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SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption

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Presentation slides for SharePoint Saturday Boston 8/10-2016 by Heather Newman

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SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption

  1. 1. Drive on the Fast Track to SharePoint and Office 365 End User Adoption Heather Newman, CMO, Content Panda
  2. 2. SPS Boston 2016 is made possible by our Sponsors Mindsharp Contego Cyber Solutions
  3. 3. Visit extaCloud’s booth for Drink Tickets! Champions Bar 6pm LOCATED IN BOSTON MARRIOTT CAMBRIDGE 2 Cambridge Center Cambridge, MA 02142 (1 min walk from Microsoft) http://www.championscambridge.com/
  4. 4. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
  5. 5. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
  6. 6. IT Unity Women in Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. #I Stand By You Campaign launched - June 2016 http://www.itunity.com/community/women-in-technology
  7. 7. Adopt a Panda Enter to win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
  8. 8. Knowledge of Fast Track Program End User Adoption Checklist Resources No Adoption = No Value Walk Away With
  9. 9. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
  10. 10. Focus on the “Why” Not on the “What”
  11. 11. Software is used and consumed by humans
  12. 12. Innovators Early Adopters Early Majority Late Majority Laggards
  13. 13. Adoption Campaign Checklist  Define Your Vision  Choose Executive Sponsors  Define Key Stakeholders  Define Use Cases/Business Scenarios  Gather Your Champions  Release in Phases  Adoption Communication Plan  End User Training  Look to Experts  Make it Fun - Gamification  Measure, Share, Iterate
  14. 14. http://fasttrack.microsoft.com/office http://sharepoint.uservoice.com End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
  15. 15. Fast Track Resources
  16. 16. Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
  17. 17.  Define Your Vision  Choose Executive Sponsors  Define Use Cases
  18. 18. Outline Your Vision It’s All About Value Why SharePoint? What is your vision?
  19. 19. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support
  20. 20. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
  21. 21.  Gather Your Champions/Key Stake Holders  Adoption Communication Plan  Release in Phases
  22. 22. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic
  23. 23. Bill of materials Executive announcements Who is your target audience Develop Your communication plan
  24. 24. Release in Phases One division at a time Don’t boil the ocean One workload
  25. 25.  End User Training  Look to Experts
  26. 26. End User Training In-person In-context
  27. 27. Expert Opinions & Guidance There is great information out in the world that exists through sites like IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
  28. 28.  Make it Fun - Gamification  Measure, Share, Iterate
  29. 29. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
  30. 30. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
  31. 31. Leverage Leverage Leverage http://fasttrack.microsoft.com/office
  32. 32. Lets talk statistics for a minute…
  33. 33. the percentage of organization users introduced to SharePoint without training…52 percent the average time spent per day by knowledge workers searching for information2.5 hours the percentage of knowledge students forget 24 hours after training70 percent
  34. 34. The ultimate training, support and user adoption app Schedule a demo todaywww.contentpanda.com
  35. 35. Q&A Heather Newman Heather.newman@contentpanda.com Blog: www.creativemaven.com/blog Twitter & Instagram: @heddanewman