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WORKING WITH A
CONTENT SURPLUS
THE COMPLEXITY OF DISTRIBUTED CREATION, OR
UNCOVERING BURIED TREASURES	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
ABOUT ME
Content	
  strategy	
  doer,	
  manager,	
  mentor,	
  
teacher	
  since	
  1999	
  
	
  
Manage	
  the	
  Content	
  Strategy	
  LinkedIn	
  
group	
  &	
  Chicago	
  Content	
  Strategy	
  Meetup	
  
	
  
Started	
  a	
  content	
  “meetup”	
  in	
  Chicago	
  in	
  
2002	
  (one	
  of	
  3	
  globally	
  at	
  the	
  Hme)	
  
	
  
Consult	
  with	
  associaHons,	
  corporaHons,	
  
nonprofits	
  
	
  
..otherwise,	
  I’m	
  kniNng	
  
DOING CONTENT STRATEGY SINCE BEFORE CONTENT STRATEGY WAS COOL	
  
@hilarymarsh	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
LOGO LOGO LOGO LOGO
LOGOLOGOLOGO
CLIENTS
LOGO
LOGO
Confab,	
  June	
  5	
  2013 	
  	
  Hilary	
  Marsh,	
  Content	
  Company 	
  	
  
HOW I DEFINE CONTENT STRATEGY
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN
WHERE
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN
WHERE
WHY
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN
WHERE
WHY
HOW
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN OF PUBLISHING
WHERE CONTENT
WHY
HOW
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
WHO
WHAT
WHEN OF PUBLISHING
WHERE CONTENT
WHY
HOW
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
A STRATEGIC STATEMENT
TYING CONTENT
(AND COMMUNICATION)
TO BUSINESS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HOW I DEFINE CONTENT STRATEGY
AND THE PEOPLE,
PROCESSES, AND POWER
TO EXECUTE THAT
STATEMENT
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
CONTENT
STRATEGIST AS
ORCHESTRA
CONDUCTOR
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
THE CHALLENGE
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
TYPICAL CONTENT STRATEGY
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
AT A LARGE ORG, IT’S THIS
(ASSOCIATION)
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
…OR THIS
(CORPORATION)
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
WHO KNOWS WHAT?
program	
   product	
   service	
  
employees	
  
exisHng	
  
customers	
  
prospecHve	
  
customers	
  
dealers 	
  	
   sales	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
WHO KNOWS WHAT?
program	
   product	
   service	
  
employees	
  
exisHng	
  
customers	
  
prospecHve	
  
customers	
  
dealers 	
  	
   sales	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
WHO KNOWS WHAT?
program	
   product	
   service	
  
employees	
  
exisHng	
  
customers	
  
prospecHve	
  
customers	
  
dealers 	
  	
   sales	
  
SALE!	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
WHO KNOWS WHAT?
WHO COMMUNICATES?
WITH WHOM?
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
DON’T LET IT
COME TO THIS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
THE SOLUTION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
RESPECT THE DEPTH
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
UNCOVER THE BURIED TREASURES
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
SURFACE THE GEMS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
YOUR MISSION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
PLAY THE GAME
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
BE CORPORATE
ESTABLISH GOALS
FOCUS ON RESULTS
GET EXECS TO AGREE ON GOALS
LEVERAGE THAT BUY-IN
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
FOSTER
COLLABORATION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
GIVE THEM TOOLS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
REDEFINE SUCCESS
WOW ‘EM WITH NUMBERS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
REDEFINE SUCCESS
WOW ‘EM WITH NUMBERS
FROM “PUT IT UP” TO USAGE
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
REDEFINE SUCCESS
WOW ‘EM WITH NUMBERS
FROM “PUT IT UP” TO USAGE
MEASURE SATISFACTION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
HELP THEM TELL THE
STORY OF THEIR SUCCESS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
LATHER, RINSE, REPEAT
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
BUILD YOUR ARMY
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
SUCCESS BECOMES
EVERYONE’S BUSINESS
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
SUCCESS TOOLS
WRITING GUIDELINES
ALL FOR ONE
COLLABORATION
REWARDS
MOTIVATION
Now,	
  wriHng	
  guidelines	
  and	
  
principles	
  make	
  a	
  difference	
  
Now,	
  collaboraHng	
  is	
  more	
  
producHve	
  than	
  compeHng	
  
Now,	
  each	
  person	
  is	
  
moHvated	
  to	
  reach	
  out	
  
Now,	
  individual	
  interests	
  
lead	
  to	
  common	
  good	
  
Now,	
  people’s	
  contribuHons	
  
to	
  everyone’s	
  efforts	
  are	
  
recognized	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
WORKING TOGETHER
FOR CUSTOMER
SATISFACTION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
RECAP
RESPECT THE SILOS
UNCOVER THE BURIED TREASURES
GET EXECUTIVE BUY-IN
BUILD YOUR ARMY
HELP THEM TELL NEW SUCCESS STORIES
WORK TOGETHER FOR CUSTOMER SATISFACTION
Hilary	
  Marsh,	
  Content	
  Company 	
  	
