The document discusses challenges and opportunities related to cloud computing adoption. It notes that the road to cloud success is not easy and organizations will face issues like managing a hybrid cloud environment and ensuring interoperability. It emphasizes the importance of understanding how cloud is changing IT and adopting the right cloud strategy and governance. The document provides advice on questions to consider when selecting public, private or hybrid cloud models and services. It also promotes partnering with a flexible cloud service provider to help manage increasingly complex hybrid IT environments.

2. Easy Road
It’s not an
The road to Cloud success is not
easy. You are likely to hit by some
bumps on the road: federated
Cloud environment (Public, Private,
on-premise); data portability and
interoperability related issues; non-
integrated process and procedures
all across and more such.
To avoid the bumps, it is imperative
that you realize how Cloud is
changing the Enterprise IT
ecosystem of yesteryears.
Previously, Enterprise IT used to
play the role of the “service
provider” for each business units;
but today Cloud is rapidly
changing the business processes,
the application infrastructure, and
adding complexity and
heterogeneity. To better manage
the new ecosystem Enterprise IT
needs to ensure that Cloud
services peacefully co-exist with
the existing infrastructure and
practices.
Ensuring that Cloud efforts
meet the needs of the
business — both today and
tomorrow—calls for vision,
strategic planning and
governance. To make your
Cloud journey a success, it is
important to understand and
address critical cloud related
aspects like Security, Service
Management, Governance,
Risk and Compliance,
Migration, Monitoring,
Automation and Cloud
Lifecycle Management.
The big question, however is:
how?
How do you choose the
right Cloud (Public, Private,
?
Conquer
Collaborate and
Hybrid) for your business?
How do you know if Cloud
is really the perfect model
for your business?
How do you decide which
all services should you
integrate in the Cloud?
How would you manage the
security risks and
compliance?
How would you gain the
capabilities and expertise
required to manage an
increasingly complex and
hybrid IT environment that
Cloud gives rise to?
Outsourcing and partnering
with a flexible Cloud service
provider will put you on the
path to success.
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?
Gold Rush
After years of limited IT budgets, the
Cloud is fast becoming the new Gold
Rush. Today, “The Cloud”
phenomenon has increased
exponentially. Organizations, big or
small, are rapidly embracing the
Cloud to reduce costs, drive
innovation and gain competitive
advantage. Cloud is enabling them to
take on today’s unprecedented
challenges, such as:
?Survive disruptive economic
conditions
?Bring about the necessary
transformation to achieve
exceptional business results
?Rapidly address the competitive
threats and satisfy user demands
?Deliver higher levels of efficiency
and responsiveness for lower costs.
The New
The stage for Cloud computing is all set — the
constant push for a faster, better and more
cost-effective technology delivery model is
increasing the demand. You may embrace
Cloud or Cloud services when:
Application(s) running in your IT
environment result in heavily underutilized
infrastructure investments
Faster time-to-market becomes a priority
Instant deployment and dynamic scalability
determine the success of your business
More of your valuable time and resources
are going in infrastructure management
than the core business/IT activities
The challenge is procuring
services/hardware on time and at
a lower price.
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Needs
Cloud!
Your
Business
02 03
CLOUDWORK FOR YOU
MAKE THE

3. 04 05Build the Right Cloud for your Business with us
CLOUDWORK FOR YOU
MAKE THE
We can seamlessly integrate Cloud with
your enterprises’ business model without
causing disruption. Our Cloud services
have been designed keeping in mind that
‘one size fits all’ philosophy doesn’t work in
the IT infrastructure landscape. The IT
landscape of every business changes
dynamically and so does customers’ needs.
This is why We offer ala-carte options
under the HCL Cloud Services portfolio—you
can pick the one you need. Our approach is
centered on building & providing compe-
tency based ser vices such as Cloud
Assessment, Implementation & Migration to
Private, Public and Hybrid Clouds and Cloud
operations services. We are also actively
progressing to identify niche functional
applications areas in various industry verticals
(and microverticals).
