Contemi - InsurTech Innovation Award 2022

1. Delivering Proven Efficiencies Across The Value Chain
TRUSTED TECHNOLOGY SOLUTIONS
PARTNER FOR FINANCIAL SERVICES

2. INDUSTRY LANDSCAPE – INSURANCE COMPANIES PERSPECTIVE
COMPANY PROFILES
NEEDS
IMPLICATION
CHALLENGES
STATUS
 The pandemic has drastically changed
the customer’s buying behaviour and
their expectation of insurance
services– Efficiency and Online
availability.
 Customers have little or no brand
loyalty for insurer’s products
 New technology giants (Big Tech) like
Google, Amazon and service providers
are making entry into the market
 Traditional ‘one size fits all’ insurance
products are losing their relevancy.
Customers are seeking more on
demand-driven and personalized
products
 Insurers are still struggling to
accelerate their digital
transformation pace and scale their
online business due to complexity and
constraint of their legacy IT
infrastructure and technology
 Despite the effort to become digital,
majority of the sales and servicing
processes are still manual and
disjointed
 Facing fierce competition from new
market players i.e. technology giants
and insurtechs companies with their
innovative technology enabled
product and service offerings
 Unable to capture potential digital
market revenue
 Estimated 2 to 3 times higher
average customer acquisition cost
 Losing its competitiveness and
differentiation in the market
 Increase customer churn rate due
to poorer customer experience
 Limitation in process automation
and efficiency which will likely
increase operation cost
 Incur higher cost to maintain and
scale business on legacy IT
infrastructure
 Acquire both online and offline customers by creating
multiple touch points end to end. Heavy digital
presence but not losing the human touch.
 Building brand differentiation & customer loyalty
through product & service innovation harnessing
the power of technology e.g, data & analytics
 Provide an omnichannel approach from sales
initiation to post-sales and claims settlement to
ensure a frictionless & consistent customer
experience
 Invest in the right IT solution as the start to
embark on its digital transformation journey – easy
& quick to time to market, lower cost to
maintain & scale, flexible integration
Insurers, insurance
distributors, Brokers &
Insurance startups
Retail
Consumer
Market
General or Personal line
Insurance products e.g.
Car, home, PA products
Distributing insurance products direct
to end customers (B2C) or via
affinity partnership channels(B2B2C)

3. KEY PAIN-POINTS REPORTED
Here are the 4 significant pain points that most insurance companies reported in the current and evolving market landscape.
Time To Market
Although Insurers often are quick to
adapt to change, a long time to
market is an important concern to
launching new products and
services or changing current
offerings.
Costly Incoherent
Systems
Many Insurers still have multiple,
outdated systems. IT departments
spend 73% of their existing budget
for the maintenance of systems.
Customer
Experience
High loyalty is a result of good
digital services and customer
experience. However, the consumer
perception of digital services in
insurance falls way behind other
industries.
90% of Insurers report that they
face challenges in harnessing the
power of data management,
analytics and delivering efficient and
correct reporting.
Analytics &
Reporting

4. OUR SOLUTION
A cloud-native modular insurance software delivered as a service.
Built on microservices to deliver a low-code/now-code digital
platform to automate and simplify the business value chain quickly
and cost-effectively.
Seamless solves the need for speed and flexibility for insurance
providers and distributors while ensuring data security, cost
efficiency and seamless customer/user experience.
Supports multi-languages, currencies, products, channels, device
interfaces & user profile types thoughtfully designed to cater for the
business needs of both local and international markets.
Seamless.insure

5. SEAMLESS MICROSERVICES SUPPORTS THE ENTIRE CUSTOMER JOURNEY
Customer white-labelled
front-end sales portal
Customers fill out risk details
& get an instant quote
Seamless white-labelled
servicing portal
Customers perform policy
amendments, retrieve policy
document
Awareness Consideration Purchase Service & Support Loyalty & Advocacy
Seamless white-labelled
omnichannel front end
sales portal
Customers engaged & find
out more on the product
coverage
Seamless white-labelled
front end loyalty app/portal
Customers collect reward
points via referral, cultivation
of no claim behavior etc &
constantly engaged on new
products & promotion
Seamless white-
labelled front end
claims app/portal
Front to back claims
management
Customers submit
claim case online &
receive claims pay
out
Full Fledge B2B
CRM platform
Marketing campaign
created & executed
on target segments
Campaign messages triggered
& received by customers
Phone calls, SMS, Push notification
via social messaging apps
(whatsapp, Line etc)
Seamless white-
labelled front-end
sales portal
Customers review/
accept total premium
amount, complete
purchase & receive
policy documents email
SEAMLESS GROW
Analytics & Reporting
Embedded, customisable report dashboard offers a unified view
and strong visualization of data- Reports can be downloaded in
CSV, excel format for data extraction purposes.
API Connectivity
Allows 3rd parties to access and embed your relevant insurance
product & services APIs into their ecosystem & customers’
purchase journey ensuring a frictionless experience.

