HDI Motown January 2010 Meeting

1. STRATEGIC BUSINESS VIRTUALIZATION Desktop/Webbook Impact Innovate by “Thinking Big” Jack Wilson Enterprise Architect Amerisure Insurance jwilson@amerisure.com / [email_address]

2. In 30+ years of being in IT this is the ONLY solution I’ve developed whose reality EXCEEDED my expectations

3. GOALS of this PRESENTATION How Comprehensive Strategic Virtualization can transform an organization and allows IT to be a true competitive advantage beginning at the Desktop ( a strategic business, not exclusively a technical perspective ) Demonstrate, via the Amerisure Insurance case study, how a real organization made a major metamorphosis and is now reaping the benefits ( reality not theory )

4. What would it mean to your organization to be able at access your applications and data from “ Anywhere, Anytime, from Any device” ? airport office home hotel

5. STRATEGIC VIRTUALIZATION What would it mean to your organization if you could remove the restriction of having to be in a specific “Brick & Mortar” location in order to conduct business (ubiquitous access to systems and data)

6. STRATEGIC VIRTUALIZATION Strategic Virtualization’s largest organizational impact is DESKTOP/WEBBOOK VIRTUALIZATION (touches everyone in the organization)

8. We Had An Increasing Unsupportable And Complex Tangle Of Disparate Technologies This has often created a nightmare infrastructure that in many ways “ties our hands” “ If it’s not broke don’t fix it” Red flag

10. STRATEGIC ROADMAP Moving from where we were “ complex legacy” to where we need to be “ virtual & simple” infrastructure

11. STRATEGIC ROADMAP “ Fast Settlers not Pioneers” We’ll use proven technologies with a creative , strategic “ twist ” ( 6 months in another organization’s production environment)

12. STRATEGIC ROADMAP We’ll streamline infrastructure, remove layers of technology Simplify remote, centralize complex “ Southwest Airline” model

13. Reset the Cultural Mindset Change the cultural view from that of having a personal computer to a business device (a business tool like a phone handset) I referred to this as “ Utility Computing ” when done right our business staff doesn’t even notice the technology, IT JUST WORKS

14. Focusing IT on Business Delivery No technology for technology sake, remember business partners , not tech-geeks Must demonstrate real tangible business benefit and significantly outweigh any added cost or complexity

19. Amerisure’s Strategic Virtualization Timeline 2006 2007 2008 2009 2010 V- Desktop V-Meeting V-Fax V- Servers V-Image V-Notebooks V-Phone V-Datacenter “ Bring Your Own “ IT Now Drives Innovation

20. TREMENDOUS ROI (Return On Investment) Much , much lower TCO (Total Cost of Ownership) - Transformation paid for by one “PC refresh” - Bonus ability to “skip” two to three “PC refresh” cycles 2006 2009 2012 2015 TC/Citrix skipped $1.9 skip $1.9 skip ?? transformation refresh refresh

22. “ Draining the Swamp” “It’s hard to remember the original goal was to drain the swamp when your fighting the alligators”

23. Straight Talk The “Money Pit” the traditional PC workstation (high support cost/security issues/3-4 year refresh) =

26. HUGE QUALITY OF LIFE BENEFITS Vastly improved productivity through simple, intuitive remote access ( retain and attract talent ) -bad weather -personal issues -telecommuting -flu outbreak -building shutdown

27. We Are Positioned For The Future Headlines May 15 th , 2009 “ AirTran Offers WiFi on all flights” Assume in the future you are ALWAYS CONNECTED Cellular technology 3G and now 4G EVERYWHERE

28. WE ARE “GREEN” Incredible “GREEN” infrastructure (10% power usage of old legacy infrastructure)

29. We Have Strong Security and Control Security improved, no local C: drives and all data backed up in data center Control of infrastructure through governance process NO VIRUSES!

31. 90% of the Shuttle’s energy is expended getting the first few miles off the launch pad

32. fortes fortuna adiuvat “fortune favors the brave” “ SOMEONE” (internal or external) has to fill the Change Agent role to DRIVE Innovation,

33. QUESTIONS and FEEDBACK Jack Wilson Enterprise Architect Amerisure Insurance [email_address] / [email_address] Cell 248.766.4869