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Trends in Technology for Reference Andy Burkhardt Michele McCaffrey Heidi Steiner New England Library Association Annual Conference Burlington, Vermont • October 3, 2011 http://slidesha.re/pWSMqE
Technology for reference outreach
Button making!
Social Media for Outreach Use it for engagement You don’t need to reach everyone No two library communities are the same
UVM’s Ask Campaign http://crln.acrl.org/content/69/4/208.full.pdf+html
https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710
People ask us reference questions
People don’t ask US reference questions…
(but we answer them anyway)
They recognize we’re a place to get help with research
They say nice things about us
Things to remember  Tailor it to your community Experiment/Fail Focus on engagement not growth
Technology for reference administration
http://www.zoho.com/creator/
https://acuityscheduling.com/
Technology for PROVIDING reference
The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.
Get ready….
Barriers ,[object Object]
 Technical problems are magnified and more difficult to diagnose.
 Instructions take longer to explain in text.
 No body language or facial expressions.,[object Object]
Flexible and free technologies ,[object Object]
 Screen sharing
 Web conferencing,[object Object]
ScreenCastle www.screencastle.com
Screenr www.screenr.com
Screencast-o-matic www.screencastomatic.com
Screen sharing
join.me http://join.me
Presenter
Viewer
Quick Screen Share www.quickscreenshare.com
ShowMyPC www.showmypc.com
ShowMyPC Presenter Viewer
Mikogo www.mikogo.com
Mikogo Presenter Viewer
Mikogo
Screen Sharing Nested Into Other Services Hangouts www.skype.com http://plus.google.com
One-on-OneResearch Consultations with Web Conferencing
Adobe ConnectNow www.acrobat.com
Big Marker www.bigmarker.com
Wiggio www.wiggio.com
MeetingBurner www.meetingburner.com

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NELA 2011 Trends in Tech for Reference

Notes de l'éditeur

  1. Rattling off free tech…
  2. Need new screenshots for this