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Plus de Ali Anani, PhD (20)
Building healthy media relationship
- 3. I
bla
bla
bla
People
shall
not
listen
to
you
unless…
mmm bla
bla
??!!
- 5. YOU People
will
trust
you
if
you
build
Credibility Reliability
Avoid
using
I
instead
of
you
-‐
that
is
showing
concern
for
the
client
- 7. Having
built
trust
is
NOT
enough
because
customers
now
do
not
voluntarily
give
trust
to
consultants
- 10. Similar
to
stock
markets
people
build
their
trust
and
do
trust-‐based
business
on
a
5+3
wave
- 11. Commit
5
Classify Capitalize
3 B
4 A
Connect
1 Create
C
2
Collect
- 12. Commit
5
Classify
3
Connect 4
1 Create
2
Collect
- 13. This
wave
goes
up
and
down
and
not
in
a
straight
line
so
that
we
may
evaluate
the
experiences
gained
- 15. safety
Feeling
safe
that
they
deal
with
you
is
a
priority
- 20. customers’
concerns
This
way
customers
feel
you
are
one
of
them
Customers
trust
birds
of
the
same
feather
- 22. Trust B uilding P hase Business B uilding P hase
Commit
5
Classify Capitalize
B
3
A
Connect Create Continue
4
1
C
Cultivate
2
Collect