Build the
for Your
Business
with Us
Right Cloud
We have strategic partnerships & collaborations with leading players
in the Cloud ecosystem. Some of these include:
Technology/OEM partnerships with Cisco, EMC,
VMware, Sun, Microsoft
IaaS: Amazon Web Services , Sungard, Equinix, Verizon
PaaS: Salesforce.com, Microsoft Azure, Force.com,
Cloud Foundry
SaaS: Salesforce.com, ServiceNow, Remedyforce
Cloud Management: BMC, CA
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HCL’s Competency-based Services
Existing Services
HCL as a Cloud Provider
Emerging Services
Cloud Consulting & Assessment
Cloud Readiness
Assessment
Migration Assessment
Cloud Implementation & Migration
SaaS
Enablement
Services
Creation of Private Clouds
IaaS / PaaS
Product
Development
Application Re-engineering
Infrastructure Virtualization
Datacenter Hosting
Migration to Public Clouds
Cloud Service Management
Service Delivery Platform
(Enterprise Service mgmt, Visibility, Service Catalogue,
IaaS Enablement)
MTaaS + MyCloud + Agora
Application Support & Maintenance
Application & Infrastructure Operations
CloudSecurity
Service Integration
& Service Aggregation
SaaS
Vertical-specific Niche
Application SaaS
Horizontal Applications
Delivered on SaaS
PaaS
Application Life Cycle Services –
Build & Test
IaaS
Disaster Recovery
Shared Compute & Storage
Our
Cloud
Services
Portfolio
We have a wide range of professional Cloud services
portfolio: Cloud computing Centre of excellence, key
enablers and IPs for building next-gen Cloud, and
strategic partnerships & collaborations with leading
players in the Cloud ecosystem . HCL is a “Partner
of Choice” for
many global
organizations
for the following
reasons:
l dC ou
Comput ngi
C re Exc e
ent of ellenc
ey nabler
K E
sI& Ps
s s eEco y t m
ol bor n
C la atio
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Distinct
management
focus
A dedicated
business
unit focused
on building competencies, thought
leadership, intellectual property (IPs)
and domain solutions on Cloud
HCL’s own Cloud Reference Architecture
Platinum member of Cloud Security
Alliance (CSA)
Working Group member in Cloud
Computing Panel at WEF
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MyCloud: Cloud Service
Aggregation and
Management Platform
TM
MTaaS : Enterprise Management
Platform for delivery of IT
management tools
Agora: HCL's Cloud
Monetization Platform
Migration ++: HCL’s Application
Migration Framework

4. 06 07
CLOUDWORK FOR YOU
MAKE THE
to quickly provision and deploy new
environments across the hybrid IT
landscape.
Features
Intuitive service catalogue
Approval workflow
Orchestration
Metering and billing
Chargeback and reporting
Benefits
Reduce provisioning times from days
to hours
Gain complete control and visibility
into underlying infrastructure
Improved service levels
MyCloud Watch: It is the infrastruc-
ture monitoring module of MyCloud,
helps Enterprise IT monitor federated
Cloud environments through a unified
dashboard, while at the same time, it can
also monitor pre-integrated stacks like
vBlock and FlexPod. Using MyCloud
Watch businesses can ensure high
availability and optimize resource usage.
Features
Monitor federated Cloud environment
through a unified dashboard
Monitoring capability of pre-
integrated stacks like vBlock, Flexpod,
etc
Extensive reporting of business KPIs
Benefits
Ensure high availability and uptime
Prevent downtime and improve SLAs
Improve response times
Optimize Cloud usage
My C loud G ove r n : I t e n a b l e s
businesses to orchestrate and visualize
the security , risk and compliance of their
hybrid IT landscape.
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Features
Demand & service portfolio manage-
ment
Compliance and risk management
Agile application & service develop-
ment
Business continuity & disaster recovery
Benefits
Best practice security policies and
control procedures
Continuously monitor, measure and
enforce IT controls in both physical and
virtual environments
Keep pace with the evolving IT
landscape and regulatory climate
MyCloud Migrate: It enables
businesses to migrate workloads , data and
services across hybrid IT environments.
With built-in capabilities to perform
migrations across Private and Public
Clouds,MyCloud Migrate accelerates
creation of new environments and reduces
risks of service disruption.
