Organizational behavior emotional intelligence

Organizational BehaviorOrganizational Behavior
Emotional Intelligence (EI)Emotional Intelligence (EI)
Hermenio B. Cabusog, Jr. , ABTheo, MM-HRM
Organizational Behavior: Emotional Intelligence Hermenio B. Cabusog, Jr. MM-HRM

Take note>>>Take note>>>
FeelingsFeelings do makedo make
aa differencedifference……
I have a
crush on
you.
Let me
think
about it.

How do you feel?...How do you feel?...
* When you are driving and halted by the
police.
* When you are in a class of your favorite
professor and later received a poor grade.
* When your favorite pet passed away.
* When you open your email and found out
that you’re offered a managerial job at
GOOGLE U.S.A.
* When you know that your husband was
just previously fired from the his job.
* When you received a SMS text from a
new acquaintance: “Ur gr8 !”
* When you know that one of the newly
hired secretary likes you so much.
* When your Boss rejected your budget
proposal.

The Case of Don Thompson, former presidentThe Case of Don Thompson, former president
of McDonalds USA and now CEOof McDonalds USA and now CEO
Even the Top Minds
and Leaders in the
Company still feels
bad. Everyone feels.
In case of Don, he
listens and adopt
the necessary
change in his
career/job to have
the best experience
thriving in his
workplace. Now he
feels great.

Our different feelingsOur different feelings
towards differenttowards different
experiences is called byexperiences is called by
Scholars, “Scholars, “AffectAffect””
It is define us:It is define us: “The“The
range of feelings inrange of feelings in
the forms of emotionsthe forms of emotions
and moods thatand moods that
people experience inpeople experience in
their life context.”their life context.”

Emotional IntelligenceEmotional Intelligence
(EI)(EI)
The ability toThe ability to
understand andunderstand and
manage one’smanage one’s
own and other’sown and other’s
feelings andfeelings and
emotions.emotions.

The Four-branch Model ofThe Four-branch Model of
Emotional IntelligenceEmotional Intelligence
The Synergy of this Four:The Synergy of this Four:
1.Management1.Management
2.Perception2.Perception
3.Facilitation3.Facilitation
4. Understanding4. Understanding
Makes up our conceptMakes up our concept
and practice in the areaand practice in the area
of Emotional Intelligence.of Emotional Intelligence.

The Core Elements ofThe Core Elements of
1.1. Self AwarenessSelf Awareness
2.2. Self-regulationSelf-regulation
3.3. MotivationMotivation
4.4. EmpathyEmpathy
5.5. Social SkillSocial Skill

Self AwarenessSelf Awareness
refers to
recognizing one’s
emotions, strengths
and limitations, and
capabilities and
how these affect
others.

Self-regulationSelf-regulation
ability to
think before
acting and to
control
disruptive
impulses

MotivationMotivation
represents the
forces acting on or
within a person
that cause the
person to behave
in a specific, goal-
directed manner.

Concerning MotivationConcerning Motivation

EmpathyEmpathy
refers to
sensing what
others need in
order for them
to develop.

Social SkillSocial Skill
refer to the
ability of an
individual to
influence
others.

4 EI Competencies for4 EI Competencies for
Leadership SuccessLeadership Success

Six Major Types of EmotionsSix Major Types of Emotions
1.1. AngerAnger
2.2. FearFear
3.3. JoyJoy
4.4. LoveLove
5.5. SadnessSadness
6.6. SurpriseSurprise

EmotionEmotion VSVS MoodMood
Emotions and moods are different,Emotions and moods are different,
but can also influence one another.but can also influence one another.

Emotion and MoodEmotion and Mood ContagionContagion
TheThe
spilloverspillover
of one’sof one’s
emotionsemotions
and moodand mood
ontoonto
others.others.

EmotionalEmotional LaborLabor
A situationA situation
where a personwhere a person
displaysdisplays
organizationallyorganizationally
desireddesired
emotions in aemotions in a
job.job.

EmotionalEmotional dissonancedissonance
InconsistencyInconsistency
betweenbetween
emotions weemotions we
feel and thosefeel and those
we try towe try to
project.project.

People orPeople or ProfitProfit??
CareCare or Cash?or Cash?

Emotions and Moods across CulturesEmotions and Moods across Cultures
Display rules:Display rules:
Govern theGovern the
degree to which itdegree to which it
is appropriate tois appropriate to
display emotionsdisplay emotions..
Emotional Sensitivity (CASE):Emotional Sensitivity (CASE):
When Wal-Mart first went to Germany, its executives found that an emphasisWhen Wal-Mart first went to Germany, its executives found that an emphasis
on friendliness embedded in its U.S. roots, didn’t work as well in the localon friendliness embedded in its U.S. roots, didn’t work as well in the local
culture. The more “serious” shoppers did not respond well to Wal-Mart’sculture. The more “serious” shoppers did not respond well to Wal-Mart’s
friendly greeters and helpful personnel. While Israeli shoppers equate smilingfriendly greeters and helpful personnel. While Israeli shoppers equate smiling
cashiers with inexperience, for them shoppers should look somber.cashiers with inexperience, for them shoppers should look somber.

Functions of Emotions and MoodsFunctions of Emotions and Moods
Emotions andEmotions and
Moods can beMoods can be
functional asfunctional as
well aswell as
dysfunctional.dysfunctional.
Therefore:Therefore:
TheThe essenceessence of the studies of Emotionalof the studies of Emotional
Intelligence is toIntelligence is to managemanage them well.them well.

EI and the Effective Events TheoryEI and the Effective Events Theory

Managing Emotions when times are ToughManaging Emotions when times are Tough
1. Take quick and1. Take quick and
considered actionconsidered action
2. Communicate honestly2. Communicate honestly
and consistently.and consistently.
3. Make an emotional3. Make an emotional
connection with anyone.connection with anyone.
4. Be sure to inspire.4. Be sure to inspire.

The Power of Emotional IntelligenceThe Power of Emotional Intelligence
* When I.Q.s is seen in* When I.Q.s is seen in
our Academic Transcriptsour Academic Transcripts
E.I.s is felt so hidden inE.I.s is felt so hidden in
our hearts.our hearts.
* I.Q.s may give you a* I.Q.s may give you a
job, the best job whilejob, the best job while
E.I.s makes you stay.E.I.s makes you stay.

Reference:Reference:
*Harvard Business Review
Onpoint, Fall 2015, pp.89.
*Schermerhorn, et.al. (2010).
Organizational Behavior, 11th
ed. Hoboken, NJ: John Wiley &
Sons.
*Hellrlegel, D & Slocum, JW Jr.
(2011). Organizational
Behavior, 13th
ed. Mason, OH:
South-Western Cengage
Learning.

Organizational behavior emotional intelligence

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à Organizational behavior emotional intelligence

Similaire à Organizational behavior emotional intelligence (20)

Plus de Hermenio Jr. Cabusog

Plus de Hermenio Jr. Cabusog (18)

Dernier

Dernier (20)

Organizational behavior emotional intelligence