2. 2
8 minutes …..
Working together to accelerate the digital transformation of insurance
1) Identify the key problems in healthcare delivery
2) Look at the single most important macro trend in healthcare
3) To provide a point of view that the future in healthcare is not
“doom and gloom” – and we at the dawn of a “new age” of
discovery
4) To articulate a delivery model that leverages this macro trend
and can radically improve healthcare delivery
5) And finally… to come back to earth and look at some of the
roadblocks
3. 3
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4. 4
1. Key problems in healthcare delivery
Working together to accelerate the digital transformation of insurance
• Private healthcare is conflicted: hippocratic oath vs. profit
• Private insurance is conflicted: contractual promises vs. profit
• The consumer has not been empowered to take control
• Whilst regulation & government has a role to play we know
state ownership crowds out innovation
“The existential problem in healthcare = creating a system
that can manage conflicting motives of private stakeholders
whilst allowing the resource allocation efficiency of free
markets to operate”
5. 5
2. DATA is the macro trend in healthcare
Working together to accelerate the digital transformation of insurance
MORE DATA + DATA ANALYTICS + ACTIONABLE INSIGHTS
=
HEALTHCARE TRANSFORMATION
“We will all have health data passport by 2030.
Our personal health data will be more important than our financial data.
Data is the change agent for the healthcare industry”
6. 6
3. There is no healthcare crisis
Working together to accelerate the digital transformation of insurance
1) We are living longer and healthier lives
2) Science is progressing faster than ever
3) Data driven healthcare innovation is lower cost than other
forms of innovation
4) Data enables measurable and cost effective preventative
medicine and lifestyle modification solutions
5) Data will give more power to consumers (and reduces the
dominance the medical profession has on healthcare
provision)
“The key challenge is to reorganise healthcare industry around the data.
Current healthcare provision is siloed. “
7. 7
4. The Solution: Healthcare Data Exchanges (HDX)
Single source of truth
Data access for all
Healthcare
Data
Exchange
(HDX)
A HDX enables the multiple
handshakes needed in healthcare
Working together to accelerate the digital transformation of insurance
8. 8
HDX as an enabler for innovation
Working together to accelerate the digital transformation of insurance
“a healthcare data exchange will be the enablng
custodian and exchange centre of healthcare data
for all stakeholders.
The healthcare
consumer
My Health Passport
Healthcare
Data
Exchange
(HDX)
Middleware for easy integration + data repository
Clinics &
Doctors
Hospitals Pharmacies Med tech
Fin Tech /
InsurTech
Financiers &
Risk managers
A network of risk managers and healthcare financiers
Insurance
companies
State i.e.
tax
Family &
Out of
Pocket
NGO Gift aid
my health
data
My financial
cover
My “doc bot”
My
specialist
health team
My wellness
team
9. 9
5. Paradise postponed? practical roadblocks
Working together to accelerate the digital transformation of insurance
1. How can a HDX be created? How many are needed in each
country?
2. What is the role of the state in an HDX? Can a consortium
own it? Should a single private sector company be allowed to
own it
3. Who owns the IP on the data insights?
4. What are the “rules of the road” on data privacy and
ownership
“Dynamic and vibrant”
“Trusted guardian”
HDX Wish list
“Efficient and effective”
“Dynamic and vibrant”
“Do no evil…”
“Powered by blockchain?”
Obvious statement : health is super important and health systems in nearly all countries could do with improvement
At the heart of the problem are two conflicts of interest (health providers - profit incentive vs hippocratic oath, insurers - profit incentive vs meeting contractual promises) and an unincentivised consumer ("make me better and let someone else pay the bill") . Healthcare value chains are further complicated by the addition of multiple services providers who are taking hidden fees from the system.
Govt policy can either help or get in the way. As we see in singapore which is credited as one of the best systems in the world the insurers cannot break even
Whats changed ?.. . it is going to be all about the data. Data is transforming both healthcare and health insurance and also , at last, allowing healthcare consumers to take more control
So how do we use technology to help make delivery of healthcare simultaneously more efficient and effective? that is our opportunity
Outline a 3 tier architecture for healthcare - front-end for delivery of access and preventative medicine, Middleware for industrial connectivity and back-end for claims (in particular)
Share My view / thesis: success will be build from back and -front but value will be exponential when it is successfully connected (the handshake is key). Ref example Ping An Good Doctor with 100 million plus users. Out of industry reference - salesforce.com
different countries will take different approaches - but how to create a vibrant and dynamic system that delivers efficiently and effectively, is not beaten down by over regulation or excessive govt intervention and does not fall prey to monopolistic / oligopolistic activity. I will then share my view around the winning features of what I call healthcare data networks.
Perhaps add in a view on data privacy and ownership of IP around insights as both of these can help or hinder the new healthcare delivery systems that are emerging.