Features
P2P migrations
P2V migrations
Data migrations across Private and
Public Clouds
Benefits
Simplifies and accelerates creation of
new environments
Reduces potential risk of disruption
Increases utilization of IT resources
MyCloud ServiceOps: It enables
businesses to implement ITIL-aligned
service management processes across
their hybrid IT operations. With built-in
best practices on various ITSM processes,
MyCloud ServiceOps reduces complexity
increases productivity in Cloud operations
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Cloud services aggregation forms one of
the main focus areas for HCL i.e to help
customers manage a federated services
environment. MyCloud is our advanced
Cloud management platforms that can
help enterprises cope up with the
increasing complexity in the Cloud space.
This easy to use platform provides end-
to-end Hybrid Cloud management
features and helps businesses overcome
the challenges posed by the hybrid
environments and adhere to statutory
and legal requirements.
It addresses aspects like monitoring,
governance, risk & compliance,
migration, security, ITIL-based service
management, assessment and service
level management, across the hybrid IT
landscape. With multiple customer
deployments already in place, HCL’s
MyCloud Platform has garnered positive
reviews from various CIOs and cus-
tomer’s internal IT departments.
Moreover, our strategic partner-
ships with leading ISVs and Cloud service
providers help our customers easily
integrate solutions and services available
from these partners.
MyCloud Control: It is the core
central module of MyCloud platform is an
easy-to-use server provisioning solution
which provides businesses with an ability
encapsulate key aspects related to
Governance, Risk and Compliance
(GRC) in Cloud environment, IT
infrastructure (including data
center, network, security and such)
loud Computing is of great
strategic interest for HCL andCour strategy is centered on
b u i l d i n g a n d d e l i v e r i n g
competency- and domain-based
set of services & delivery
models—primarily in the role of
Cloud Enabler and Cloud Provider.
Our cloud services cut across
various layers such as Infra as a
Service, Platform as a Service and
Software as a Service. Our
portfolioofservicesincludes:
Cloud Consulting and
Assessment: We help customers
in rightly identifying and assessing
optimal opportunities to move on
a Cloud environment to gain
significantbusinessbenefits.
Our Cloud strategy
development helps customers to
move to the Cloud space with a
road map to achieve the desired
‘end state’ from their current ‘as is’
state, leveraging their strengths
and bypassing or managing the
weak areas. Our Cloud Strategy
acts as the building block for the
Cloud assessment as it helps to
assess the readiness with respect
to the customer’s overall business
strategy. HCL’s Cloud Consulting &
Assessment ser vices help
customers successfully adopt
Private Cloud or migrate to Public
C l o u d s . T h e s e s e r v i c e s
and Cloud Management and
Applications.
Cloud Implementation and
Migration: We leverage our
proven expertise and experience
in areas like infrastructure
virtualization, data center hosting
and migration services to provide
flawless implementation and
migration of customers from
existing environments to Public
Cloud. We also offer Private Cloud
Enablement ser vices for
customers, which includes a
complete roadmap starting from
datacenter consolidation,
v i r t u a l i z a t i o n a n d S a a S
enablement of products. We have
been working with leading ISVs for
SaaS enablement of their key
products and make them multi-
tenantandCloudready.
Cloud Management &
Operations: HCL has extensive
capabilityinCloudManagement&
Operations with proven tools and
processes like MyCloud, multi-
TM
vendor ITIL, MTaaS and Agora.
HCL's Cloud CoE provides
flexibility and scalability to deploy
extremely knowledgeable people.
The real advantage for customers
lies in HCL's own robust service
delivery platform that provides
effectiveservicedeliveryinPrivate,
PublicandfederatedClouds.
Our
Cloud
Services
Strategy
HCL
MyCloud
Build the Right Cloud for your Business with us

5. 08 09
CLOUDWORK FOR YOU
MAKE THE
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Contract and supplier management
Benefits
Meet agreed service levels
Align investments with mission critical
objectives
Improve customer satisfaction
MyCloud Secure: It comes with pre-
built capabilities around identity
management, user access management
and data loss prevention. Using MyCloud
Secure business can reduce risks and
enforce consistent and effective security
controls.
Features
Federated identity management (IM)
User access management (UAM)
Data loss prevention (DLP)
Benefits
Risk reduction & security improvement
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Consistent security controls and
processes
Improved user experience using SSO
MyCloud Assess: It enables businesses
determine suitability and portability of
moving existing applications and
workload to the Cloud infrastructure.
MyCloud Assess helps businesses
identify right applications and workloads
for Cloud as well as define Cloud
migration strategy.
Features
Application assessment
Infrastructure assessment
Process assessment
TCO assessment
Benefits
Identify suitable candidates for Cloud
Defining Cloud migration strategy
Features
Incident management
Problem management
Change and release management
Configuration management
Benefits
ITIL-aligned Cloud operations
Reduce operational complexity
Improve productivity
MyCloud Assure: It provides multi-
vendor service level management ,
contract and supplier management.
Using MyCloud Assure businesses can
ensure that agreed service levels are met
and investments are aligned with
business objectives with improved
customer satisfaction.
Features
Multi-vendor service level management
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Our Cloud
Enablement
Service Cycle
We are actively helping enterprises and ISVs to adopt
Cloud technologies and leverage full benefits of Private,
Public and Hybrid Cloud through a set of services,
methodologies and tools. We work with customers to
help them understand potential drivers for Cloud
adoption and define a supporting business case to
realize the full benefits of operating on a Cloud
environment. For Cloud enablement, it is imperative for
enterprises to experiment with Cloud services 'cau-
tiously', after proper investigation and understanding of
their application and services portfolio, including many
parameters such as service maturity. Our robust and
mature cloud enablement approach helps enterprises
envisage the roadmap for successful enablement and
adoption of Cloud Computing technologies.
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Readiness
Questionnaire
Planning Workshop
Enablement Roadmap
Cloud Platform
Assessment
TCO Analysis
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Rich Internet UI Enablement
Application Standardization
Performance and Scalability optimization
Multi-tenancy Enablement
Integration with other Cloud Services
Product Security Assessment and
Enhancement
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Datacenter / deployment Architecture
Virtualization
Operational Process and Procedures
Tools Infrastructure Implementation
Service Delivery Automation
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?
TM
MTaaS - Service
Management Portal
HCL Operations Frameworks
for Infrastructure &
Application Management
Cloud Service Governance
A s ss es ment
pp i ioA l cat n
En b ea l ment
nf ast u ure
I r r ct
En lem ntab e
S ceervi
liverDe y
Build the Right Cloud for your Business with us
Our
Cloud
Reference
Architecture
Our architecture strategies are fundamentally based on non-rigid
taxonomies from technology and product perspective. We, at HCL,
believe that while the concept can be rigid, the underlying
technologies can vary depending upon customer
situation, what market has to offer and what is in store for
all of us in future. When we look at today's world which
is centered on service oriented architecture
(SOA), a loosely coupled taxonomy is a key to
the introduction of new and emerging
technologies. Our Cloud Computing group
is continuously engaged in evaluation of
different technologies that can substitute or
complement one another in the reference
taxonomy that we have built.

6. 10 11
Our Comprehensive
Cloud
Solutions
SaaSEnablementServices:
We offer SaaS enablement services for
rapid development, deployment &
delivery of scalable and secure SaaS
solutions through pre-integrated IT
technologies. Our end-to-end service
offerings, built on the strength of deep
domain expertise and rich repository of
accelerators, can enable organizations
drive organizational change and improve
adoption levels substantially.
We are a Platinum Consulting
Partner and Cloud Alliance Partner for
Salesforce.com (SFDC) CRM. Our HCL
SFDC practice service landscape spans
over four broad technical areas: strategy,
consulting, deployment and integration
& migration. We help customers align
their Salesforce.com CRM strategy and
processes with their business strategy,
thereby enabling them to derive
maximum value from Salesforce.com
investments.
Also, we offer end-to-end services
covering cloud strategy articulation,
cloud readiness assessment, CRM
s t r a t e g y, p ro c e s s b l u e p r i n t i n g ,
salesforce.com consulting, implementa-
tion and integration services including
m i g r a t i o n o f a p p l i c a t i o n s t o
salesforce.com platform.
SAPoD:
HCL, with its established track record in SAP-
functional development and substantial
expertise as a SAP solutions consultant, offers
SAP-on-Demand (SAPoD)—an innovative,
efficient and secure Cloud ERP solution.
SAP-on-Demand provides customers a
technology-aligned, certified reference
architecture and ready-to-implement SAP
solution.
Key benefits of SAPoD include:
Reduce time to market with 4-8 weeks
on boarding time
Better align IT costs with business cycles
Enable greater transparency into the
costs and utilization
Reduce SAP infrastructure costs by 30%
Greater ease of maintaining up-to-date
technology
Flexible resources and service options
Hardware vendor neutral, best-of-
breed-solution, with flexibility to adapt to
new technology trends.
