This document discusses how project management is evolving with new web technologies known as Web 2.0. It explores how tools like wikis, blogs, and social networks can facilitate more collaboration and knowledge sharing on projects. While traditional project management focuses on control and hierarchy, project management with Web 2.0 emphasizes decentralization, bottom-up planning, and emergent structures. Some questions are raised about whether this represents a new model of "Project Management 2.0" or just enhanced communications. Examples are given of how Capgemini is using various Web 2.0 tools.

1. Project management meets Web 2.0
2009 Henk-Jan van der Klis & Rick Mans Capgemini

2. Introduction
Rick Mans Henk-Jan van der Klis
Architect / Social Media Strategist
Engagement manager
F66 Business Analysis - SAP - Data Centric
B52 Insurance & Pensions
Services & Testing
with Capgemini since 1/1/1999
with Capgemini since 1/4/2007
2009 Capgemini

3. TechnoVision 2012: The YOU experience
Mashup Role-based
applications user portals
Rich Internet
iPodification
applications
Characteristics
•New generation of user interface
technologies and Internet-based
collaboration platforms
•A customized experience for users
allowing them to connect freely to the
outside world to act, interact,
collaborate, co-create, learn and share
knowledge
•A new generation of technology with a
myriad of features that will change the
habits of buying and communication
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

4. TechnoVision 2012: From transaction to interaction
Smart
business
networks
Social
collaboration Free agents
tools / Wiki- nation
nomics
Characteristics
•Organisations and individuals in a
continuous cycle of learning, creating
and collaborating
•Creating additional value through
business innovation with
markets, players and consumers
constantly shifting position
•Global ‘open’ markets where
information on available products and
vendors vastly increases the
competition compared to the levels of
existing localised ‘closed’ markets
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

6. Máxime Verhagen - Twitter en TwitPic live vanuit de Trêveszaal
Transparency rules?
• @maximeverhagen biedt
inkijkje, maar
• Hij wordt wel berispt door
Balkenende
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

7. Twitter among surgeons – offshore communications
Story Highlights (February 17, 2009)
•For the second known time,
surgeons "Twittered" last week
during surgery
•Doctors used social-
networking site Twitter to give
updates about the procedure
•Following along online were
other doctors, medical
students and the merely
curious
•Surgeons hope twittering will
help educate other doctors and
the public
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

8. Web 2.0: Community, Communications, Collaboration and Creativity
Technovision definition
Web 2.0, when used in the context of analysis and promotion of
web technology, refers to a perceived second generation of
web-based communities and hosted services — such as social-
networking sites, wikis and folksonomies — which aim to
facilitate collaboration and sharing among users.
Wikipedia definition
Web 2.0 is a term describing the changing trends in the use of
World Wide Web technology and web design that aim to
enhance creativity, communications, secure information
sharing, collaboration and functionality of the web.
Web2.0 defined
2009 Capgemini

9. Trustworthy information: share with and use from others
Some questions
•Where do you search for
information?
•What’s a trustworthy source
of information for you?
•Are you a
‘newsmaker’, ‘aggregator’ or
source of information to
others?
•Do you agree with ‘Knowledge
is power, sharing knowledge is
more powerful’?
2009 Rick Mans & Henk-Jan van der Klis Capgemini

10. Project management 2.0?
Wikipedia definition
Project Management 2.0 (social project management) is the natural evolution of project
management practices brought by Web 2.0 technologies. This second-generation Web
environment has imposed itself by virtue of new Web services and applications, which quickly
replace traditional project management software. Such applications include:
blogs, wikis, collaborative software, etc. With broadband as the new utility, virtual teams now can
work together much more efficiently by utilizing the new-generation, Web-based project
management tools.
These tools challenge the original definition of project management. Project Management 2.0
represents a dramatic shift toward having collaboration as the heart of project management. The
transformation appears in the role of the project manager and in the interaction with clients.
2009 Capgemini

11. Project management, tools and collaboration illustrated
IPMA Projectie december 2008 IPMA Projectmanagement Parade april 2009
. .
2009 Capgemini

12. Project management meets web 2.0 illustrated
Wiki for communication and knowlegdge sharing Profile, resume for hiring
•Projectmanagement wiki (Capgemini / IPMA-NL) • LinkedIn
•Confluence wiki at Achmea projects • Plaxo
Web-based project management Getting things done
• Basecamp
•Remember the Milk
• Comindwork
•GTD Inbox for Gmail (Firefox add-on)
2009 Capgemini

13. Project management meets web 2.0 illustrated
Social networks on project management Bloggers on project management (related topics)
• Project Management Groep Nederland (@ • Sander Hoogendoorn
LinkedIn) • Henk-Jan van der Klis
• IPMA-NL (@ LinkedIn) • Melle de Vries
• PPMNG
• Ikdoeprojecten.nl (@ Ning)
Bloggers on IT trends
• Capping IT Off
• Mark Nankman
• Nikhil Nulkar
• Rick Mans
• Lee Provoost
2009 Capgemini

