build organizational resilience and improve employees engagement. Helps with remote work and handle the new COVID-19 crisis. Helps handle with Coronavirus.

1. 12 Steps To Build
Organizational
Resilience
And Improve Employees
Engagement

2. 1.
Overcommunicate

3. Optimistic and realistic
over-communication
● Addresses one of the major stress factors - uncertainty
● Reduces ambiguity, politics, conflicts, misinterpretations
● Solidifies the perception that ‘things are in control’
● NO Bullshit - don’t promise that ‘things will be ok’
● NO Panic - don’t tell them that ‘it is a shitshow’

4. 2.
Obtain Alignment

5. Align your business goals
● Communicate your honest business impact assessment
● Set updated KPIs & how they are measured
● Make sure EVERY employee knows what the top priority
tasks are

6. 3.
Empower Your Managers

7. Your managers are your
Resilience Officers
● Law of the few - your leaders have the ability to “tip” the
organization in the direction of resilience and to serve as a
catalyst to increase group cohesion and dedication to the
“mission.”
● Find those that could hold this title, assign it to them and
empower them

8. 4.
Encourage Desired
Behaviors

9. Resilient culture
● Role Modelling that starts from the very top
● Set values and derived behaviors
● Communicate your desired and undesired behaviors
● Reward, promote, compensate and recognize based on
these behaviors
● Consistency is a MUST to achieve high level of integrity

10. DecisivenessOptimism
Open
Communication
Resilience is generated by demonstrating
Integrity

11. 5.
Improve Remote Team
Effectiveness

12. Effective teams practices
● Psychological safety
● Equal “airtime”
● Trust & dependability
● Structure & clarity
● Meaning and shared goals
● Make an Impact

13. 6.
Develop Ceremonies

14. Routine leads to stability
● Design ceremonies
○ Daily stand-ups
○ Weekly all-hands
● Ask weekly
○ What are your 3 top priority tasks?
○ What worked well for us and for you this week?
○ What can we improve?
○ What can we do to move faster?
○ What do you need from me as your manager to
perform at your best?

15. 7.
Check On Individuals

16. Ask, repeatedly
● Professional checks
○ What are your 3 top priority tasks?
○ What worked well for us and for you this week?
○ What can we improve?
○ What can we do to move faster?
○ What do you need from me as your manager to
perform at your best?
● Mental temperature check
○ How do you feel?
○ What is your stress level?
○ How can I be of help to reduce your stress?

17. 8.
Embed Empathy Into Everything

18. Empathy is crucial, now
more than ever
● All researches show that it is a critical management skill
● The ability to understand employees’ needs can be
translated into creating value for them and supporting
them
● Telling people to relax is ineffective. Behaving in a way that
induces relaxation - is.
● Acknowledge and accept their feelings - whatever they are
- fear, anxiety, frustration
● Don’t criticize. Don’t ignore. Don’t dismiss or say “get over
it”. Most people don’t know how.

19. 9.
Use Positive Psychology

20. Positive psychology
develops employees’
resilience
● Celebrate successes (big and small)
● Praise in public, criticize in private
● Praise a lot. No one died as a result of “praises
overdose”
● Use positive language
● Be self-compassionate
● Do not criticize yourself
● Limit sarcasm, eliminate cynicism

21. Benefits of positive
organizational psychology

22. 10.
Educate Your Employees

23. Invest in your employees
by educating them
● How to relieve stress
● Emotional Management
● Mindfulness
● Meditation
● Adopting a “Growth Mindset”

24. 11.
Spend Quality Time

25. Make them feel special and
meaningful
● Feeling meaningful is a basic human need
● Make it personal
● Remote doesn’t mean you can’t have personal time
● Set personal quality time - don’t talk just about work
● Acknowledge their personal contribution and added value
to you as a manager and to the team

26. 12.
Tell Them You Love Them

27. Feeling loved is a basic
crucial need
● They need it
● It is contagious
● Practice as many forms of love
○ Words of affirmation
○ Acts of service
○ Gifts / bonuses
○ Spend quality time
● Your employees remember, so this will have a great ROI
after the crisis
● Make it genuine

28. ֿThank You
Hillik Nissani - www.thevalyou.com
h@thevalyou.com +972-544-922123