Cohesive systems management
platform supporting SAP service
delivery
Deep SAP lifecycle capabilities with over
6,000 highly-skilled SAP staff
Messaging &
Collaboration Services:
HCL build operate and provide professional
services on email and collaboration
platforms like Microsoft Exchange, IBM
Lotus Notes. We monitor and support
more than 800,000 mailboxes globally. HCL
Messaging and collaboration services are
as follows:
Email & IM operations: Activities
related to monitoring and management of
the existing messaging environment.
Collaboration Services: It comprises
of enterprise-wide MS SharePoint/Lotus
notes, instant messaging implementation
and support.
Exchange Migration: Exchange
Migration services include planning, design
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Our Comprehensive Cloud Solutions
CLOUDWORK FOR YOU
MAKE THE
and migration of the existing exchange
environment of customer to MS Exchange
2007 environment
Hosted Messaging Solution: We
offer hosted messaging solution to
customer where HCL owns the entire
messaging stack right from Hosting &
Hardware to Operations & Maintenance.
These services are offered to the customer
on a per mailbox model.
EPaaS
As a Cloud Computing services provider,
we enable Enterprise Platform as a Service
(EPaaS) for our existing and potential
enterprise customers. EPaaS is our
enterprise-focused PaaS offering, which
allows enterprise users to develop next-
generation Cloud-ready applications.
Enterprises can leverage the full develop-
ment environment infrastructure to quickly
provision, deploy, and manage cloud
environments and supporting infrastruc-
ture. They can choose full development
stacks from our catalogue of the infrastruc-
ture components. HCL EPaaS comes with
HCL MyCloud interface that enables power
users to manage the entire Cloud
provisioning lifecycle.
HCL EPaaS differentiators:
Enterprise-class PaaS offering for
development environments
Integrated development environment
with open source / COTS stacks
Comes with on-demand monitoring
and management capability
Metered and billed monthly pricing
model enhances flexibility
Provides unified HCL MyCloud interface
enabling power users to manage the
Cloud environment
HCL’s Best Practice frameworks and
stacks for software development
PrivateCloud
Private Cloud is one of the most sought-
after Cloud offerings for the organizations
who either want to build a private cloud in
an on-premise datacenter or opt for a
hosted offering. Our Private Cloud offering
can enable organizations gain more control
and realize transformative benefits of a
Private Cloud.
Our Private Cloud services delivery
framework sets an important focus on
delivering results and enables new levels of
agility and cost savings. The idea is to
provide organizations with a solution that
best fits their requirements and needs. We
make infrastructure readily available to
them in a Private cloud mode. They can
easily customize the operating environment
to their specific requirements; enable
chargeback and billing integration. Also, we
offer total freedom to build Private Cloud
either by picking up discrete components
or by picking up pre-assembled converged
stacks (differing in configuration and cost-
based on your needs).
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Messaging and Collaboration Services
?Email Services
?Exchange/
lotus note
implementation
?Group Mgmt.
?Mail
scheduling/
Routing
?Replication
Scheduling
?Mailbox
Problem
investigation
?Mobile
Messaging
?SharePoint/lo
tus notes
readiness
assessment
?Implementati
on services
?IM
(OCS/same
time)
implementati
on and
management
?Anti Spam
?Anti virus
?Data loss
prevention
?Email
archiving
Messaging Collaboration
Email
Security &
other services
?Architect and design platform
?Migration from existing platform or cross platform
migrations
?Workflow implementation messaging/directory rollout
capacity planning

7. OUR
LEADING-EDGE
INTELLECTUAL
PROPERTIES FOR
CLOUD
OPERATIONS
12 13Our Leading-Edge Intellectual Properties for Cloud Operations
CLOUDWORK FOR YOU
MAKE THE
It is our award-winning
Private Cloud-based
enterprise management
platform for delivery of IT
management tools. Key
TM
features of MTaaS :
?Business-ready hosted
platform for enterprise
tools, and the clients
simply need to extend
the consoles
?into their environment to
use the same
?"Plug-and-play"
mechanism offers the
client a highly scalable
environment, with
complete control &
flexibility, without bearing
the upfront cost of the
base tools platform or
the supporting
infrastructure
?Based on the "pay-per-
use" model,
?which is a convenient
mechanism for keeping
costs in check
?Highly process-oriented
framework based on
industry standards and
best practices
?Offers IT service
assurance of the highest
quality at an
unbelievably low cost
?MTaaSTM today is
serving over 35 G1000
customers of HCL
HCL Management Tools
TM
as a Service (MTaaS )
TM
MTaaS - Solution Architecture
Secure Connection Layer
Service Desk
Service Management
Manager of Managers
Element Monitoring
& Management
Users (Client)
Unified Reporting
Consoles
Reports
Incidents/
Service
Requests
Client IT
Landscape
Mainframe
Wintel
Unix & Linux
End-User components
Networks
Database
HCLHostedtoolsplatform
TM
MTaaS has a "layered architecture", with each
layer adding further value and complimentary
functionality to the input from the layer below,
and providing the relevant output to the layer
above.
