION

5. 1. Saved costs by minimizing material overhead in
thermal projections.
2. TTM concept was released in a record 13
months.
3. Improved performance of router & sorting
throughput with the PCBA.
4. Delay in procurement lead time averted.
BENEFITS

6. • What were HCL’s differentiators which resulted in the above
benefits?
• What was the FTE investment for this assignment?
• What were some of the other business benefits delivered?
QUESTIONS
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7. $6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES