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UX (user Experience)
DEFINITION:
“User experience” encompasses all aspects of the end-user’s interaction with
the company, its services, and its products.
FACTORS TO CONSIDER:
• Usability
• Meets needs + values
• Memorable
why is it imporant?:
• Happy customers = loyal + returning customers
• Unhappy customers = loss of business + negative buzz
research
know your user
DEFINED AS:
A description of the overall characteristics of a target audience.
• Sex, age, education, occupation, beliefs, etc.
WHY IS IT IMPORTANT?:
Helps to determine and rationalize design decisions.
USER PROFILES
DEFINED AS:
Hypothetical/fictional characters based on user profiles and other data. They
represent different types of users.
WHY IS IT IMPORTANT?:
• Gives designers an idea of who they are designing for.
• Ensures that a design will meet the needs of various users.
PERSONAS
PERSONA EXAMPLE:
http://blog.kissmetrics.com/user-personas-for-seo/
DEFINED AS:
The description of how a persona might interact with a website in order to
achieve a specific goal.
User scenarios answer the following questions:
• Who is the user?
• What does the user want from my site?
• Why does the user come to my site?
• How is the user going to achieve their goal?
WHY IS IT IMPORTANT?:
• Identify what a user would need to accomplish a goal
• Explore different design solutions
• Identify potential problems
USER SCENARIOS
USER SCENARIO EXAMPLE:
A friend has recommended amazon.com to
him. His friend was very enthusiastic about all
the features Amazon offers and above all how
convenient it works, which makes Johnny very
happy because he doesn’t want to spend too
much time looking for a book.
Johnny has an idea of what kind of cupcake book
he wants, and expects to be able to quickly find
options to choose from. He also expects to read
reviews from other users to find out which book is
the right one.
Why does he come to
my site?
How does he achieve
his goal?
Johnny is looking for a book about cupcakes, and
doesn’t want to spend more than $20.
What does he want
from my site?
BEST PRACTICES
(generally)
color
typography
navigation
LINKS
forms
• Appropriate color palette.
COLOR
examples
???
examples
creativekidscenter.net
examples
holykaw.alltop.com/the-psychology-of-color-for-web-designers-inf
examples
rxbalance.com
• Appropriate color palette.
• High contrast between text and background.
COLOR
examples
EASY TO READ
HARD TO READ
ALSO HARD TO READ
color
typography
navigation
LINKS
forms
typography
• Choose appropriate typefaces.
examples
wakwaw.com
examples
blacktomato.com
typography
• Choose appropriate typefaces.
• Hierarchy!
examples
valleyisleaquatics.com
examples
paypal.com
typography
• Choose appropriate typefaces.
• Hierachy!
• Optimal line length is 50-60 characters.
examples
valleyisleaquatics.com
typography
• Choose appropriate typefaces.
• Hierachy!
• Optimal line length is 50-60 characters.
• Size does matter.
examples
business.hibu.com
color
typography
navigation
LINKS
forms
navigation
• Tradional location.
examples
valencia-dmc.com
examples
moremobilerelations.com
navigation
• Tradional location.
• Clear, concise, and distinct labels.
examples
jankoatwarpspeed.com
examples
target.com
navigation
• Tradional location.
• Clear, concise, and distinct labels.
• Make it clear where users have landed.
examples
craigslist.com
examples
barnesandnoble.com
navigation
• Tradional location.
• Clear, concise, and distinct labels.
• Make it clear where users have landed.
• Consistent on every page.
color
typography
navigation
LINKS
forms
LINKS
• Looks clickable.
examples
outreach.hawaii.edu/pnm
LINKS
• Looks clickable.
• Obvious hover state.
examples
griplimited.com
LINKS
• Looks clickable.
• Obvious over state.
• Clear call to action button.
examples
crowdspottr.com
examples
mailchimp.com
color
typography
navigation
LINKS
forms
FORMS
• Keep layout within one column.
examples
baymard.com
FORMS
• Keep layout within one column.
• Labels are relevant and close in proximity.
examples
uxmovement.com
FORMS
• Keep layout within one column.
• Labels are relevant and close in proximity.
• Immediate validation.
examples
twitter.com
examples
twitter.com
examples
badforms.com
resources
where to look
resources
• uxdesign.smashingmagazine.com
• uxmag.com
• uxbooth.com
• nngroup.com
• uxmovement.com
• uxmatters.com
• usabilitypost.com
tiff’s notes
get it?
tiff’s notes
• Know your user!
• Colors have meaning.
• Consider the right typeface and size.
• HIERARCHY!
• Pay attention to your line lengths.
• Navigation is the user’s anchor.
• Don’t make users guess what is clickable
or what to do.
• Forms in one column is best.
• DON’T MAKE ME THINK!
questions?
kat sakata @katroppi
tiff higa @thinktifferent

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HICapacity UI talk by Tiffany Higa