6. SEAMLESS.INSURE HELPS INSURERS & DISTRIBUTORS WITH
It not only helps to overcome the reported challenges but also enables insurance providers to accelerate their digitalization
pace and innovate at speed.
No-Code/Low-Code
Development
Plug & Play APIs Pay As Per Usage
Model
Rule-Based Workflow
Editor
To reduce the need to write
code to digitalise processes
with its easy-to-use graphical
interfaces, pre-built
templates & drag & drop
features. Insurers can
innovate faster without reliance
on the IT team.
To easily integrate with partners to
create a digital ecosystem &
superior digital journeys.
To start small and pay for only
what they use. Add more as grow
and evolve.
To automate end-to-end business
processes with simple rule-based
Build frictionless experiences for
customers, agents/brokers &
administrator users. workflows.

7. TURN ON/OFF THE MICROSERVICES BASED ON BUSINESS NEEDS
Clients have the
complete flexibility to
decide and select
only the modules
they need by
enabling/disabling
the module via
simple configuration
without any
new/changes in
code.

8. SUCCESS CASE
• An insurance company that offers non-life insurance to both individuals and companies in Singapore & Hong
Kong. The client is a strong believer in providing insurance & high-quality service for selected and
responsible customers. Their business concept is built upon a strong lead referral framework. It has a
demand to develop and ameliorate business relationships with customers, focuses on customer retention
and ultimately drives sales growth, particularly in the insurance sector which is its main business.
• What specifically the client wanted from Contemi – An effective lead management tool to support them
to maximize the value of every customer interaction while increasing the efficiency of sales and
marketing teams.
THE CLIENT
THE NEEDS
• Contemi implemented a single CRM platform that offers the
following services/features to support the entire lifecycle -
• Upload & import hundreds of leads into the platform instantly
using pre-defined templates. Automated inbuilt validation
checks to identify duplicates & errors.
• Tasks are automatically assigned to different sales group with
given timeline to complete. End to end tracking of “lead to
customer” progress across all pipeline stages.
• Campaign feature allows users to create, design and send
campaigns to selected target groups of leads or customers
about product launches and related information at scheduled
time. The number of views and clicks in the campaigns were
also tracked.
THE SOLUTION THE IMPACT
• Easy and quick leads data consolidation and import
process. Data consistency and accuracy were also
improved.
• Gained higher operation efficiency as all data and tasks
are managed on a single platform with proper audit trail
and tracking.
• Higher conversion and referral rate.
• Full visibility and transparency on entire leads
management process has allowed the client to identify
process bottlenecks/issues and address them instantly.
• Improve leads management and sales operations process
through high degree of automation & digitalization
• Campaign and referral tool to enhance the leads qualification
and conversion rate.
• Technology partner with the expertise to handle the
architecture and entire deployment process of the lead
management platform
“ When thinking untraditionally in a
traditional business, you also require a
partner on the IT end, that is willing to think
untraditionally. That is why we chose to
cooperate with Contemi ". – CEO
• Centralize data from the platforms for data management and
statistic
Modules implemented -

9. THE SEAMLESS IMPACT - PROVEN ROI
 Employee productivity &
customer experience
improved by 20%
 Up to 50% decrease in
Time to launch new
products
 Time to settle claims
reduced by up to 40%
 Infrastructure costs
reduced by 30%
 15% faster speed to market
(sales & distribution)
Better Faster Cost-Effective
Sales & Servicing Speed to Market IT Infrastructure
“By aiding in our modernisation and streamlining process, Contemi
has proved itself as a very reliant partner for our company, excellent
communication throughout all project and easy setup for
cooperation. Contemi has been one of the key contributors in helping
HOGS becoming the most modern and efficient company within its
industry“.
- CFO, HouseOfGuarantees.
"There are several aspects that we deeply value with Contemi.
First, their proactive and deeply supportive culture, which lies
at the heart of all our key relationships. Secondly, they
understand our business and they add value to our thinking,
solutions and our designs constantly. Thirdly, the technical
skills and knowledge and, increasingly, experience, arising from
Contemi's home in Vietnam.“
- COO, Singlife

10. ABOUT CONTEMI SOLUTIONS
Since 1999
Delivering business value in financial services transformation
$50 Billion +
Client assets managed with Contemi Software
50000+
Users
50+
Clients across 3 continents– Europe, Asia, Australia
250+
Employees from 11 countries
5
Development centers spread across time zones
 Trusted & Proven Industry Expertise
 Local, Regional & Global Reach and Experience
 Comprehensive & Modular Capabilities
Our bundle of software solutions and services enable banks, insurance companies,
capital market firms, and asset and wealth managers of all sizes to cut through
complexity and optimise end-to-end processes for greater simplicity and user
experience, actionable insights, business efficiency and profitability while
ensuring compliance.
Our Clients - And Their Customers - Are At The Centre Of Everything We Do

11. TRUSTED BY REGIONAL & GLOBAL FINANCIAL PLAYERS
Best Onboarding &
Client Portal 2021
Best Buy-Side CRM
Platform 2021
2021 Global AI
Fintech100
Best Regional CEO Business Leadership Award
2021
Product Specialist Award
2021
2021 Global
WealthTech100
Best Corporate Actions
System 2019 & 2020
Best Investment Management
Application 2019
Analytics- Best Innovative
Fintech Solution 2017 & 2020
INDUSTRY-RECOGNITIONS
ALLIANCES & PARTNERS

12. i n f o @ c o n t e m i . c o m
w w w. c o n t e m i . c o m
Seamless.Insure
For A Faster, Flexible, Cost-Efficient & Secure Digital Insurance Business
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