In the initial presentation in this series, we examined the historical, cultural, financial and social forces that have defined and shaped the healthcare system and the dynamics that are irreversibly driving the need for change. Now, it is time to focus on a review of emerging concepts and methods that will allow healthcare organizations to adapt to a rapidly changing future. This slides will focus on the improvement concepts, methods and tools that individuals and organizations need to consider in order to address the challenges facing healthcare and successfully ride the wave of change sweeping across the industry.