14. Web 2.0 comes to Microsoft Outlook
2009 Capgemini

15. Wait a minute! Web 2.0 -> Collaboration as the heart of project management
2009 Capgemini

16. Consequences of Web 2.0
2009 Capgemini

17. Joining the Web 2.0 experience has a positive impact
Try before you buy Communications platform
Use LinkedIn and Plaxo to evaluate new hires
Feed stakeholders. Give your stakeholders a
New hires often participate in various online
platform for expressing their thoughts.
profile sites. Use it to your advantage!
The web is always on Transparency
“Opening up” is the thing to do.
Be transparent about everything involving your
You can always access your e-
project, and invite participation.
mail, planning, project documents.
Get to know and trust your userbase: integrate
their feedback in your iterations.
2009 Capgemini

18. Ignoring Web 2.0 could potentially bring bad things
Blogging Unhappy customers
Do you have a policy on blogging?
Unhappy stakeholders / customers tend to be
Channel the enthusiasm of your blogging project
very vocal!
members and stakeholders by either setting clear
From the outside, no one can see if those
guidelines, or by fully trusting and allowing
unhappy customers represent a minority.
everything.
Communication strategy
Is your communication strategy tuned towards
Web 2.0?
Embrace the new, unconventional marketing
opportunities that Web 2.0 brings!
2009 Capgemini

19. Blogging policy extended

20. Web 2.0 benefits are mainly qualitative in nature
Web 2.0 applications allow you to
– Increase employee attraction by using talents to participate in innovation.
– Capture knowledge more efficiently.
– Make data easily available and exchangable between departments.
– Increase collaboration.
– Be more agile and strategically lined up to target your competitors.
innovate
2009 Capgemini

21. You can’t control conversations
2009 Capgemini

22. There are many web 2.0 alternatives to a water cooler or coffee machine
You are what others tell about you
– Reputation is what other make of it. The ‘outside world’ creates and breaks reputations.
– If you do not participate in this conversation with the ‘outside world’, the ‘outside world’
will define your reputation.
– Texts on internet are always there.
– Damage control
What are people telling about you? What are they telling
about your project, program, client or Capgemini?
Een goede (online) reputatie komt te voet en gaat te paard
2009 Capgemini

23. Is your project scope unique or do you try to reinvent the wheel?
2009 Capgemini

24. Project management knowledge & practices are freely available online
Projectmanagement wiki – PRINCE2 Deliver – Unified project management
. .
2009 Capgemini

25. Web 2.0 is about emerging trends. Do experiment just like Capgemini and us
Bottomline
• Follow
• Create
• Engage
2009 Capgemini

26. Slideshare – presentations shared beyond company borders
May 2009 figures
•292 Capgemini related
presentations:
projects, research, methods, C
apgemini service offerings, etc.
•271 Capgemini colleagues are
Slideshare users.
•Our January 2009 version of
Project management meets
web 2.0 already got 1,259
views online.
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

27. Yammer –Twitter-like microblogging within company borders
May 17, 2009 figures
•2,211 Capgemini colleagues
use Yammer, compared to 100
in January 2009.
•16,490 messages
•113 groups
•Large user groups in the
Netherlands, Nordic
countries, India, UK
•A proven stepping stone for:
•Updates to Cwiki
•Questions and answers
•Worldwide relationships
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

28. Youtube – broadcast yourself
May 17, 2009 figures
•387 Capgemini videos on service
offerings, corporate
communications, events, projects,
personal experiences.
•Upper left: Capgemini ZON
(Heerlen)
•Upper right: Salil Parekh on
Capgemini India operations
•Middle left: Capgemini Spain in
SecondLife
•Middle right: External ad campaign
at Schiphol
•Lower left: Capgemini BAS 2009
New Year’s event at Dolfinarium
•Lower right: a walk at Les Fontaines
2009 Rick Mans & Henk-Jan Rickder Klis Capgemini
2009 van Mans Capgemini

29. Project management + web 2.0 = Project management 2.0?
Traditional Project Does Wikipedia tell the truth?
Project Management 2.0
Management
Centralization of control Decentralization of control
• Another marketing buzz word?
Top-down planning Bottom-up planning • Does web 2.0 change project
Authoritarian environment Collaborative environment management or communications
Implied structure Emergent structures paradigms?
Limited/Restricted Access to Organized/Unlimited Access to
the plan the plan
Global/Live Access to
Local Access to information
information
Limited Communications Unlimited Communications
within team within team
Separate projects Holistic approach
Overly complex tools Easy to use tools
Rigidity of tools Flexibility of tools
2009 Capgemini

30. Project management + web 2.0 = Social project management?
Does Slideshare tell the truth?
• Is Agile project management the way
to escape project management 1.0
failures?
• Can every project assignment be
broken into smaller projects?
• What’s new?
2009 Capgemini

31. Your questions & feedback, please (you don’t have to follow us on Twitter)
Rick Mans Henk-Jan van der Klis
http://www.capgemini.com/technology-blog/ http://www.henkjanvanderklis.nl
http://twitter.com/rickmans http://twitter.com/hjvanderklis
http://www.linkedin.com/in/rickmans http://www.linkedin.com/in/henkjanvanderklis
2009 Capgemini