Hospolis Global Solutions is a fully integrated Business Process Management company offering Business Transformation, Technology Enabled and Transaction Processing Solutions to Hospitality, Travel, Leisure & Entertainment industry verticals. The company strives to deliver measurable business value to its clients through an integrated solution approach to the client’s pain points. Hospolis Global Solutions offers highly customized, tailor made solutions that addresses client’s key need to remain competitive. The key differentiators are – vertical and practice solutions by professionals with deep domain expertise , flexible risk- reward model of pricing, appropriate integration of technology application solutions, where applicable and an analytical approach to business solutions and services. www.hospolisglobal.com or sales@hospolisglobal.com

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CUSTOMER
EXPERIENCE
SOLUTIONS
THINK BIGGER

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1.1. Customer Experience as a key differentiator
Delivering flawless customer service and looking beyond every customer touch point from your company
or establishment as an ‘Experience’ is critical to success in today’s competitive arena. Several Hotels,
Restaurants, Airlines and Multiplexes use Customer Feedback mechanisms to
gauge the level of satisfaction of their customers. The satisfaction scores are
collated as a dashboard score and reviewed by management teams for action. Is
that enough? Are you really differentiating ‘Customer Experience’ from your
competition? Are you really ahead of the curve when compared to others in
‘Customer Experience’ standards and delivery? Are the insights you receive
really actionable?
Are they
measureable? How does it loop back to your
employee training? How is the effectiveness of
the customer delivery process ever checked?
There are several questions that arise to enable
a company/brand wanting to differentiate itself
using ‘Customer Experience’ as a medium to
higher stakeholder returns.
1.2. Mystery Customer Audits
With the deep domain expertise in Hospolis
Global Solutions in Customer Experience
Management in hotels, restaurants, airlines and
multiplexes, we offer a comprehensive
‘Customer Experience’ solution to help you
stay ahead of the curve and exceed your
customer expectation.
1.3. Methodology
Hospolis Global does more than just audits – it solutions with the clients on Customer Experience
processes that keeps them competitive and works with them through the journey of implementation.
Hospolis Global uses the P-I-D-I-P* methodology of Malcom Baldridge Quality Framework in assessing
and driving improvements across the shop-floor service results. (*PIDIP = Process Improvement Design
Implementation Plan). The Mystery Customer Audit is just one step in the entire design of creating
differentiating Service Designs.
1. CUSTOMER EXPERIENCE & MORE

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 Rich domain experience of more than 18 years in the field of Customer Relationship
Management
 Not just an Audit Reporting Solution, works with the client to strengthen the process
touch points across the entire Customer Value Chain
 Works hands-on with the client to bring about transformation in Service Delivery at the
shop floor level
 Focuses on Experiential standards that creates a differentiating edge for the clients
 Ideal for those brands wanting to differentiate and/or are plagued with Customer
Resolution or delivery issues
 Analytical approach to problem –solution in delivery
 Ability to swiftly deploy necessary technology tools for process simplification
 Measurement System design for effectiveness of training of cross cutting, experimental
standards deployment across the organization
 Strong Client Engagement Methods for success – clear ROI
 A clear demonstration of customer acquisition and retention
2. Why Hospolis Global Solutions
About Hospolis Global Solutions:
Hospolis Global Solutions is a Business Process Management company offering a fully integrated
business transformation, technology and transaction solutions for Hospitality, Travel, Leisure and
Entertainment companies. The company strives to deliver measurable business value to its clients
through an integrated solution approach to the client’s pain points.
Hospolis Global Solutions offers highly customized, tailor made solutions that addresses client’s
key need to remain competitive. The key differentiators are – vertical and practice solutions by
professionals with deep domain expertise , flexible risk- reward model of pricing, appropriate
integration of technology application solutions, where applicable and an analytical approach to
business solutions and services.
For more information contact us on sales@hospolisglobal.com or log onto www.hospolisglobal.com

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Hospolis Global Solutions (C) Copyright . All Rights Reserved
mpany