   Confab,	
  June	
  5	
  2013 	
  	
  
THANK YOU.
Hilary	
  Marsh,	
  Content	
  Company 	
  	
  
hilary@hilarymarsh.com @hilarymarsh	
  
Confab,	
  June	
  5	
  2013 	
  	
  

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Managing Content Surplus

  • 1. WORKING WITH A CONTENT SURPLUS THE COMPLEXITY OF DISTRIBUTED CREATION, OR UNCOVERING BURIED TREASURES   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 2. ABOUT ME Content  strategy  doer,  manager,  mentor,   teacher  since  1999     Manage  the  Content  Strategy  LinkedIn   group  &  Chicago  Content  Strategy  Meetup     Started  a  content  “meetup”  in  Chicago  in   2002  (one  of  3  globally  at  the  Hme)     Consult  with  associaHons,  corporaHons,   nonprofits     ..otherwise,  I’m  kniNng   DOING CONTENT STRATEGY SINCE BEFORE CONTENT STRATEGY WAS COOL   @hilarymarsh   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 3. LOGO LOGO LOGO LOGO LOGOLOGOLOGO CLIENTS LOGO LOGO Confab,  June  5  2013    Hilary  Marsh,  Content  Company    
  • 4. HOW I DEFINE CONTENT STRATEGY Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 5. HOW I DEFINE CONTENT STRATEGY WHO Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 6. HOW I DEFINE CONTENT STRATEGY WHO WHAT Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 7. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 8. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN WHERE Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 9. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN WHERE WHY Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 10. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN WHERE WHY HOW Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 11. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN OF PUBLISHING WHERE CONTENT WHY HOW Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 12. HOW I DEFINE CONTENT STRATEGY WHO WHAT WHEN OF PUBLISHING WHERE CONTENT WHY HOW Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 13. HOW I DEFINE CONTENT STRATEGY A STRATEGIC STATEMENT TYING CONTENT (AND COMMUNICATION) TO BUSINESS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 14. HOW I DEFINE CONTENT STRATEGY AND THE PEOPLE, PROCESSES, AND POWER TO EXECUTE THAT STATEMENT Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 15. CONTENT STRATEGIST AS ORCHESTRA CONDUCTOR Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 16. THE CHALLENGE Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 17. TYPICAL CONTENT STRATEGY Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 18. AT A LARGE ORG, IT’S THIS (ASSOCIATION) Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 19. …OR THIS (CORPORATION) Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 20. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 21. WHO KNOWS WHAT? program   product   service   employees   exisHng   customers   prospecHve   customers   dealers     sales   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 22. WHO KNOWS WHAT? program   product   service   employees   exisHng   customers   prospecHve   customers   dealers     sales   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 23. WHO KNOWS WHAT? program   product   service   employees   exisHng   customers   prospecHve   customers   dealers     sales   SALE!   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 24. WHO KNOWS WHAT? WHO COMMUNICATES? WITH WHOM? Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 25. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 26. DON’T LET IT COME TO THIS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 27. THE SOLUTION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 28. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 29. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 30. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 31. RESPECT THE DEPTH Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 32. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 33. UNCOVER THE BURIED TREASURES Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 34. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 35. SURFACE THE GEMS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 36. YOUR MISSION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 37. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 38. PLAY THE GAME Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 39. BE CORPORATE ESTABLISH GOALS FOCUS ON RESULTS GET EXECS TO AGREE ON GOALS LEVERAGE THAT BUY-IN Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 40. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 41. FOSTER COLLABORATION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 42. GIVE THEM TOOLS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 43. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 44. REDEFINE SUCCESS WOW ‘EM WITH NUMBERS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 45. REDEFINE SUCCESS WOW ‘EM WITH NUMBERS FROM “PUT IT UP” TO USAGE Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 46. REDEFINE SUCCESS WOW ‘EM WITH NUMBERS FROM “PUT IT UP” TO USAGE MEASURE SATISFACTION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 47. HELP THEM TELL THE STORY OF THEIR SUCCESS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 48. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 49. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 50. LATHER, RINSE, REPEAT Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 51. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 52. BUILD YOUR ARMY Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 53. SUCCESS BECOMES EVERYONE’S BUSINESS Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 54. SUCCESS TOOLS WRITING GUIDELINES ALL FOR ONE COLLABORATION REWARDS MOTIVATION Now,  wriHng  guidelines  and   principles  make  a  difference   Now,  collaboraHng  is  more   producHve  than  compeHng   Now,  each  person  is   moHvated  to  reach  out   Now,  individual  interests   lead  to  common  good   Now,  people’s  contribuHons   to  everyone’s  efforts  are   recognized   Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 55. WORKING TOGETHER FOR CUSTOMER SATISFACTION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 56. Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 57. RECAP RESPECT THE SILOS UNCOVER THE BURIED TREASURES GET EXECUTIVE BUY-IN BUILD YOUR ARMY HELP THEM TELL NEW SUCCESS STORIES WORK TOGETHER FOR CUSTOMER SATISFACTION Hilary  Marsh,  Content  Company     Confab,  June  5  2013    
  • 58. THANK YOU. Hilary  Marsh,  Content  Company     hilary@hilarymarsh.com @hilarymarsh   Confab,  June  5  2013