Agora
HCL's proprietary solution Agora is a one of its
kind in the market that provides complete
metering, billing and monitoring solutions for
software provided as a service. The unique
advantage of Agora is that customers can plug
in their products and services and immediately
start delivering products on subscription.
Salient features of Agora:
Meter and price the usage of consumed service
Bill the consumed service, accept and
process payments
Billing & payment processing
Manage customer on-boarding process &
entire subscription portfolio
Tenant and subscription management
Provision the service to the customer and
maintain data isolation
Service provisioning
Channel/ Partner enablement
Effectively manage customers and its
subscriptions by customer self service portal
Subscriber management & self-service
Migration++
HCL Migration++ provides a rich set of
processes, tools and frameworks to enable
customers to not only migrate their business to
Windows Azure but also effectively manage
applications on Windows Azure. Migration++
has three key loosely coupled modules called
Application Assessment, Migration and
Execution/ Management.
Salient Features of Migration++ are:
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Consulting assessment framework to
guide the customer about whether or not
their product /application is right for
Windows Azure. It provides high level
detailed assessment reports based on
application & business characteristics,
thereby enabling right decisions
Tools driven code assessment for .NET
application which reduces human error
and provides right complexity of
migration
Application re-architecture consulting to
adhere to Cloud standards
Data migration from on-premise apps to
SQL Azure/ Azure Table/ Blobs
Customized testing process for effective
utilizationofCloudinfrastructure
Strong scenarios/ reusable component
library to smoothen Windows Azure
adoption (security, hybrid scenario,
diagnostic, auto scale up/
down)
Cirrus++
Cirrus++ supports MS Azure
Cloud Platform for storage
management, instance
monitoring, and configura-
tion. Cirrus is a comprehen-
sive toolset to enable end-to-
end Cloud management
f u n c t i o n s s u p p o r t i n g
Migration ++ framework. It
provides intuitive user
interface for development,
deployment, monitoring and
continuous management of
organization’s application on
the Microsoft Azure Cloud.
Solution Overview
Storage management/
instances health monitoring/ subscrip-
tion management
Developer/ testers/ Ops team can
manage their structured (Tables, Queue)
and unstructured storage on Azure
effectively
Efficient upload/ download and data
synchronization facilitates migration
from on-premise to SQL Azure, Azure
Storage
Opex savings through automatic scaling
role instances in spike and lean periods
Platform usage tracking through rich
KPIs (cost monitoring, consumption
dashboards)
One place configuration to setup and
tune Cirrus to efficiently access and
manage Azure platform
Provide automatic/ scheduled/ manual
backup & restore capability
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Migration ++ Framework
Assessment Migration Management
Process/Tools
Application
Characteristics
Re-Architecture Storage Mgmt
Business
Characteristics
Code Assessment/
Changes
Deployment
Mgmt
ROI / TCO Data Migration
Subscription
Mgmt
MAI
Hybrid
Implementation
Health
Monitoring
Components
Factory
Design Pattern
Release Mgmt

8. CLOUDWORK FOR YOU
MAKE THE
14 15
Why Building
Private Clouds
Makes Sense
There are 2 approaches to build a
Private Cloud—Top Down approach,
starting from service management
and governance, and moving down
toward virtualization; the Bottom
Up approach being vice versa
nterprises today are looking at Cloud
c o m p u t i n g f o r v a r i o u sEreasons—some need to take advantage
of capex to opex conversion while others
are looking at streamlining IT Services
support and maintenance.
From a CEO's perspective cloud
computing can reduce time for 'Go-to-
Market' and eliminate capital
expenditure; on the other hand, for a CIO
it can provide quick scale-up and scale-
down options, savings from maintenance
and upgrades and enable self service
and increased control.
While Cloud Computing to some
may seem to be a magic bullet, certain
areas reveal difficulty and confusion
when scratching the surface. Few
questions that often linger in the minds of
CIOs wanting to adopt Cloud are:
What will happen to my existing
assets?
Who ensures adherence to regulation
& compliance for my IT environment
on Cloud?
How to ensure security and privacy of
my data in the cloud?
While Public Cloud is one option
that provides easy and economical scale
up and down for compute and platform
requirements, organizations have their
own reservations in adopting Public
Clouds that include accountability, SLAs,
and compliance. Public Cloud SLAs and
contracts are vague for which providers
can seldom be held accountable. This
leads organizations to look at an
alternate delivery model—Private
Clouds, wherein enterprises can have
more control and can enforce
accountability.
What organizations are looking
from a Private Cloud is participation by;
different internal departments who can
subscribe and participate in its usage.
Few things to note before adopting a
Private Cloud:
Maturity of Virtualization in the
Enterprise: More maturity leads to
easy adoption. If maturity is less,
organizations can leap frog with the
right approach
Maturity of ITSM Processes
Implemented: Service Catalog,
Financial Management, SL A
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management etc.
IT Organization Culture: Adoption of
Private Cloud essentially changes how
services are delivered internally. Does
the organization have service provider
aspects to benefit from Private Cloud?
Is the organization mature enough to
adopt the ownership model for Private
Cloud?
Has the Application Assessment been
done for Private Cloud adoption?
Bandwidth is a neglected piece and
should be taken care while estimating
costs.
Executing the Big 'C'
Private Cloud is being seen as creating
the biggest impact on the way cloud will
shape in the coming future. It is therefore
no surprise that many hardware/software
vendors who on their own or jointly are
bringing their Private Cloud offerings to
the market. However, enterprises must
remember that there is always an
alternate to create one's own Private
Cloud using reference architecture.
Usually there are 2 approaches to build a
Private Cloud—the Top Down approach,
which starts from service management
and governance and moves down
towards virtualization and the Bottom Up
approach, which begins from
virtualization and moves up to
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governance and service management.
No matter what approach you take,
the most important question to think
about is the aspect of service governance
and IT service management on Cloud. Is
ITIL still relevant in this new model? If so in
what shape and form?
Broadly speaking, ITIL processes like
incident management, change
management, problem management,
release and deployment, etc. work the
same way in cloud environment as they
work in a non-cloud environment. The
processes mostly affected in cloud
environment are financial management,
service catalog management, service
level management, event management,
and configuration management.
Another important question is
around monitoring and management of
IT environment on Cloud. Depending on
which delivery model you eventually
choose, there will be a difference in the
way monitoring and management works
for the IT landscape. In Public Clouds it is
the operating system and above that
needs to be taken care, in Private Clouds it
is hardware onwards that needs to be
taken care.
The ideal way to go around this is to
have an on-demand model for
monitoring and management, wherein
users have the option to choose services
from a service catalog. An option for start
and stop of these services as and when
required is also a desired option.
Cloud means different things to
different people. One should have a well
defined objective for adopting Cloud.
Going forward we will see more and
more organizations adopting cloud. One
of the biggest hindrances for Public
Cloud adoption is around security and
compliance, which makes the case for
building Public Clouds very strong. For
enterprises looking at eliminating
concerns around security and
compliance along with maintaining
control over their IT set-up, Private Cloud
indeed might be the manna from
heaven!
Note: The article was published in the
September 2011 issue of DataQuest, India’s
leading IT publication.
WhilePrivate
Cloudiscreatingthe
biggestimpact,enterprises
mustrememberthatthereis
alwaysanalternatetocreate
one'sownprivatecloudusing
referencearchitecture
Author
KALYAN KUMAR,
Associate Vice President and Head-CFS,
HCL Technologies
Why Building Private Clouds Makes Sense

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